The service was carried out in the timescale quoted and my car was returned in an immaculate condition
As discussed every detail was completed the car also ready on time and handed over professionly
The video I received showing the under body of the car is helpful, as it shows what they say the issues are. Also the courtesy call the next day to see if I had any problems with the car is much appreciated.
All faults diagnosed and rectified fully, particularly the Spotify app abs software updates
The service carried out was professional and courteous, which is what I expect from BMW.
Completely satisfied and no problems when picking up car
Straight forward drop off system when entering the reception area
Happy with the service and attention given.
Overall informed me all the way with any issues
Yasmine was especially helpful and recognized my concerns and got the issues with my vehicle sorted promptly and professionally. She also went out of her way to call me to check everything was to my satisfaction which I thought was really positive.
Job done well. From leaving the car to collecting it everything no problems
The whole process from booking in to collection was very good, plenty of information was sent by text during the service process.
Kept up to date with what was going on with my car
The customer service person dealing with my vehicle went over and above to get my service done within my service package.
Very helpful professional and patient with my lack of technical knowledge
great service from start to finish
Everything I needed and more
All good people .. sales executives and customer services
Jason w was very helpful and explained everything
Excellent customer service and support at all the time my vehicle was with them and kept me informed as well.
Kelly and Dave are always super helped. My warranty repair was sorted with no delays or issues. The service is always A* here. Thanks
I knew that BMW . is very trustworthy and very reliable
As always, very impressed with the service I experienced. The staff were knowlegable and helpful to my additional needs.
Completely satisfied with the experience
Very efficient and always good to deal with
All work carried out was brilliant
Friendly service, completed on time at reasonable cost.
Constant updates while car is being fixed
Very friendly sales people that are interested in you and not just trying to sell you something
The customer service was excellent
Great bunch of people, really nice to deal with. Yasmin Green was also very helpful
Louise was very polite & helpful. Her costumer service was great.
As always staff were very efficient excellent communication overall very happy
Kept advised at all times
FRIENDLY,EASY TO DEAL WITH AND ALL WORK COMPLETED UNDER WARRANTY
Very satisfied with the service. Yasmin has been very supportive and understanding of my needs.
Clean, comfortable and safe feeling place and friendly staff
I was kept informed of every step of my repair and my car was cleaned before collection
Easy to book a convenient time, quick drop off, informed throughout day
Very good customer service.
Excellent service all round!
The advisor did everything right and made me feel special
Provides good service overall.
Did everything they was supposed to do
Service was swift and very friendly, staff were helpful and car was looked after meticulously
Always a pleasure to deal with and their communication is fantastic. Allowed me to get my car serviced quickly and efficiently which is important as I have a very busy diary.
Very welcoming and professional.
The work was carried out in a timely manner
My experience at BMW Rybrook Wolverhampton was excellent! Very pleasure how there staff have help me.
Great service made it easy from booking to completion
The work was carried out on time and to an excellent level.
Only slight issue was I had to wait for the part to be ordered - it wasn't in stock but otherwise perfect!
You never stop striving to be better
Staff communication first class
used this centre for the past 3years for my three M cars and they have been great. on the rarest of occasions when there have been issue they have always been addressed and sorted efficiently and satisfactory. To me that's a sign of a good business
Very quick and easy, all Covid safe. Contacted to discuss the issues. Video sent which was helpful.
Happy with work carried out
Good communication between client and company.
Completed earlier than required
Friendly staff and job was done on the same day along with car being washed and valeted
I came away very impressed with the way I was looked after although Covid restrictions were in force.
Always polite and courteous staff
Service department rang twice with updates on the progress being made & to confirm collection time.
Sam Hole and Chat went above and beyond to ensure the customer experience was not only swift, but memorable as it tied in with Birthday gifts as well. Chat also presented us with a bouquet of flowers to mark the occasion. Always a genial approach.
Such an exciting experience. I also had to take our 2 year old with due to an issue with childcare. Everything was done so he was made to feel comfortable- happy toddler - happy mummy! Nothing was rushed but just perfect.
Rybrook Wolverhampton were excellent from placing my order to delivery. They keep me updated throughout the process. Deadlines were kept and I took delivery as scheduled with the absolute no fuss.
Tom Hawthorn my salesman could not do enough for me extremely helpful
tom our adviser could not have been more helpfull
am Hole who looked after me from start to finish was simply amazing, taking time to build a relationship with me - nothing was too much trouble for him, and it was a pleasure to be dealing with Sam, and he is a credit and an asset to the BMW brand.
regular updates were given.
Always good communication from sales person, always returned calls and emails when asked.
Excellent service given by sales guy Tom, i was kept in the loop at all times with a very professional and polite manner. Nothing was ever too much trouble no matter how many questions i asked.
Sam and Matt are a pleasure todo business with
The experience was very good. I was kept up to date throughout the process. Very professional service and I would definitely recommend.
Excellent service from Tom Hawthorne and his colleagues.
Sales advisor was knowledgeable, professional and personable and also kept me informed throughout the process.
Kept up to date every step of the way very very happy
I understood every thing and was very happy with the deal.
Really appreciated the excellent service provided by Rybrook Limited, Wolverhampton.
Very polite, approachable and not too pushy.
Spot on again. Christian helped explain all optional extras and costs. Was kept upto date with the progress and delivery of my car and on the day was in and out in no time. Very happy with the service and I will be back again when my term is over
Was dealt with quickly in arrival and got the deal we wanted
Again Sam Hole excelled, I wasn't expecting a new car reveal in the main hand over bay!! My car was under the cover with some great lighting, I felt like id just spent £200,000 "THAT'S HOW SPECIAL" Sam Hole made me & my family feel
Professionalism and not pushy.
Easy and quick. View day booked, car viewed, test drive, purchase, handover next week.
It was fast easy and they found me the perfect car for me
My sales advisor went through all my options and fully explained the cars shown to me. Nothing seemed to much trouble for him and I was not rushed into making my decision. I enjoyed my experience and was made to feel special.
I was dealt with promptly and professionally and with great courtesy by all staff at the dealership. The sales exec was excellent and my new car was presented to a very high standard.
Faultless everything was all in place ready to take delivery
Approachable and professional
Very friendly and attentive
Everything went to plan and salesperson did handover very well
Sam was brilliant from start to finish and kept me in the loop without me chasing.
Very satisfied with everything.
Totally professional even during pandemic
Christian short was exceptional. I've purchased my last two cars from him and he always provides honest service. He is a credit to Rybrook BMW and really goes above and beyond to assist wherever he can. He's calm and very patient. Top salesman!
Brilliant service from Matt and Christian they went above and beyond from start to finish. Helped me pick the model and were extremely knowledgeable about the new car even though it hadn't been launched yet, showed me pictures and colour samples.
Perfect service from start to finish.
Easy and efficient service from matt Haslam and jake fielding helping us get the car we were looking for, helpful and responsive with all emails, very happy and love our new car!
The preparation of the car was really good.
Rybrook
Wolverhampton
