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ABOUT Rybrook WOLVERHAMPTON BMW.

Find out more about what we do and our team.

Meet the team

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John Elston

BMW New Car Sales Manager

Jason Bailey

BMW Used Car Business Manager

Matt Haslam

BMW New Car Business Manager

David Yeomans

BMW Aftersales Manager

Sarah Fereday

BMW HR Manager

Dominic Anson

BMW Used Car Sales Executive

Steve Riggs

BMW Used Car Sales Executive

Jason Westbury

BMW Used Car Sales Executive

Phil Howell

BMW Used Car Sales Executive

Kyle Smith

BMW Used Car Sales Executive

Dinesh Rai

BMW Used Car Sales Executive

Tom Hawthorne

BMW New Car Sales Executive

Steve Turner

BMW New Car Sales Executive

Christian Short

BMW New Car Sales Executive

Jake Fielding

BMW New Car Sales Executive

Lydia Seabridge

BMW Service Reception Manager

Kelly Price

BMW Service Advisor

Yasmin Green

BMW Service Advisor

Andrew Stockley

BMW Workshop Controller

Louise Morris

BMW Service Administrator

Mark Hales

BMW Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Quite surprised at having to pay for my own taxi home after dropping off the car. First time I've ever had to do that despite having had multiple minis and BMW's from here over last 8/9 years. Bit cheap considering I'd just spent £400+ on service.

Service

I had to wait about 15mins for a service representative, to which they asked if I was dropping off or collecting a vehicle? I thought this would have been on the system as a prompt upon calling the next customer I.e. collecting?

Service

Your service department from front desk all the way to the technicians are fantastic.

Service

Work carried out was all great and time wise. Only problem was been kept waiting the last 2 times to see a service personnel to collect the car.

Service

I think you are to expenceive

Service

Issue with tyre Advised and resolved in one day ??

Service

Job done in time specified.

Service

Excellent service

Service

Excellent service

Service

Everything I expected was delivered

Service

Very satisfied,plus my car was valeted.

Service

Seamless process. Slight improvement would be the knowledge of staff when collected vehicle. Couple of points made by technician on paperwork and when Discussed with adviser wasn't too sure what they were and answers were a little flustered.

Service

I was given the price at Rybrook Wolverhampton for my car service and map update more than what you show on BMW website. I was smart enough to look at the website while at the shop and challenged. Then the advisor price matched it then.

Service

Cost of service was excessive, I was charged £285.47 labour for 1.5 hours, my car was only off the road and in the garage for about 1.5 hours including the wash! (Using vehicle connect app)

Service

Longer wait than suggested when booking

Service

Very happy the service team were very accommodating and kept ourselves updated

Service

Good friendly service especially in the morning. When collecting my car I did get the impression that the advisor thought I should grateful that the had replaced the part for free.

Service

No issues to report

Service

appointment time and service was carried out in time frame agreed

Service

I waited a week for new tyres

Service

Very easy and professional

Service

There was a problem with fitting new tyres. I was told that I needed 4 new tyres after 12,000 miles on my first service. There was confusion as to whether the tracking was OK and I was eventually told it was not. Did this cause the tyre wear?

Service

Good service from start to finish.

Service

Good service and very professional staff that knew what they were taking about.

Service

As above to much waiting around

Service

had to wait for replacement part to be ordered

Service

As per above. Receptionists were also friendly.

Service

Dealing with After sales was the best and most responsive I've had with Rybrook so far, however: - I was overcharged £45 in error - don't know what you do with them, but every time I get my car back from you I get a "charge key battery" warning

Service

Excellent efficient service and great knowledge from technician I spoke to Alex

Service

Most of the things went well . I was called on more than one occasions post service asking to book which was annoying.

Service

Brilliant service Diagnosed and fixed same day after only casting in with the issue in the morning

Service

Rybrook Wolverhampton has provided me a great service experience.

Service

I coudnt fault it

Service

curtios & efficient

Service

Would be 5 stars if I had not been contacted the next day to ask for the payment I had already made. Sort it out.

Service

My experience was as you would expect of high quality. Also, the lady I dealt with, Lucy Humphries, was extremely pleasant and helpful.

Service

I was hoping third time lucky but no since I had my wheels refurbished there has been a constant problem with tyre pressure needing more air every two weeks by instruction of the on board computer Car booked in again on December this time I hope

Service

Completely satisfied very helpful and friendly everyone makes you feel very welcome. Thank you very much ??

Service

the seating area catered well for all sort of your seating problems

Service

Having brought my car to this dealership numerous times to resolve my issues, I have had no success in having my car returned to me with the problem fixed.

Service

too costly

Service

Car returned on time, works completed, lovely & clean

Service

Second visit, job now done, I think, but it appears the job could have been done on the first visit, so saving me a lost half day of work

Service

Oil change service took > 1hr longer than promised

Service

all was good no problem with service

Service

Good customer service staff, other issues address very well, but one issue I asked to be looked at on two different occasions was not addressed at all.

Service

I experienced an issue with the brakes and disc they replaced with, probably I need to go them again to sort braking system

Service

Kelly Price dealt with me. Her initial dealings were first class, l praised her for the professional conduct.However l feel she doesn't get the support from the workshop. The health check showed incorrect information. I am still awaiting a reply!

Service

Very good service and very helpful.

Service

Staff very accommodating

Service

just good customer service

Service

Everyone was very pleasant and efficient

Service

Brilliant service, couldn't be happier. Friendly and professional, I would buy another BMW just for the Rybrook service.

Service

I'm happy with the service always go to Wolverhampton to have anything done to my car

Service

No problems

Service

Service completed and explained to me what was done

Service

Done on time as expected. Also car valeted well

Service

Service staff were rude, did not want to know and I found there knowledge of the job non existent. They did not want to know

Service

Had no issues

Service

Service done to car ok

Service

very

Service

Quick turnaround. Pleasant to deal with.

Service

waiting appointment became 3 hours because micro filter was not available

Service

Can't believe after how much my service was that my car was not washed. Previous services I have been given the choice. Not on this occasion

Service

Very easy to book online. Service advisor was not very efficient : a lot of time wasted on drop off and pick up.

Service

Rybrook have been very good from the purchase date until know trying to deal with the issue on the car

Service

The issue the car went in with was still there when I got back in the car at the garage, but due to being so late had no choice but to leave.

Service

meet expectation

Service

Service advisor Mohammed was fantastic, car was supposed to be washed and vacuumed. It wasn't. You shouldn't say to customers that vehicle will be vacuumed when it wasn't

Service

Excellent service from Lucy

Service

Great service

Service

Staff we're superb & gave regular updates

Service

I was informed and updates ever step of my service.

Service

Spoke to the technician who was dealing with my car and explained what needs doing with the price of doing it. It was completed at the given time too.

Service

very poor customer service from the service department. despite emailing and calling the service manager Kelly regarding an issue with my vehicle. nearly two weeks later still no response.

Service

Asked for a service price on the wife's M2 Andy my Bluetooth on my M3 still faulty promise a call back to discuss never received one back.

Service

Told before hand about cost and other items that may be needed

Service

The service team were not aware of the modification needed and recommended by the emergency call-out engineer. BMW customer services had to arrange for the engineer to email details of the mod. Had to wait one hour on collection plus car not washed

Service

The service as usual even when it was Benhams has always been excellent and the service, MOT and winter wheel change was done in one day. A courtesy vehicle was given to me which was really a good help and most appreciated.

Service

1. The work undertaken on my vehicle I could not fault. 2. I asked the service agent to provide me with costs for extra work that my vehicle required but unfortunately no prices were offered. 3. The wash on my vehicle I was very disappointed with.

Service

Completed the work within the time specified and did a great job on the work.

Service

You damaged the wheel and you have refused to replace it

Service

Great services

Service

Quick, pleasant, porofessional service by all members of staff

Service

Mr. Mark Chandler of BMW gave superb service throughout the whole transaction

Sales

Change of salesman

Sales

Went out of their way to undestand and help.

Sales

The service is second to none and the staff are always very helpful

Sales

Mark chandler was great, he wasnt pushy and listened to what i wanted. He also appreciated i am busy with work etc so didnt hound me with calls following my enquiry.

Sales

The car arrived on time and the service we received from Christian was exceptional.

Sales

Good experience overall

Sales

From conception to completion of purchasing my new car

Sales

Always kept upto date through the process

Sales

Very friendly staff who answered all our questions

Sales

Regular updates from Tom Hawthorne, always felt reassured that our new car would be deeon time.

Sales

The sales executive was excellent and catered for all my needs

Sales

I was kept updated throughout the process and our car sales advisor went through instructions on the car for us which was invaluable

Sales

We were kept informed about the purchase and updated regarding delivery dates and arrangements