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ABOUT Rybrook WOLVERHAMPTON BMW.

Find out more about what we do and our team.

Meet the team

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Jason Bailey

BMW Used Car Business Manager

Matt Haslam

BMW New Car Sales Manager

David Yeomans

BMW Aftersales Manager

Sarah Fereday

BMW HR Manager

Dominic Anson

BMW Used Car Sales Executive

Steve Riggs

BMW Used Car Sales Executive

Jason Westbury

BMW Used Car Sales Executive

Phil Howell

BMW Used Car Sales Executive

Kyle Smith

BMW Used Car Sales Executive

Dinesh Rai

BMW Used Car Sales Executive

Tom Hawthorne

BMW New Car Sales Executive

Steve Turner

BMW New Car Sales Executive

Christian Short

BMW New Car Sales Executive

Jake Fielding

BMW New Car Business Manager

Kelly Price

BMW Service Advisor

Yasmin Green

BMW Service Advisor

Andrew Stockley

BMW Workshop Controller

Louise Morris

BMW Service Administrator

Mark Hales

BMW Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

very pleasant staff, happy to spend time and explain things thoroughly really good experience

Service

Other than the time element service experience was good

Service

Jasmin green is one service advisor I have ever met that carries on her professionalism regardless on how the customer like myself is. From my expectations and how I like things prefect I thought Jasmin would get a little angry but wasn't at all.

Service

Excellent service

Service

very caring and helful

Service

Excellent service well organised re COVID etc. Staff very friendly and efficient. Work completed as scheduled.

Service

Good communication

Service

Everything ok

Service

Again excellent service , happy to see COVID safe too

Service

Excellent customer service and car was sparkling when returned

Service

Staff very helpful nothing too much trouble.

Service

Consistent service every time

Service

Same as above

Service

V courteous kept me informed

Service

Very satisfied service receptionist was excellent

Service

Very helpful and pleasant service.

Service

Easy to book, great service.

Service

Planned, organised and accommodating too

Service

completed all work as required - Jasmin was always pleasant on the phone & kept me informed with the progress

Service

Very friendly helpful staff, managed Covid requirements extremely well, all work and costs given in advance and completed within the time expected.

Service

The service was quick and thorough.

Service

Knowledgeable staff and was kept fully informed of the progress.

Service

Just a very pleasant experience in in dealing with you.

Service

Car is always cleaned and ready for collection at agreed time

Service

Kept me updated on progress, polite and pleasant experience

Service

Young lady named Yasmin was very helpful she's a credit to the bmw brand I couldn't thank her enough

Service

Quick efficient service. It was also great to have the car cleaned inside and outside.

Service

Excellent friendly attentive service

Service

Friendly and helpful

Service

I cannot find fault

Service

Kept informed at all times of the progress of service and MOT

Service

The staff member who was dealing with my product recall followed all the covid regulations and showed great customer service. As I work for the Ambulance Service I was impressed by the way the local branch had followed covid guidelines also.

Service

Service centre is very good and new car sales, Jake fielding and Matt Haslam are the reason we keep returning for further business. Please feel free to share my feedback ?? One minor point, when my vehicle comes in for a visit a wash would be nice

Service

Good experience, left satisfied. Will Parsons has always been incredibly helpful and Yasmin Green was also extremely helpful. Have been to Rybrook for a few years and have never had any issues with Will or Yasmin.

Service

Jake Fielding and Matt Haslam were fantastic. Very professional and helpful. Always responded in a timely fashion.

Service

Great service and communication. Fault fixed under warranty without any hesitation. Thanks.

Service

Laura helped with overcoming the objections over the courtesy car and supported me in sorting out my insurance.

Service

looked after well

Service

Given the current situation and restrictions the staff were excellent in the way they attended to me.

Service

Very good service

Service

Generally very happy but there was no attempt to vacuum inside car as promised

Service

I would highly recommend Rybrook having bought a car from them and also getting first class support from them 'post sale'. I would like to mention Dan Francis at Rybrook who was outstanding with his communication and plan to resolve the issues..

Service

excellent service and communication

Service

Communication and on site customer service was highly efficient and Covid- Safe. Friendly and informative staff ensured that the whole experience was satisfactory.

Service

Overall the outcome of the work completed was perfect

Service

Highly recommended

Service

Staff was friendly and polite especially the young ladies at the front desk, the instructions they gave me was clear and they make me feel safe.

Service

Great experience from start to finish Excellent service and kept up to date from the wonderful Vicky on service reception. Really lovely Lady.

Service

Efficient and friendly service received from all staff. No delays.

Service

From hand over of the vehicle at the start to the collection at the end it was extremely well managed by all who contributed to the service procedure.

Service

I was looked after brilliantly by Will

Service

There is nothing negative that can be said about Rybrook, they are efficient, friendly and nothing is too much trouble. Their customer service is exceptional and considering there is 300+ miles between us, this made no difference whatsoever.

Service

as above Also impressed with the attention to detail on Covid security - excellent!

Service

As above

Service

After initial concerns over COVID and shielding finished with good output

Service

Spoke with Laura and Will - very efficient / effective but most of all pleasant personalities.

Service

Because I was satisfied

Service

I had 1 point of contact throughout my experience - Yasmin Green - and I was kept updated by her throughout my experience rather than several different people who may not have necessarily known what others may have said.

Service

Everything is very well organised. The staff are fantastic, they really make you feel that they value you as a customer

Service

Professional, friendly and realistic about the specifics of what my car needs and could potentially need.

Service

Again I was made to feel confident in the service that I was getting and kept in the loop about any issues that arose

Service

All work done ,car cleaned, when l picked it up ,

Service

Great customer service, staff are fantastic.

Service

Polite and courteous staff

Service

I had my adblue refill after service for free

Service

Kelly and Sam were both wonderful and a pleasure to deal with.

Service

Brilliant and professional service. The car valet was great with safe COVID procedures.

Service

Car was returned to me in good time and immaculate

Service

It worked

Service

They were thorough and kept us largely updated.

Service

simple smooth transaction time and time again and even when things have come up they have explained the situation and the options.

Service

Great service, clear communication and no issues

Service

Yes I was, very easy process!

Service

one word "Efficient" a special mention to Jason Westbury too who goes above and beyond at BMW

Service

Can't fault anything at all

Service

Video showing underneath and tyres impressive

Service

In addition to efficient service the complementary wash and vacuum was much appreciated

Service

Friendly

Service

Very expensive parts, but BMW helped with some of the cost for this

Service

The young man who looked after me was very good.

Service

Communication from Yasmin was great and the video that I was sent is a nice little touch.

Service

Completed service promptly

Service

I have no complaints with there service only problem was the parts department was not open on the Saturday I visited

Service

As above

Service

I was really apprehensive about bringing my car in during the pandemic but the team at rybrook Wolverhampton were simply amazing. Extra credit to the technician 'Alex' who set my mind at rest during a socially distanced conversation outside. 10/10

Service

As above

Service

All the staff are always polite and they deal with you quickly and efficiently.

Service

Work completed in a timely manner

Service

Very professional and helpful...and communication was good with a Jordan who was first class.

Service

Didn't expect my car to be cleaned and valeted, as I didn't request this. But the team still did this anyway. Like having a brand new car again.

Service

Was shown a walk around video of checks been carried out, great idea

Service

Excellent professionalism and always kept up to date.

Service

Lovely and friendly staff and very helpful. Jordan from Rybrook Wolverhampton was very helpful.

Service

I have great experience.

Service

The service was carried out within the timeframe stated

Service

Pleasant staff to deal with.

Service

Quality of the work is excellent and you know it's done right. Customer service second to none

Service

As above

Service

Very good and efficient

Service

Was treated like a VIP

Service

same reasons as above

Service

My experience with Rybrook Wolverhampton has been great since i have owned my car BX16 VDF i have always used this garage, my last visit i was seen to by Jordan Checkley who was really polite, he communicated well and kept me up to date at all times

Service

They did a good job I don't really know what they did or what it was about actually I think it might have been just recalled to check it was ok

Service

Extremely satisfied

Service

Contacted by 'phone and kept updated with work and when vehicle would be ready for collection.

Service

always treated with respect

Service

Efficient process in place regarding Covid-19 safety measures, and good customer service in the showroom.

Service

Polite and helpful staff and kept in touch while work done

Service

Smooth and quick operation from start to finish

Service

Did what they said, when they said they'd do it and for a reasonable price too.

Service

Polite and professional

Service

Chris wyatt and Jordan were brilliant. Highly recommend.

Service

Very satisfied. Unfortunately visit affected by covid restrictions.

Service

I was told what would happen to my vehicle and was kept in the loop with updates. So I am completely satisfied.

Service

Was given a quote and updated promptly if any other work was recommended. A courtesy phonecall informing of the work was appreciated. Work was completed ahead of schedule.

Service

Great communication & I had my car back in a no time at all.

Service

Yasmin Green in particular was very helpful when I let her know the battery was low in my remote. She got it changed immediately.

Service

A very friendly environment to go to and very knowledgeable

Service

Again always kept up to date & even supplied a larger courtesy car when issues with recall work which was better for my needs.

Service

Kept to timescales informed me though out the day when or if any additional work was required or when I can expect to pick up vehicle Yasmin was very professional and efficient

Service

due to covid everything is different now but Sam did a 5 star job he showed us around the car , we got inside the car and he explained about the car from outside

Sales

Jake was excellent and despite the restrictions, made the handover as special as possible.

Sales

No fault of the sales team but COVID meant that I was not able to have a demo of all the features of my new car.

Sales

Extremely satisfied, the Sales Executive was very professional, his attention to detail was second to none and nothing was too much trouble. Outstanding!

Sales

Sam the sales advisor at Ryebrook Wolverhampton went above and beyond helping with the purchase of the vehicle even sent me a personal video explaining functions of the tech installed.Superb video

Sales

Sales Person was always available to answer questions, and always updated to the progress

Sales

Despite COVID, everything went well and every detail dealt with.

Sales

Car was exactly as I'd asked and the videos created due to not being able to be shown round the car were a nice touch.

Sales

Tom is excellent to deal with, he is not pushy and is always very open and transparent. He always replays to emails promptly even after the order has been placed and the car has been delivered.

Sales

Very satisfied from my first initial interest to picking my car up, I was informed all along the process.

Sales

Jake was very helpful and found us the exact car we wanted. Nothing was too much trouble and responded to emails promptly keeping us up to date the entire process.

Sales

Really good experience and very happy overall

Sales

Went smoothly

Sales

No problems except COVID-19 kept informed of progress weekly to assist with the unpresentable situation I ordered in

Sales

Once again knowledgeable and friendly staff all the way through the process

Sales

All online information provided in a timely way and very informative.

Sales

Everything ran smoothly

Sales

In these difficult times the sales person was always prepared to go the extra mile. and safely brought me through the purchase.

Sales

Christian kept me informed through emails and also telephone calls

Sales

Tom Hawthorne at BMW WOLVERHAMPTON was just the very very best. He answered all my questions very promptly and very efficiently. He kept in touch with me right through the journey from the date of my order to delivery. 5 star service??????????

Sales

Your sales rep, Sam Hole, was absolutely outstanding in his customer service from start to finish. He was professional and made the experience such an easy and enjoyable one. By far the best sales representative I have ever dealt with in any capacity

Sales

From the ordering process to the delivery was a smooth transition and we was updated regularly on the progress of the vehicle

Sales

Excellent service from Stephen Turner and Christian Short

Sales

The whole process was so easy thanks to Jake he was professional at all times courteous and very helpful

Sales

Really pleased with whole experience.

Sales

Everything done very safely and explained thoroughly.

Sales

See previous answer.

Sales

We were dealt with courteously and efficiently They did their best in sending the videos and dealing with our queries by telephone and email as we were restricted in what could be done face to face due to the pandemic

Sales

Kept regularly up to date on delivery etc. Efficient and friendly service. Never felt rushed or pressurised.

Sales

Although I new that there may be a delay i was kept well informed at all times

Sales

Everything was perfect. Delivery was earlier than expected.

Sales

As above, Matt was absolutely fantastic and if I look to get another BMW in the future, I have no doubt that I will come back here as a first port of call.

Sales

A click & collect delivery was different. It was very professional in a safe & secure environment. Certainly had no concerns over safety and whilst it does distract from the overall experience I was very reassured with the car and its presentation.

Sales

I have always been well looked after and kept informed at every step with the progress of my order. Collecting my car was not as good as the previous experience, primarily due to the covid restrictions. Nonetheless, I cannot find fault.

Sales

I received regular updates through email and then regular phone calls close to the actual delivery date.

Sales

Jake again was very good, very quick and made the handover a happy experience