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ABOUT Rybrook WOLVERHAMPTON BMW.

Find out more about what we do and our team.

Meet the team

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Jason Bailey

BMW Used Car Business Manager

Matt Haslam

BMW New Car Sales Manager

David Yeomans

BMW Aftersales Manager

Sarah Fereday

BMW HR Manager

Steve Riggs

BMW Used Car Sales Executive

Jason Westbury

BMW Used Car Sales Executive

Phil Howell

BMW Used Car Sales Executive

Kyle Smith

BMW Used Car Sales Executive

Dinesh Rai

BMW Used Car Sales Executive

Tom Hawthorne

BMW New Car Sales Executive

Steve Turner

BMW New Car Sales Executive

Christian Short

BMW New Car Sales Executive

Jake Fielding

BMW New Car Business Manager

Kelly Price

BMW Service Advisor

Yasmin Green

BMW Service Advisor

Andrew Stockley

BMW Workshop Controller

Louise Morris

BMW Service Administrator

Mark Hales

BMW Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Easy to book in. Friendly and courteous staff.

Service

Good service kept me informed

Service

Yasmin was extremely professional and friendly, helped with everything

Service

Everything carried out as scheduled.

Service

Organised and friendly

Service

Never had any problems and they keep you updated with the service provided

Service

Professional service and completed in a timely manner

Service

Again - great service and really kept me informed on progress with the car

Service

Fast and easy

Service

Excellent service that I couldn't fault

Service

Service experience was very good & whoever cleaned my car made an excellent job wish they would do it every week please tell them thank you.

Service

The service was very good and it was an easy pleasant experience.

Service

Got my car in quickly and was kept informed on progress

Service

Tamzin was very helpful as was Paul from the body department

Service

Completely satisfied

Service

No fuss, no hassle, car looks like new.

Service

Rybrook offered me a completely professional service throughout and I was given an excellent loan car whilst my car was being serviced. The staff were very courteous and friendly and nothing seemed too much trouble.

Service

Service it self was great on car

Service

It was easy to book the service. Also my car had been repaired.

Service

Very satisfied

Service

Good service experience

Service

Attention to detail

Service

Will has always managed to aid in resolving any issues and worked with my hectic schedule. no matter what the car has an issues with there is always a clear conversation and direction.

Service

Will always listens to me and the work is always done perfectly

Service

The customer care I received from Dawn on reception and Simon on service reception was exceptional . Even though there were Covid19 screens and one way systems in place ,customer service did not suffer and there was still a direct one to one contact.

Service

very happy with service

Service

Staffed phoned to keep me informed with issues with service.

Service

Very satisfied with work & car being returned lovely and clean

Service

The work to my vehicle was carried out as agreed.

Service

A visit to Rybrook is always a pleasurable experience.

Service

Been using this dealership for a while now and the service is always first class

Service

Again good communication efficient service

Service

The team at Rybrook make customer's feel welcome, display a caring attitude and significant determination to find and fix the problem however difficult that may be, thus providing total customer satisfaction. Thank you all.

Service

Easy, clean car and first class service

Service

Kept me in the loop happy with the price

Service

Booked in for service and I liked the idea of phoning me and what needed to be done.

Service

The staff were great and helpful

Service

The health check is a nice touch makes you feel safe when you leave with your car after your service. Even accommodated a early collection as I needed the car back to pick up the children from school.

Service

Always well looked after

Service

Easy process of booking in service via app and always kept updated to progress and timescales

Service

The service was carried out in the timescale quoted and my car was returned in an immaculate condition

Service

As discussed every detail was completed the car also ready on time and handed over professionly

Service

The video I received showing the under body of the car is helpful, as it shows what they say the issues are. Also the courtesy call the next day to see if I had any problems with the car is much appreciated.

Service

All faults diagnosed and rectified fully, particularly the Spotify app abs software updates

Service

Good friendly service

Service

The service carried out was professional and courteous, which is what I expect from BMW.

Service

Straight forward drop off system when entering the reception area

Service

Extremely professional

Service

Completely satisfied and no problems when picking up car

Service

Happy with the service and attention given.

Service

Overall informed me all the way with any issues

Service

Good effective service

Service

The whole process from booking in to collection was very good, plenty of information was sent by text during the service process.

Service

Job done well. From leaving the car to collecting it everything no problems

Service

Yasmine was especially helpful and recognized my concerns and got the issues with my vehicle sorted promptly and professionally. She also went out of her way to call me to check everything was to my satisfaction which I thought was really positive.

Service

Kept up to date with what was going on with my car

Service

The customer service person dealing with my vehicle went over and above to get my service done within my service package.

Service

Everything I needed and more

Service

great service from start to finish

Service

Very helpful professional and patient with my lack of technical knowledge

Service

All good people .. sales executives and customer services

Service

Excellent customer service and support at all the time my vehicle was with them and kept me informed as well.

Service

No problems

Service

Jason w was very helpful and explained everything

Service

Vehicle feels smoother.

Service

Everything seemed fine.

Service

Kelly and Dave are always super helped. My warranty repair was sorted with no delays or issues. The service is always A* here. Thanks

Service

I knew that BMW . is very trustworthy and very reliable

Service

BMW Wolverhampton made the whole experience easy for me as a customer.

Sales

Great service

Sales

had car wanted to test drive and was really easy to deal with the staff

Sales

Great service found from your sales person

Sales

Sam and Matt were great, a real credit to BMW

Sales

I have been looked after well throughout the whole journey.

Sales

The representative was very attentive and could answer all questions he couldn't do to much to help me with my buying decision.

Sales

Very fast delivery and pick up was handled professionally

Sales

Incredibly overwhelmed.

Sales

Good car good service

Sales

Speedy sale lots of communication

Sales

They gave me updated when they have them available, the handover was smooth and professional even given covid restrictions. Building and ordering the car was simple, test drive was based on trust which is great when you are trying to see if like it!

Sales

Start at 5 and deduct for any complaints - no complaints, therefore 5.

Sales

Clean, tidy and friendly - Covid measures in place and great hospitality.

Sales

Excellent communication throughout

Sales

Nothing was too much trouble! Everything was easy and an enjoyable experience.

Sales

Sam kept me up to date with the progress of the car

Sales

Great car

Sales

The whole process was made easy

Sales

I have dealt with Tom for many years and have always been extremely satisfied with the service provided

Sales

Sam Hole and Chat went above and beyond to ensure the customer experience was not only swift, but memorable as it tied in with Birthday gifts as well. Chat also presented us with a bouquet of flowers to mark the occasion. Always a genial approach.

Sales

tom our adviser could not have been more helpfull

Sales

Tom Hawthorn my salesman could not do enough for me extremely helpful

Sales

Such an exciting experience. I also had to take our 2 year old with due to an issue with childcare. Everything was done so he was made to feel comfortable- happy toddler - happy mummy! Nothing was rushed but just perfect.

Sales

Rybrook Wolverhampton were excellent from placing my order to delivery. They keep me updated throughout the process. Deadlines were kept and I took delivery as scheduled with the absolute no fuss.

Sales

am Hole who looked after me from start to finish was simply amazing, taking time to build a relationship with me - nothing was too much trouble for him, and it was a pleasure to be dealing with Sam, and he is a credit and an asset to the BMW brand.

Sales

Always good communication from sales person, always returned calls and emails when asked.

Sales

regular updates were given.

Sales

Excellent service given by sales guy Tom, i was kept in the loop at all times with a very professional and polite manner. Nothing was ever too much trouble no matter how many questions i asked.

Sales

Sales advisor was knowledgeable, professional and personable and also kept me informed throughout the process.

Sales

The experience was very good. I was kept up to date throughout the process. Very professional service and I would definitely recommend.

Sales

Excellent service from Tom Hawthorne and his colleagues.

Sales

Kept up to date every step of the way very very happy

Sales

Brilliant sales rep

Sales

Sam and Matt are a pleasure todo business with

Sales

I understood every thing and was very happy with the deal.

Sales

Really appreciated the excellent service provided by Rybrook Limited, Wolverhampton.

Sales

Again Sam Hole excelled, I wasn't expecting a new car reveal in the main hand over bay!! My car was under the cover with some great lighting, I felt like id just spent £200,000 "THAT'S HOW SPECIAL" Sam Hole made me & my family feel

Sales

Very polite, approachable and not too pushy.

Sales

Spot on again. Christian helped explain all optional extras and costs. Was kept upto date with the progress and delivery of my car and on the day was in and out in no time. Very happy with the service and I will be back again when my term is over

Sales

Was dealt with quickly in arrival and got the deal we wanted

Sales

Professionalism and not pushy.

Sales

Very efficient.

Sales

Excellent service

Sales

Helpful team