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ABOUT Rybrook WOLVERHAMPTON BMW.

Find out more about what we do and our team.

Meet the team

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Jason Bailey

BMW Used Car Business Manager

Matt Haslam

BMW New Car Sales Manager

David Yeomans

BMW Aftersales Manager

Sarah Fereday

BMW HR Manager

Dominic Anson

BMW Used Car Sales Executive

Steve Riggs

BMW Used Car Sales Executive

Jason Westbury

BMW Used Car Sales Executive

Phil Howell

BMW Used Car Sales Executive

Kyle Smith

BMW Used Car Sales Executive

Dinesh Rai

BMW Used Car Sales Executive

Tom Hawthorne

BMW New Car Sales Executive

Steve Turner

BMW New Car Sales Executive

Christian Short

BMW New Car Sales Executive

Jake Fielding

BMW New Car Business Manager

Kelly Price

BMW Service Advisor

Yasmin Green

BMW Service Advisor

Andrew Stockley

BMW Workshop Controller

Louise Morris

BMW Service Administrator

Mark Hales

BMW Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Every time I need to use your service it's never let me down ????

Service

I always receive helpful answers to my enquiries.

Service

Carried out quickly and effectively

Service

Very short waiting time, drop off and pick up was a breeze...no fuss

Service

I was completely satisfied with the service I was given especially that what was provided by Will the service manager. He kept me informed with daily updates and progress reports which reassured me that my car was in good hands.

Service

Resolved the problem with the new car i brought

Service

A limited service option was given to me, no weekend servicing and no courtesy car. As I work, I had to book a day's holiday and get my daughter to take me to the service centre. Aimee Round looked after me otherwise the rating would have been 1 star

Service

Vehicle ready for collection at time advised, all work completed in efficient manner.

Service

Very good service

Service

The Rybrook staff were extremely helpful

Service

Yasmin the service advisor was friendly, efficient and well organised. She contacted me for updates on the car when it was ready and followed up post service. She even tried to get me a coffee when I collected my car in the evening.

Service

All of my complaints were dealt with efficiently and with a personal touch. Highly recommend Vicky, she's is so lovely an made me feel very comfortable during my experience at rybrook Wolverhampton

Service

Very satisfied they couldn't do enough for me.Reception staff very polite and proffesional.

Service

Amazing service, quick and efficient. All my issues were resolved on the day with professionalism. Thank you to the whole service team

Service

First rate service!

Service

Theres never any drama and they are always professional

Service

Please see above.

Service

Confusion about the booking.

Service

Service we have received

Service

Good service

Service

Good service

Service

Not what I'm used to or expected very much a disappointment

Service

With all the problems I'm having with this car the service department have done everything possible to put things right

Service

Car is running smoothly...

Service

Really good service. We had a courtesy call about our booking the day before. Very polite & professional. Was a nice bonus to get the car washed as well :)

Service

Again repair under waranty

Service

Car was ready clean and tidy ahead of schedule

Service

Could not think of any faults so 5 stars given.

Service

from booking my car in and picking my vehicle up there were no problems.sorry thought i had pressed 5 not 4.9 completely satisfied.

Service

Every thing was done.Did not have to wait long either.Will was excellent. The video was very useful.

Service

Prompt and efficient service

Service

Will was very attentive throughout our interaction with him. Very helpful and knowledgeable. If he didn't know he was only to pleased to find out the answer.

Service

Completely satisfied

Service

Went the extra mile and were very friendly and professional

Service

BMW. are. very. good. and. maintain. high. standards.

Service

Rybrook Wolverhampton made us feel safe, welcome and were exceptionally professional.

Service

Fantastic customer care - I wouldn't hesitate to return, Jason is a really good sale rep. Informative and supportive at every step.

Service

Very profesional.

Service

Very positive feedback, everything was ready and I appreciated how quickly I was able to pick up my new vehicle

Sales

Everything was quick, smooth, and done to a high standard

Sales

No issues and easy transaction

Sales

Super attentive staff - a smooth process overall

Sales

Excellent service

Sales

Superb service from Sam

Sales

Consistently high standard of customer service, keeping me informed throughout the process.

Sales

the sales team were brilliant, very friendly and helpful

Sales

COVID restrictions followed correct making me feel safe and secure. Christian Short was helpful knowledgable attentetive and not in any way pushy

Sales

Been to Rybrook Wolverhampton a few times and always get good service from Tom

Sales

Lauren was very helpful and continues to be now.

Sales

very good service kept us informed all the time

Sales

Excellent. All went smooth from start to completion

Sales

Tom and Matt were excellent, easy to deal with from start to finish. I have dealt with Matt previously and I can be demanding and awkward, the guys made sure they met my demands and got my custom back, I actually can't find anything to moan about at

Sales

The sales person (Sam Hole) was one of the best sales persons that I have ever dealt with over the years.

Sales

Attention to detail and informed knowledgeable staff

Sales

Everything was simple and straight forward and relatively easy to understand.

Sales

Sales was very good especially considering Covid rules

Sales

BMW have provided our last three cars and we cannot fault the customer service

Sales

Sam and Matt have been brilliant and they've sorted every query. The continued support from Sam has exceeded all expectations.

Sales

I was very pleased as I was able to choose the date of collecting my car which meant I was able to have the new reg.

Sales

I would definitely recommend BMW and I have done to a lot of people and confirmed the person to speak to is jake, I had a good experience and cannot thank him enough for everything he has helped me with

Sales

Treated as a valued customer. Christian kept me updated and ensured everything went smoothly. The handover process was very smooth. The car was sitting in the showroom and I had the great experience of driving it out of the showroom, so memorable.

Sales

Extremely satisfied the whole experience was quick painless professional and what can I say about the car wow everything I exspected and more.

Sales

From start to finish we felt at ease.. No pressure selling or being rushed into a decision. We were explained everything from start to finish. Complete satisfaction..

Sales

was made to feel very safe and had excellent service

Sales

Through the whole process Jake Fielding was excellent keeping me updated of progress answering all my questions etc. Pick up was very smooth and easy, an enjoyable experience from start to finish!

Sales

Always receive friendly service at Rybrook Wolverhampton. The staff are very friendly. Tom always provides competitive deals coupled with professional advice.

Sales

No problem parking and sales service.

Sales

Fantastic customer service during a very difficult period for all. Tom Hawthorne was excellent. Very happy with the experience.

Sales

Very satisfied thank you

Sales

Nothing was too much trouble and everything was made easy for me with good technical and consumer advice given

Sales

Very easy to deal with this BMW centre. My appointment with Tom Hawthorn who was very helpful and patient, we discussed the various vehicle available in my price range. At no point did I feel pressured into making a decision, which can be put off.

Sales

Smooth car buying service, secured a good price, and had a good relationship with point of sales.

Sales

Christian couldn't do enough for us. He even came in on his day off to ensure we were happy with car on hand over

Sales

Very well done. Everything well organised and ready for me on arrival at the garage, again compliments to Tom Hawthorne at Rybrook Wolverhamptonwho was excellent.

Sales

Very helpful staff who listened to the type of car I wished to purchase to my needs and gave consideration to my budget.

Sales

Brilliant service

Sales

From the time of my ordered, and upon the delivery, my sales representative made everything run so smoothly for me!

Sales

I was very happy with the experience.

Sales

sam hole was fantastic let us know every stage of the car from germany to england by email and phone calls we have never been treated so good when we have had other cars from different dealerships a credit to rybrook bmw fantastic service

Sales

Been with Christian a couple of times now and wouldn't deal with anyone else for a new car.

Sales

No hassle at all

Sales

They were all amazing! From ordering to updating me to handover the whole process was seamless. Special mention to Sam Hope for the professional service and Matt Haslam for the fantastic PCP deal. Will definitely be returning