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ABOUT Rybrook WOLVERHAMPTON BMW.

Find out more about what we do and our team.

Meet the team

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Jason Bailey

BMW Used Car Business Manager

Matt Haslam

BMW New Car Sales Manager

David Yeomans

BMW Aftersales Manager

Sarah Fereday

BMW HR Manager

Dominic Anson

BMW Used Car Sales Executive

Steve Riggs

BMW Used Car Sales Executive

Jason Westbury

BMW Used Car Sales Executive

Phil Howell

BMW Used Car Sales Executive

Kyle Smith

BMW Used Car Sales Executive

Dinesh Rai

BMW Used Car Sales Executive

Tom Hawthorne

BMW New Car Sales Executive

Steve Turner

BMW New Car Sales Executive

Christian Short

BMW New Car Sales Executive

Jake Fielding

BMW New Car Business Manager

Kelly Price

BMW Service Advisor

Yasmin Green

BMW Service Advisor

Andrew Stockley

BMW Workshop Controller

Louise Morris

BMW Service Administrator

Mark Hales

BMW Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Issue diagnosed and fixed car - returned washed and vacuumed!

Service

Fast and efficient when dealing with my service and MOT

Service

Nice! Thank you.

Service

Everything was done quickly, efficiently and safely.

Service

Very satisfied. Laura in reception was very polite and helpful and pleasant

Service

Excellent service

Service

Jordan was great at giving me updates ????

Service

Mot for life amazing and young guy at customer care is awesome polite and nothing was trouble for him. Promote the guy young inspiring and helpful ??????

Service

They responded so quickly when I had a flat tyre and gave me a replacement car for the day. Christian Short is an exemplar employee for BMW over the past 2.5 years. I cannot speak highly enough of him. Employee of the year? I would nominate him.

Service

Laura is an asset to this dealership, she managed to get sorted all the issues with my car which had been in many times before.

Service

Always prompt

Service

Everyrhing done to high standard, very impressed.

Service

Safe and easy place to bring My car to. Friendly and efficient staff

Service

Jordan was very helpful, kind and efficient.

Service

Always treated courteously and made to feel welcome, Jordan and Justine were super helpful and the service was quick.

Service

I booked a MOT and it was done on time. There was also excellent communication on the day.

Service

I was happy with the service, communications and how clean my car was.

Service

All work completed quickly

Service

Problem with my car was fixed and was kept updated through the process.

Service

No issues to report

Service

BMW Wolverhampton valued me as a customer, listened to my wants and needs and couldn't do enough for me. It was a new Experience that I have never encountered from another dealership and as a result wouldn't go anywhere else.

Service

The service department were professional and efficient!

Service

The technician took good care of my car and the video was informative.

Service

Everything was explained what had been done

Service

Everything went well, also the safety guidelines set up due to Covid19 were excellent. My service advisor Jordan Checkley was also very pleasant and very professional

Service

The service i received was faultless - The price of my mot and service was unbelievable- I wouldn't go anywhere else and i would highly recommend anyone

Service

Great service and staff

Service

Completely satisfied but did notice when I got home that the oil used was Mobil when previously it always been Castrol. Apart from that 100% satisfied and Kelly did a top job of looking after me

Service

The lady that served me went over and above to deliver great service

Service

Aftersales manager Mr David Yeomans made sure I was kept upto date with the progress of my car, and put my mind at ease that my car was getting attended to with a sense of urgency.

Service

Because no complaints

Service

Very professional

Service

on time service & fully health checks

Service

Jordan was very knowledgeable and kept me informed as to what was to be done.

Service

Good service

Service

Fully satisfied

Service

Jordan looked after the whole process for me very well

Service

Even during the lockdown period customer service was outstanding. I felt very safe at the dealership. All staff from the receptionist to the service advisor were customer focused and great ambassadors for the BMW brand.

Service

Recent showroom visit- very covid safe and well organised with social distancing in place. Excellent after sales service.

Service

Cannot fault the service

Service

Kept me informed throughout

Service

I was given an outstanding service from my first meeting to collecting the car. Supper friendly staffs from the car park attendant through the reception to the service desk, everything was 5stars.

Service

great service and covid safe

Service

Good communication and kept informed all the time. Car was washed upon return.

Service

Staff are courteous and engaging, keeping you well informed of the progress of the job in the work shop.

Service

No issues

Service

It's always been very good

Service

The service advisor kept me informed through out

Service

Jordan the Service Advisor I dealt with was professional and attentive and the work was completed to my satisfaction. Jordan went that extra mile to ensure that I was totally happy with service and he is a great ambassador for both Rybrook and BMW.

Service

Great service video and advice regarding a 'non-urgent' issue with my car's engine. This really assured me as a customer that I was being looked after with the customer being at the heart of the enquiry.

Service

dealt with Jordan Checkley who explained everything that was done to my car and kept me informed.

Service

After discussing my problems the work carried out was to my satisfaction

Service

Very pleased.

Service

Staff are friendly , professional and efficient. With the new covid regulations in effect, I felt completely safe.

Service

All work done quickly and car cleaned as well.

Service

When our BMW went in for its service everything was done to our satisfaction and we were happy with everything.

Service

The service was conducted in just a few hours and my car was nice and clean when I picked it up

Service

Work completed on time

Service

Got to meet the service engineer - very helpful

Service

dealt with competent and professional staff throughout at this visit

Service

Yasmin and the team did a great job to keep me informed of all progress with regular updates and a generally smooth, hassle-free service.

Service

Face to face contact was with Jordan Checkley. He was very professional in his dealings with me and explained all the procedures perfectly both Checking in and out. I think he deserves a raise in Salary.

Service

Simple process from start to finish

Service

Excellent service

Service

The work was completed on time at the price quoted

Service

All jobs carried out with a great service

Service

My X5 went in for an air suspension fault. It was there for approximately 5 days. From start to finish I was updated by Kelly, a customer service executive, with details of what stage my car was at. Highly recommended, Thanks for all your help!

Service

Christian ensured I could pick my car up on a date and time to suit myself.. nothing was too much trouble.

Sales

Covid restrictions were in place but everything went well.

Sales

Tom kept me updated at all steps and news about the car.

Sales

All went to plan, no problems

Sales

Delighted with such a high level of service. Very organised regarding COVID and clearly putting the customer first. Rybrook Wolverhampton is a fantastic retailer. Wouldn't buy a BMW from anywhere else. Sales team deserve a bonus!!

Sales

They gave me all the information I need and advised me to keep in contact of theee is anything I needed.

Sales

I was made to feel my custom was valued Everything was explained to my satisfaction My car was delivered to me That made me feel special Couldn't be happier I'm delighted with my purchase

Sales

Made available car to test drive. Good experience dealing with sales person. Information provided clear and no pressure put on you to do anything that you were not interested in after explaining what was being discussed.

Sales

no complaints whatsoever ,everything was done smoothly and efficiently

Sales

Love the drive, service was also amazing.

Sales

Simple straightforward

Sales

Couldn't fault it at all

Sales

First class professional service from Tom Hawthorn, really nice guy to deal with and the dealership offers excellent deals. I would definitely recommend not only the Brand but also the dealership and Tom.

Sales

Salesman (Tom) treated me with respect and had a very good understanding of the car so he could answer all my questions.

Sales

Attentive service from Jake Fielding all through the process. Fair part exchange of my previous car. Kept informed regularly on progress. Very good.

Sales

Perfect as always. Jake fielding is a fantastic asset to BMW Wolverhampton and it's the second car I have bought from him. His eye for details is second to none and keeps you informed along the way

Sales

All staff were friendly and professional, felt comfortable from the second I stepped into the building. I was talked through every stage in a way that I understood.

Sales

Tom Hawthorne provided us with an excellent service. He was very professional and he had good knowledge of the processes. We found Tom to be very courteous. He was very particular about infection control and hand hygiene throughout our visit.

Sales

The professionalism and salesmanship of Thomas Hawthorne is second to none , at Ryebrook's Wolverhampton .He is the sole reason for our custom with the showroom . We as a family have purchased two cars for our household .

Sales

Very straight forward and welcoming with out being pushy

Sales

Very satisfied. Purchase and delivery went smoothly.

Sales

provided us with good guide and support

Sales

Great service by Christian short at Wolves BMW

Sales

Great help revived with my purchase

Sales

Fantastic service! Tom was very helpful and always there to answer any questions during the process.

Sales

Christian was fab very professional and incredibly helpful

Sales

Good open communication

Sales

Again they looked after me very well and better than other garages I have been to, Rybrook are my best experience of customer care

Sales

Exceptional experience and service

Sales

Jake Fielding was always very helpful .

Sales

From understanding why we wanted a new vehicle (due to a new family addition) to working within our budget and helping via video calls during difficult times due to covid, the process was seamless and easy to understand.