Easy to book in. Friendly and courteous staff.
Good service kept me informed
Yasmin was extremely professional and friendly, helped with everything
Everything carried out as scheduled.
Never had any problems and they keep you updated with the service provided
Professional service and completed in a timely manner
Again - great service and really kept me informed on progress with the car
Excellent service that I couldn't fault
Service experience was very good & whoever cleaned my car made an excellent job wish they would do it every week please tell them thank you.
The service was very good and it was an easy pleasant experience.
Got my car in quickly and was kept informed on progress
Tamzin was very helpful as was Paul from the body department
No fuss, no hassle, car looks like new.
Rybrook offered me a completely professional service throughout and I was given an excellent loan car whilst my car was being serviced. The staff were very courteous and friendly and nothing seemed too much trouble.
Service it self was great on car
It was easy to book the service. Also my car had been repaired.
Will has always managed to aid in resolving any issues and worked with my hectic schedule. no matter what the car has an issues with there is always a clear conversation and direction.
Will always listens to me and the work is always done perfectly
The customer care I received from Dawn on reception and Simon on service reception was exceptional . Even though there were Covid19 screens and one way systems in place ,customer service did not suffer and there was still a direct one to one contact.
Staffed phoned to keep me informed with issues with service.
Very satisfied with work & car being returned lovely and clean
The work to my vehicle was carried out as agreed.
A visit to Rybrook is always a pleasurable experience.
Been using this dealership for a while now and the service is always first class
Again good communication efficient service
The team at Rybrook make customer's feel welcome, display a caring attitude and significant determination to find and fix the problem however difficult that may be, thus providing total customer satisfaction. Thank you all.
Easy, clean car and first class service
Kept me in the loop happy with the price
Booked in for service and I liked the idea of phoning me and what needed to be done.
The staff were great and helpful
The health check is a nice touch makes you feel safe when you leave with your car after your service. Even accommodated a early collection as I needed the car back to pick up the children from school.
Easy process of booking in service via app and always kept updated to progress and timescales
The service was carried out in the timescale quoted and my car was returned in an immaculate condition
As discussed every detail was completed the car also ready on time and handed over professionly
The video I received showing the under body of the car is helpful, as it shows what they say the issues are. Also the courtesy call the next day to see if I had any problems with the car is much appreciated.
All faults diagnosed and rectified fully, particularly the Spotify app abs software updates
The service carried out was professional and courteous, which is what I expect from BMW.
Straight forward drop off system when entering the reception area
Completely satisfied and no problems when picking up car
Happy with the service and attention given.
Overall informed me all the way with any issues
The whole process from booking in to collection was very good, plenty of information was sent by text during the service process.
Job done well. From leaving the car to collecting it everything no problems
Yasmine was especially helpful and recognized my concerns and got the issues with my vehicle sorted promptly and professionally. She also went out of her way to call me to check everything was to my satisfaction which I thought was really positive.
Kept up to date with what was going on with my car
The customer service person dealing with my vehicle went over and above to get my service done within my service package.
Everything I needed and more
great service from start to finish
Very helpful professional and patient with my lack of technical knowledge
All good people .. sales executives and customer services
Excellent customer service and support at all the time my vehicle was with them and kept me informed as well.
Jason w was very helpful and explained everything
Kelly and Dave are always super helped. My warranty repair was sorted with no delays or issues. The service is always A* here. Thanks
I knew that BMW . is very trustworthy and very reliable
BMW Wolverhampton made the whole experience easy for me as a customer.
had car wanted to test drive and was really easy to deal with the staff
Great service found from your sales person
Sam and Matt were great, a real credit to BMW
I have been looked after well throughout the whole journey.
The representative was very attentive and could answer all questions he couldn't do to much to help me with my buying decision.
Very fast delivery and pick up was handled professionally
Speedy sale lots of communication
They gave me updated when they have them available, the handover was smooth and professional even given covid restrictions. Building and ordering the car was simple, test drive was based on trust which is great when you are trying to see if like it!
Start at 5 and deduct for any complaints - no complaints, therefore 5.
Clean, tidy and friendly - Covid measures in place and great hospitality.
Excellent communication throughout
Nothing was too much trouble! Everything was easy and an enjoyable experience.
Sam kept me up to date with the progress of the car
The whole process was made easy
I have dealt with Tom for many years and have always been extremely satisfied with the service provided
Sam Hole and Chat went above and beyond to ensure the customer experience was not only swift, but memorable as it tied in with Birthday gifts as well. Chat also presented us with a bouquet of flowers to mark the occasion. Always a genial approach.
tom our adviser could not have been more helpfull
Tom Hawthorn my salesman could not do enough for me extremely helpful
Such an exciting experience. I also had to take our 2 year old with due to an issue with childcare. Everything was done so he was made to feel comfortable- happy toddler - happy mummy! Nothing was rushed but just perfect.
Rybrook Wolverhampton were excellent from placing my order to delivery. They keep me updated throughout the process. Deadlines were kept and I took delivery as scheduled with the absolute no fuss.
am Hole who looked after me from start to finish was simply amazing, taking time to build a relationship with me - nothing was too much trouble for him, and it was a pleasure to be dealing with Sam, and he is a credit and an asset to the BMW brand.
Always good communication from sales person, always returned calls and emails when asked.
regular updates were given.
Excellent service given by sales guy Tom, i was kept in the loop at all times with a very professional and polite manner. Nothing was ever too much trouble no matter how many questions i asked.
Sales advisor was knowledgeable, professional and personable and also kept me informed throughout the process.
The experience was very good. I was kept up to date throughout the process. Very professional service and I would definitely recommend.
Excellent service from Tom Hawthorne and his colleagues.
Kept up to date every step of the way very very happy
Sam and Matt are a pleasure todo business with
I understood every thing and was very happy with the deal.
Really appreciated the excellent service provided by Rybrook Limited, Wolverhampton.
Again Sam Hole excelled, I wasn't expecting a new car reveal in the main hand over bay!! My car was under the cover with some great lighting, I felt like id just spent £200,000 "THAT'S HOW SPECIAL" Sam Hole made me & my family feel
Very polite, approachable and not too pushy.
Spot on again. Christian helped explain all optional extras and costs. Was kept upto date with the progress and delivery of my car and on the day was in and out in no time. Very happy with the service and I will be back again when my term is over
Was dealt with quickly in arrival and got the deal we wanted
Professionalism and not pushy.
Rybrook
Wolverhampton
