Issue diagnosed and fixed car - returned washed and vacuumed!
Fast and efficient when dealing with my service and MOT
Everything was done quickly, efficiently and safely.
Very satisfied. Laura in reception was very polite and helpful and pleasant
Jordan was great at giving me updates ????
Mot for life amazing and young guy at customer care is awesome polite and nothing was trouble for him. Promote the guy young inspiring and helpful ??????
They responded so quickly when I had a flat tyre and gave me a replacement car for the day. Christian Short is an exemplar employee for BMW over the past 2.5 years. I cannot speak highly enough of him. Employee of the year? I would nominate him.
Laura is an asset to this dealership, she managed to get sorted all the issues with my car which had been in many times before.
Everyrhing done to high standard, very impressed.
Safe and easy place to bring My car to. Friendly and efficient staff
Jordan was very helpful, kind and efficient.
Always treated courteously and made to feel welcome, Jordan and Justine were super helpful and the service was quick.
I booked a MOT and it was done on time. There was also excellent communication on the day.
I was happy with the service, communications and how clean my car was.
All work completed quickly
Problem with my car was fixed and was kept updated through the process.
BMW Wolverhampton valued me as a customer, listened to my wants and needs and couldn't do enough for me. It was a new Experience that I have never encountered from another dealership and as a result wouldn't go anywhere else.
The service department were professional and efficient!
The technician took good care of my car and the video was informative.
Everything was explained what had been done
Everything went well, also the safety guidelines set up due to Covid19 were excellent. My service advisor Jordan Checkley was also very pleasant and very professional
The service i received was faultless - The price of my mot and service was unbelievable- I wouldn't go anywhere else and i would highly recommend anyone
Completely satisfied but did notice when I got home that the oil used was Mobil when previously it always been Castrol. Apart from that 100% satisfied and Kelly did a top job of looking after me
The lady that served me went over and above to deliver great service
Aftersales manager Mr David Yeomans made sure I was kept upto date with the progress of my car, and put my mind at ease that my car was getting attended to with a sense of urgency.
on time service & fully health checks
Jordan was very knowledgeable and kept me informed as to what was to be done.
Jordan looked after the whole process for me very well
Even during the lockdown period customer service was outstanding. I felt very safe at the dealership. All staff from the receptionist to the service advisor were customer focused and great ambassadors for the BMW brand.
Recent showroom visit- very covid safe and well organised with social distancing in place. Excellent after sales service.
Kept me informed throughout
I was given an outstanding service from my first meeting to collecting the car. Supper friendly staffs from the car park attendant through the reception to the service desk, everything was 5stars.
great service and covid safe
Good communication and kept informed all the time. Car was washed upon return.
Staff are courteous and engaging, keeping you well informed of the progress of the job in the work shop.
It's always been very good
The service advisor kept me informed through out
Jordan the Service Advisor I dealt with was professional and attentive and the work was completed to my satisfaction. Jordan went that extra mile to ensure that I was totally happy with service and he is a great ambassador for both Rybrook and BMW.
Great service video and advice regarding a 'non-urgent' issue with my car's engine. This really assured me as a customer that I was being looked after with the customer being at the heart of the enquiry.
dealt with Jordan Checkley who explained everything that was done to my car and kept me informed.
After discussing my problems the work carried out was to my satisfaction
Staff are friendly , professional and efficient. With the new covid regulations in effect, I felt completely safe.
All work done quickly and car cleaned as well.
When our BMW went in for its service everything was done to our satisfaction and we were happy with everything.
The service was conducted in just a few hours and my car was nice and clean when I picked it up
Got to meet the service engineer - very helpful
dealt with competent and professional staff throughout at this visit
Yasmin and the team did a great job to keep me informed of all progress with regular updates and a generally smooth, hassle-free service.
Face to face contact was with Jordan Checkley. He was very professional in his dealings with me and explained all the procedures perfectly both Checking in and out. I think he deserves a raise in Salary.
Simple process from start to finish
The work was completed on time at the price quoted
All jobs carried out with a great service
My X5 went in for an air suspension fault. It was there for approximately 5 days. From start to finish I was updated by Kelly, a customer service executive, with details of what stage my car was at. Highly recommended, Thanks for all your help!
Christian ensured I could pick my car up on a date and time to suit myself.. nothing was too much trouble.
Covid restrictions were in place but everything went well.
Tom kept me updated at all steps and news about the car.
All went to plan, no problems
Delighted with such a high level of service. Very organised regarding COVID and clearly putting the customer first. Rybrook Wolverhampton is a fantastic retailer. Wouldn't buy a BMW from anywhere else. Sales team deserve a bonus!!
They gave me all the information I need and advised me to keep in contact of theee is anything I needed.
I was made to feel my custom was valued Everything was explained to my satisfaction My car was delivered to me That made me feel special Couldn't be happier I'm delighted with my purchase
Made available car to test drive. Good experience dealing with sales person. Information provided clear and no pressure put on you to do anything that you were not interested in after explaining what was being discussed.
no complaints whatsoever ,everything was done smoothly and efficiently
Love the drive, service was also amazing.
First class professional service from Tom Hawthorn, really nice guy to deal with and the dealership offers excellent deals. I would definitely recommend not only the Brand but also the dealership and Tom.
Salesman (Tom) treated me with respect and had a very good understanding of the car so he could answer all my questions.
Attentive service from Jake Fielding all through the process. Fair part exchange of my previous car. Kept informed regularly on progress. Very good.
Perfect as always. Jake fielding is a fantastic asset to BMW Wolverhampton and it's the second car I have bought from him. His eye for details is second to none and keeps you informed along the way
All staff were friendly and professional, felt comfortable from the second I stepped into the building. I was talked through every stage in a way that I understood.
Tom Hawthorne provided us with an excellent service. He was very professional and he had good knowledge of the processes. We found Tom to be very courteous. He was very particular about infection control and hand hygiene throughout our visit.
The professionalism and salesmanship of Thomas Hawthorne is second to none , at Ryebrook's Wolverhampton .He is the sole reason for our custom with the showroom . We as a family have purchased two cars for our household .
Very straight forward and welcoming with out being pushy
Very satisfied. Purchase and delivery went smoothly.
provided us with good guide and support
Great service by Christian short at Wolves BMW
Great help revived with my purchase
Fantastic service! Tom was very helpful and always there to answer any questions during the process.
Christian was fab very professional and incredibly helpful
Again they looked after me very well and better than other garages I have been to, Rybrook are my best experience of customer care
Exceptional experience and service
Jake Fielding was always very helpful .
From understanding why we wanted a new vehicle (due to a new family addition) to working within our budget and helping via video calls during difficult times due to covid, the process was seamless and easy to understand.
Rybrook
Wolverhampton
