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ABOUT Rybrook WOLVERHAMPTON BMW.

Find out more about what we do and our team.

Meet the team

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Shahab Uddin

Head of BMW Sales

Andy Gibbs

BMW New Car Sales Manager

James Underwood

Used Car Sales Manager

Jason Bailey

BMW Used Car Business Manager

John Elston

BMW New Car Business Manager

Sarah Fereday

BMW HR Manager

Dominic Anson

BMW Used Car Sales Executive

Steve Riggs

BMW Used Car Sales Executive

Jason Westbury

BMW Used Car Sales Executive

Phil Howell

BMW Used Car Sales Executive

Kyle Smith

BMW Used Car Sales Executive

Sarah Westbury

Retention Manager

Joanne Newey

BMW Showroom Host

Rhiannon Bradley

Receptionist

Jayne Priest

BMW Receptionist

Tom Hawthorne

BMW New Car Sales Executive

Steve Turner

BMW New Car Sales Executive

Christian Short

BMW New Car Sales Executive

Jake Fielding

BMW New Car Sales Executive

Matt Haslam

BMW New Car Sales Executive

Lydia Seabridge

BMW Service Reception Manager

Linda Bradley

BMW Bodyshop Co-ordinator

Kelly Price

BMW Service Advisor

Verrinder Kumar

BMW Parts Advisor

Andrew Stockley

BMW Workshop Controller

Louise Morris

BMW Service Administrator

Mark Hales

BMW Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above. Brilliant service and very professional. Will definately be using their services again in the future regarding MOT's + Services etc.

Service

Didn’t realise adblue was chargesblecwith a Service Plan and less than 9000 milesWould have given 5

Service

The front facing people are very good. But I shouldn’t have had issues with oil leaks and tyre pressures.

Service

so easy to deal with.

Service

Not a very personal service. left me somewhat underwhelmed

Service

The process seemed to take longer that I was expecting for a minor fluid top up.

Service

The service operative was friendly, knowledgeable, professional and helpful. What more could I ask.

Service

Excellent

Service

Bookings don’t show on BMW app - no reminder text

Service

They did what they said they would and in the time quoted.

Service

Very happy but there seemseems to be a minor software glitch on the car after service, which I require about with yourselves after Christmas

Service

Has good has their word when they say 2.5 hrs it was 2.5hrs

Service

Excellent service

Service

Made very welcome with coffee and soft drinks available, and a comfortable waiting area.

Service

Car collected for service ,

Service

Additional work was found to be required, all work was completed on the day

Service

For the above reasons plus if I hadn't come when I did everyone would have gone home.

Service

Very satisfied with the service & The Mini Cooper loaned to me was excellent! However being contacted some 5 hours after collection asking “when would I be collecting today? Did leave me thinking... do they not know my car and keys were not on site?

Service

As above, very efficient staff

Service

I thought they would clean the car a bit better at the end of the service. It was nice and quick however and I didn't need to wait long

Service

Excellent

Service

Excellent service, use of “hot desk” office with WiFi while waiting is a huge help.All staff are ver helpful and friendly.

Service

The customer service is personable and first class and regular updates are always provided throughout the deliverable.

Service

Mostly all good but they didn’t wash my car as said When I arrived to drop the car and then I couldn’t find my car on my way out so was walking in the rain with my daughter car seat trying looking for my car ..

Service

friendly and helpful staff

Service

Not this time round and felt a bit let down maybe because we had an older car! We are thinking of changing our car in March and this whole process at Rybrook has left a soar taste!

Service

Front passenger seat leaver came back broken. Back seatbelt no longer registering. Was working all fine before service. Phoned to rectify the issue and told it was my problem

Service

Because they did all the work I asked for and also washed and vacummed my car

Service

I always receive very good service at Wolverhampton

Service

Great service

Service

Over priced

Service

Exceptional service, from Joanne at the front reception desk to Kelly in service. She introduced me to Ed the technician working on my car who was so happy to help, top guy! Can’t sing Rybrook Wolverhampton’s praises enough, brilliant service! *****

Service

I got regular updates and the car was fixed and spotless on the agreed time.Efficient reliable service.

Service

Professional. Quick. Kept promises.

Service

Long wait at service desk. When we rang we were not called back as promised.We asked for a mirror to be checked but have no idea if it was actually done. Quote for tyres was promised the next day but 2 weeks later has not arrived.

Service

What was requested was done at the first attempt, no having to book the car in again because something was missing.

Service

After service my car started giving me problems. Don't know what they did to it.

Service

Kelly is extremely dedicated to her job, very polite, very helpful, cares for the customer. An asset to BMW.

Service

Great service fast and efficient had the pleasure of speaking to a technician Alex he was very knowledgeable.

Service

Professional and easy to deal with.

Service

As above Had to return car a week later for a first service .

Service

Good customer service

Service

Car was booked for service and rear bumper replacement but no courtesy car was available. However, bumper parts had not been ordered, so had to re-book. Also, I'd paid for service plan when I bought the car, but this was not known on the system.

Service

Although we had to visit every day over a 5 day period we were treated extremely well and were completely satisfied with the service and outcome

Service

Excellent customer service

Service

Staff and service have been very professional.

Service

Car was booked in for a standard oil change - had to return a second time because the microfilte was on back order - surely this is a service consumable

Service

Collection and return of vehicle very good was kept informed by service dept

Service

Sanjay was fantastic, he got my car vacuumed while I wait and even last minute managed to arrange transport to get me to work. I also saw my sales executive Tom who as always was a pleasure to deal with, top bloke and best salesman I've dealt with!

Service

The service is always first class and I have no hesitations returning each time I need servicing in my vehicle.

Service

car was washed with a dirty cloth which left scratches all over. Took car in for mopping. Was told it would be 2 days. After 4 days it still wasn't ready as a part hadn't been delivered. Collected the car as needed it for work. Was told engineer woul

Service

Had to go back and forth to the garage twice to drop my car but in the end, ended up taking it home and some one came and picked it up. A lot of time was wasted.

Service

Whilst Wolverhampton is not my nearest dealership, they have always offered a personal service that I have not found anywhere else. Whenever I make contact they are always extremely helpful and enthusiastic to resolve anything.

Sales

Excellent service

Sales

good rapport with all staff

Sales

The deal that was put together for this purchase was excellent and as previously the attention from Tom Hawthorne and John the Sales Manager was exemplary.

Sales

Sales executive very knowledgeable.

Sales

best centre for bmw I have used I had over 20 cars

Sales

Recieved the car sooner than expected

Sales

Treated as though I was doing BMW a favour buying a car, not the other way round.

Sales

The staff were friendly and knowledgable, explaining all the details of the car and paperwork.

Sales

Very efficient.

Sales

Everything went smoothly and I was kept fully informed of my cars progress from being built in Germany to it being enroute to garage

Sales

Everything went swimmingly

Sales

I was appraised of the order of the vehicle from the start all the way to collection

Sales

The Customer Associate was great he kept us informed all the way through, the outside of the Car was not in showroom Condition, had some Dirt on the under side, some was cleaned off still some on when we left.

Sales

Absolutely brilliant

Sales

Matt was very nice, compared to the others I’ve seen

Sales

Amazing service from Steve, Sam, Andy and John!

Sales

Actually listened to what I wanted

Sales

My purchase was made as easy and stress free as possible due to the knowledge and assistance that I was given - nothing was too much trouble.

Sales

Christian Short gave me every assistance in aspects of purchasing my car and would recommend him/Rybrook to anyone

Sales

Excellent staff

Sales

We purchased our previous vehicle from Rybrook Wolverhampton and were very pleased with the total process. The vehicle before that was was purchased from Sytners in Sheffield who really set a very high professional bench-mark for personal service,

Sales

waited a bit longer than expected for the car