Aftersales manager Mr David Yeomans made sure I was kept upto date with the progress of my car, and put my mind at ease that my car was getting attended to with a sense of urgency.
The lady that served me went over and above to deliver great service
Jordan was very knowledgeable and kept me informed as to what was to be done.
on time service & fully health checks
Jordan looked after the whole process for me very well
Even during the lockdown period customer service was outstanding. I felt very safe at the dealership. All staff from the receptionist to the service advisor were customer focused and great ambassadors for the BMW brand.
Recent showroom visit- very covid safe and well organised with social distancing in place. Excellent after sales service.
Kept me informed throughout
I was given an outstanding service from my first meeting to collecting the car. Supper friendly staffs from the car park attendant through the reception to the service desk, everything was 5stars.
Good communication and kept informed all the time. Car was washed upon return.
Staff are courteous and engaging, keeping you well informed of the progress of the job in the work shop.
great service and covid safe
It's always been very good
Jordan the Service Advisor I dealt with was professional and attentive and the work was completed to my satisfaction. Jordan went that extra mile to ensure that I was totally happy with service and he is a great ambassador for both Rybrook and BMW.
The service advisor kept me informed through out
Great service video and advice regarding a 'non-urgent' issue with my car's engine. This really assured me as a customer that I was being looked after with the customer being at the heart of the enquiry.
dealt with Jordan Checkley who explained everything that was done to my car and kept me informed.
After discussing my problems the work carried out was to my satisfaction
Staff are friendly , professional and efficient. With the new covid regulations in effect, I felt completely safe.
When our BMW went in for its service everything was done to our satisfaction and we were happy with everything.
All work done quickly and car cleaned as well.
The service was conducted in just a few hours and my car was nice and clean when I picked it up
Got to meet the service engineer - very helpful
dealt with competent and professional staff throughout at this visit
Face to face contact was with Jordan Checkley. He was very professional in his dealings with me and explained all the procedures perfectly both Checking in and out. I think he deserves a raise in Salary.
Yasmin and the team did a great job to keep me informed of all progress with regular updates and a generally smooth, hassle-free service.
Simple process from start to finish
The work was completed on time at the price quoted
All jobs carried out with a great service
My X5 went in for an air suspension fault. It was there for approximately 5 days. From start to finish I was updated by Kelly, a customer service executive, with details of what stage my car was at. Highly recommended, Thanks for all your help!
My car was serviced on time and all details explained. Furthermore, it's great to see a brief video explaining their findings.
Very good service by Will Parsons.
Jason was fantastic he has a good understanding of people. He knows I don't like to mess about he gets it done with ease and expertise
Greeted by friendly and courteous staff in a Covid- Safe environment. On collection I was greeted by a helpful and very friendly Yasmin Green who explained what work had been done to the car. The problems had been dealt with in a highly efficient way
everything done as promised
I have used the Wolverhampton site several times and have always received good service .
I always receive helpful answers to my enquiries.
Every time I need to use your service it's never let me down ????
Carried out quickly and effectively
I was completely satisfied with the service I was given especially that what was provided by Will the service manager. He kept me informed with daily updates and progress reports which reassured me that my car was in good hands.
Very short waiting time, drop off and pick up was a breeze...no fuss
Resolved the problem with the new car i brought
A limited service option was given to me, no weekend servicing and no courtesy car. As I work, I had to book a day's holiday and get my daughter to take me to the service centre. Aimee Round looked after me otherwise the rating would have been 1 star
Vehicle ready for collection at time advised, all work completed in efficient manner.
The Rybrook staff were extremely helpful
Yasmin the service advisor was friendly, efficient and well organised. She contacted me for updates on the car when it was ready and followed up post service. She even tried to get me a coffee when I collected my car in the evening.
Very satisfied they couldn't do enough for me.Reception staff very polite and proffesional.
All of my complaints were dealt with efficiently and with a personal touch. Highly recommend Vicky, she's is so lovely an made me feel very comfortable during my experience at rybrook Wolverhampton
Theres never any drama and they are always professional
Amazing service, quick and efficient. All my issues were resolved on the day with professionalism. Thank you to the whole service team
Tom Hawthorne provided us with an excellent service. He was very professional and he had good knowledge of the processes. We found Tom to be very courteous. He was very particular about infection control and hand hygiene throughout our visit.
Very straight forward and welcoming with out being pushy
All staff were friendly and professional, felt comfortable from the second I stepped into the building. I was talked through every stage in a way that I understood.
The professionalism and salesmanship of Thomas Hawthorne is second to none , at Ryebrook's Wolverhampton .He is the sole reason for our custom with the showroom . We as a family have purchased two cars for our household .
provided us with good guide and support
Very satisfied. Purchase and delivery went smoothly.
Great service by Christian short at Wolves BMW
Great help revived with my purchase
Christian was fab very professional and incredibly helpful
Fantastic service! Tom was very helpful and always there to answer any questions during the process.
Again they looked after me very well and better than other garages I have been to, Rybrook are my best experience of customer care
Exceptional experience and service
Jake Fielding was always very helpful .
From understanding why we wanted a new vehicle (due to a new family addition) to working within our budget and helping via video calls during difficult times due to covid, the process was seamless and easy to understand.
Jake was knowledgeable and easy to talk to and was able to explain everything easily to me without being a pushy salesman (a real skill!) He called when he said he would and did what he said he would do, sounds simple but not always the case!
Very positive feedback, everything was ready and I appreciated how quickly I was able to pick up my new vehicle
Everything was quick, smooth, and done to a high standard
No issues and easy transaction
Super attentive staff - a smooth process overall
Consistently high standard of customer service, keeping me informed throughout the process.
COVID restrictions followed correct making me feel safe and secure. Christian Short was helpful knowledgable attentetive and not in any way pushy
the sales team were brilliant, very friendly and helpful
Lauren was very helpful and continues to be now.
Been to Rybrook Wolverhampton a few times and always get good service from Tom
very good service kept us informed all the time
Excellent. All went smooth from start to completion
Tom and Matt were excellent, easy to deal with from start to finish. I have dealt with Matt previously and I can be demanding and awkward, the guys made sure they met my demands and got my custom back, I actually can't find anything to moan about at
The sales person (Sam Hole) was one of the best sales persons that I have ever dealt with over the years.
Attention to detail and informed knowledgeable staff
Everything was simple and straight forward and relatively easy to understand.
Sales was very good especially considering Covid rules
Sam and Matt have been brilliant and they've sorted every query. The continued support from Sam has exceeded all expectations.
I was very pleased as I was able to choose the date of collecting my car which meant I was able to have the new reg.
BMW have provided our last three cars and we cannot fault the customer service
Through the whole process Jake Fielding was excellent keeping me updated of progress answering all my questions etc. Pick up was very smooth and easy, an enjoyable experience from start to finish!
I would definitely recommend BMW and I have done to a lot of people and confirmed the person to speak to is jake, I had a good experience and cannot thank him enough for everything he has helped me with
No problem parking and sales service.
From start to finish we felt at ease.. No pressure selling or being rushed into a decision. We were explained everything from start to finish. Complete satisfaction..
Fantastic customer service during a very difficult period for all. Tom Hawthorne was excellent. Very happy with the experience.
was made to feel very safe and had excellent service
Treated as a valued customer. Christian kept me updated and ensured everything went smoothly. The handover process was very smooth. The car was sitting in the showroom and I had the great experience of driving it out of the showroom, so memorable.
Extremely satisfied the whole experience was quick painless professional and what can I say about the car wow everything I exspected and more.
Nothing was too much trouble and everything was made easy for me with good technical and consumer advice given
Always receive friendly service at Rybrook Wolverhampton. The staff are very friendly. Tom always provides competitive deals coupled with professional advice.
Rybrook
Wolverhampton
