Quite surprised at having to pay for my own taxi home after dropping off the car. First time I've ever had to do that despite having had multiple minis and BMW's from here over last 8/9 years. Bit cheap considering I'd just spent £400+ on service.
I had to wait about 15mins for a service representative, to which they asked if I was dropping off or collecting a vehicle? I thought this would have been on the system as a prompt upon calling the next customer I.e. collecting?
Your service department from front desk all the way to the technicians are fantastic.
Work carried out was all great and time wise. Only problem was been kept waiting the last 2 times to see a service personnel to collect the car.
I think you are to expenceive
Issue with tyre Advised and resolved in one day ??
Job done in time specified.
Everything I expected was delivered
Very satisfied,plus my car was valeted.
Seamless process. Slight improvement would be the knowledge of staff when collected vehicle. Couple of points made by technician on paperwork and when Discussed with adviser wasn't too sure what they were and answers were a little flustered.
I was given the price at Rybrook Wolverhampton for my car service and map update more than what you show on BMW website. I was smart enough to look at the website while at the shop and challenged. Then the advisor price matched it then.
Cost of service was excessive, I was charged £285.47 labour for 1.5 hours, my car was only off the road and in the garage for about 1.5 hours including the wash! (Using vehicle connect app)
Longer wait than suggested when booking
Very happy the service team were very accommodating and kept ourselves updated
Good friendly service especially in the morning. When collecting my car I did get the impression that the advisor thought I should grateful that the had replaced the part for free.
appointment time and service was carried out in time frame agreed
I waited a week for new tyres
Very easy and professional
There was a problem with fitting new tyres. I was told that I needed 4 new tyres after 12,000 miles on my first service. There was confusion as to whether the tracking was OK and I was eventually told it was not. Did this cause the tyre wear?
Good service from start to finish.
Good service and very professional staff that knew what they were taking about.
As above to much waiting around
had to wait for replacement part to be ordered
As per above. Receptionists were also friendly.
Dealing with After sales was the best and most responsive I've had with Rybrook so far, however: - I was overcharged £45 in error - don't know what you do with them, but every time I get my car back from you I get a "charge key battery" warning
Excellent efficient service and great knowledge from technician I spoke to Alex
Most of the things went well . I was called on more than one occasions post service asking to book which was annoying.
Brilliant service Diagnosed and fixed same day after only casting in with the issue in the morning
Rybrook Wolverhampton has provided me a great service experience.
Would be 5 stars if I had not been contacted the next day to ask for the payment I had already made. Sort it out.
My experience was as you would expect of high quality. Also, the lady I dealt with, Lucy Humphries, was extremely pleasant and helpful.
I was hoping third time lucky but no since I had my wheels refurbished there has been a constant problem with tyre pressure needing more air every two weeks by instruction of the on board computer Car booked in again on December this time I hope
Completely satisfied very helpful and friendly everyone makes you feel very welcome. Thank you very much ??
the seating area catered well for all sort of your seating problems
Having brought my car to this dealership numerous times to resolve my issues, I have had no success in having my car returned to me with the problem fixed.
Mr. Mark Chandler of BMW gave superb service throughout the whole transaction
Went out of their way to undestand and help.
The service is second to none and the staff are always very helpful
Mark chandler was great, he wasnt pushy and listened to what i wanted. He also appreciated i am busy with work etc so didnt hound me with calls following my enquiry.
The car arrived on time and the service we received from Christian was exceptional.
From conception to completion of purchasing my new car
Always kept upto date through the process
Very friendly staff who answered all our questions
Regular updates from Tom Hawthorne, always felt reassured that our new car would be deeon time.
Rybrook
Wolverhampton
