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very pleasant staff, happy to spend time and explain things thoroughly really good experience
Other than the time element service experience was good
Jasmin green is one service advisor I have ever met that carries on her professionalism regardless on how the customer like myself is. From my expectations and how I like things prefect I thought Jasmin would get a little angry but wasn't at all.
very caring and helful
Excellent service well organised re COVID etc. Staff very friendly and efficient. Work completed as scheduled.
Again excellent service , happy to see COVID safe too
Excellent customer service and car was sparkling when returned
Staff very helpful nothing too much trouble.
Consistent service every time
Same as above
V courteous kept me informed
Very satisfied service receptionist was excellent
Very helpful and pleasant service.
Easy to book, great service.
Planned, organised and accommodating too
completed all work as required - Jasmin was always pleasant on the phone & kept me informed with the progress
Very friendly helpful staff, managed Covid requirements extremely well, all work and costs given in advance and completed within the time expected.
The service was quick and thorough.
Knowledgeable staff and was kept fully informed of the progress.
Just a very pleasant experience in in dealing with you.
Car is always cleaned and ready for collection at agreed time
Kept me updated on progress, polite and pleasant experience
Young lady named Yasmin was very helpful she's a credit to the bmw brand I couldn't thank her enough
Quick efficient service. It was also great to have the car cleaned inside and outside.
Excellent friendly attentive service
Friendly and helpful
I cannot find fault
Kept informed at all times of the progress of service and MOT
The staff member who was dealing with my product recall followed all the covid regulations and showed great customer service. As I work for the Ambulance Service I was impressed by the way the local branch had followed covid guidelines also.
Service centre is very good and new car sales, Jake fielding and Matt Haslam are the reason we keep returning for further business. Please feel free to share my feedback ?? One minor point, when my vehicle comes in for a visit a wash would be nice
Good experience, left satisfied. Will Parsons has always been incredibly helpful and Yasmin Green was also extremely helpful. Have been to Rybrook for a few years and have never had any issues with Will or Yasmin.
Jake Fielding and Matt Haslam were fantastic. Very professional and helpful. Always responded in a timely fashion.
Great service and communication. Fault fixed under warranty without any hesitation. Thanks.
Laura helped with overcoming the objections over the courtesy car and supported me in sorting out my insurance.
looked after well
Given the current situation and restrictions the staff were excellent in the way they attended to me.
Very good service
Generally very happy but there was no attempt to vacuum inside car as promised
I would highly recommend Rybrook having bought a car from them and also getting first class support from them 'post sale'. I would like to mention Dan Francis at Rybrook who was outstanding with his communication and plan to resolve the issues..
excellent service and communication
Communication and on site customer service was highly efficient and Covid- Safe. Friendly and informative staff ensured that the whole experience was satisfactory.
Overall the outcome of the work completed was perfect
Staff was friendly and polite especially the young ladies at the front desk, the instructions they gave me was clear and they make me feel safe.
Great experience from start to finish Excellent service and kept up to date from the wonderful Vicky on service reception. Really lovely Lady.
Efficient and friendly service received from all staff. No delays.
From hand over of the vehicle at the start to the collection at the end it was extremely well managed by all who contributed to the service procedure.
I was looked after brilliantly by Will
There is nothing negative that can be said about Rybrook, they are efficient, friendly and nothing is too much trouble. Their customer service is exceptional and considering there is 300+ miles between us, this made no difference whatsoever.
as above Also impressed with the attention to detail on Covid security - excellent!
After initial concerns over COVID and shielding finished with good output
Spoke with Laura and Will - very efficient / effective but most of all pleasant personalities.
Because I was satisfied
I had 1 point of contact throughout my experience - Yasmin Green - and I was kept updated by her throughout my experience rather than several different people who may not have necessarily known what others may have said.
Everything is very well organised. The staff are fantastic, they really make you feel that they value you as a customer
Professional, friendly and realistic about the specifics of what my car needs and could potentially need.
Again I was made to feel confident in the service that I was getting and kept in the loop about any issues that arose
All work done ,car cleaned, when l picked it up ,
Great customer service, staff are fantastic.
Polite and courteous staff
I had my adblue refill after service for free
Kelly and Sam were both wonderful and a pleasure to deal with.
Brilliant and professional service. The car valet was great with safe COVID procedures.
Car was returned to me in good time and immaculate
They were thorough and kept us largely updated.
simple smooth transaction time and time again and even when things have come up they have explained the situation and the options.
Great service, clear communication and no issues
Yes I was, very easy process!
one word "Efficient" a special mention to Jason Westbury too who goes above and beyond at BMW
Can't fault anything at all
Video showing underneath and tyres impressive
In addition to efficient service the complementary wash and vacuum was much appreciated
Very expensive parts, but BMW helped with some of the cost for this
The young man who looked after me was very good.
Communication from Yasmin was great and the video that I was sent is a nice little touch.
Completed service promptly
I have no complaints with there service only problem was the parts department was not open on the Saturday I visited
I was really apprehensive about bringing my car in during the pandemic but the team at rybrook Wolverhampton were simply amazing. Extra credit to the technician 'Alex' who set my mind at rest during a socially distanced conversation outside. 10/10
All the staff are always polite and they deal with you quickly and efficiently.
Work completed in a timely manner
Very professional and helpful...and communication was good with a Jordan who was first class.
Didn't expect my car to be cleaned and valeted, as I didn't request this. But the team still did this anyway. Like having a brand new car again.
Was shown a walk around video of checks been carried out, great idea
Excellent professionalism and always kept up to date.
Lovely and friendly staff and very helpful. Jordan from Rybrook Wolverhampton was very helpful.
I have great experience.
The service was carried out within the timeframe stated
Pleasant staff to deal with.
Quality of the work is excellent and you know it's done right. Customer service second to none
Very good and efficient
Was treated like a VIP
same reasons as above
My experience with Rybrook Wolverhampton has been great since i have owned my car BX16 VDF i have always used this garage, my last visit i was seen to by Jordan Checkley who was really polite, he communicated well and kept me up to date at all times
They did a good job I don't really know what they did or what it was about actually I think it might have been just recalled to check it was ok
Contacted by 'phone and kept updated with work and when vehicle would be ready for collection.
always treated with respect
Efficient process in place regarding Covid-19 safety measures, and good customer service in the showroom.
Polite and helpful staff and kept in touch while work done
Smooth and quick operation from start to finish
Did what they said, when they said they'd do it and for a reasonable price too.
Polite and professional
Chris wyatt and Jordan were brilliant. Highly recommend.
Very satisfied. Unfortunately visit affected by covid restrictions.
I was told what would happen to my vehicle and was kept in the loop with updates. So I am completely satisfied.
Was given a quote and updated promptly if any other work was recommended. A courtesy phonecall informing of the work was appreciated. Work was completed ahead of schedule.
Great communication & I had my car back in a no time at all.
Yasmin Green in particular was very helpful when I let her know the battery was low in my remote. She got it changed immediately.
A very friendly environment to go to and very knowledgeable
Again always kept up to date & even supplied a larger courtesy car when issues with recall work which was better for my needs.
Kept to timescales informed me though out the day when or if any additional work was required or when I can expect to pick up vehicle Yasmin was very professional and efficient
due to covid everything is different now but Sam did a 5 star job he showed us around the car , we got inside the car and he explained about the car from outside
Jake was excellent and despite the restrictions, made the handover as special as possible.
No fault of the sales team but COVID meant that I was not able to have a demo of all the features of my new car.
Extremely satisfied, the Sales Executive was very professional, his attention to detail was second to none and nothing was too much trouble. Outstanding!
Sam the sales advisor at Ryebrook Wolverhampton went above and beyond helping with the purchase of the vehicle even sent me a personal video explaining functions of the tech installed.Superb video
Sales Person was always available to answer questions, and always updated to the progress
Despite COVID, everything went well and every detail dealt with.
Car was exactly as I'd asked and the videos created due to not being able to be shown round the car were a nice touch.
Tom is excellent to deal with, he is not pushy and is always very open and transparent. He always replays to emails promptly even after the order has been placed and the car has been delivered.
Very satisfied from my first initial interest to picking my car up, I was informed all along the process.
Jake was very helpful and found us the exact car we wanted. Nothing was too much trouble and responded to emails promptly keeping us up to date the entire process.
Really good experience and very happy overall
No problems except COVID-19 kept informed of progress weekly to assist with the unpresentable situation I ordered in
Once again knowledgeable and friendly staff all the way through the process
All online information provided in a timely way and very informative.
Everything ran smoothly
In these difficult times the sales person was always prepared to go the extra mile. and safely brought me through the purchase.
Christian kept me informed through emails and also telephone calls
Tom Hawthorne at BMW WOLVERHAMPTON was just the very very best. He answered all my questions very promptly and very efficiently. He kept in touch with me right through the journey from the date of my order to delivery. 5 star service??????????
Your sales rep, Sam Hole, was absolutely outstanding in his customer service from start to finish. He was professional and made the experience such an easy and enjoyable one. By far the best sales representative I have ever dealt with in any capacity
From the ordering process to the delivery was a smooth transition and we was updated regularly on the progress of the vehicle
Excellent service from Stephen Turner and Christian Short
The whole process was so easy thanks to Jake he was professional at all times courteous and very helpful
Really pleased with whole experience.
Everything done very safely and explained thoroughly.
See previous answer.
We were dealt with courteously and efficiently They did their best in sending the videos and dealing with our queries by telephone and email as we were restricted in what could be done face to face due to the pandemic
Kept regularly up to date on delivery etc. Efficient and friendly service. Never felt rushed or pressurised.
Although I new that there may be a delay i was kept well informed at all times
Everything was perfect. Delivery was earlier than expected.
As above, Matt was absolutely fantastic and if I look to get another BMW in the future, I have no doubt that I will come back here as a first port of call.
A click & collect delivery was different. It was very professional in a safe & secure environment. Certainly had no concerns over safety and whilst it does distract from the overall experience I was very reassured with the car and its presentation.
I have always been well looked after and kept informed at every step with the progress of my order. Collecting my car was not as good as the previous experience, primarily due to the covid restrictions. Nonetheless, I cannot find fault.
I received regular updates through email and then regular phone calls close to the actual delivery date.
Jake again was very good, very quick and made the handover a happy experience