Every time I need to use your service it's never let me down ????
I always receive helpful answers to my enquiries.
Carried out quickly and effectively
Very short waiting time, drop off and pick up was a breeze...no fuss
I was completely satisfied with the service I was given especially that what was provided by Will the service manager. He kept me informed with daily updates and progress reports which reassured me that my car was in good hands.
Resolved the problem with the new car i brought
A limited service option was given to me, no weekend servicing and no courtesy car. As I work, I had to book a day's holiday and get my daughter to take me to the service centre. Aimee Round looked after me otherwise the rating would have been 1 star
Vehicle ready for collection at time advised, all work completed in efficient manner.
The Rybrook staff were extremely helpful
Yasmin the service advisor was friendly, efficient and well organised. She contacted me for updates on the car when it was ready and followed up post service. She even tried to get me a coffee when I collected my car in the evening.
All of my complaints were dealt with efficiently and with a personal touch. Highly recommend Vicky, she's is so lovely an made me feel very comfortable during my experience at rybrook Wolverhampton
Very satisfied they couldn't do enough for me.Reception staff very polite and proffesional.
Amazing service, quick and efficient. All my issues were resolved on the day with professionalism. Thank you to the whole service team
Theres never any drama and they are always professional
Confusion about the booking.
Not what I'm used to or expected very much a disappointment
With all the problems I'm having with this car the service department have done everything possible to put things right
Car is running smoothly...
Really good service. We had a courtesy call about our booking the day before. Very polite & professional. Was a nice bonus to get the car washed as well :)
Again repair under waranty
Car was ready clean and tidy ahead of schedule
Could not think of any faults so 5 stars given.
from booking my car in and picking my vehicle up there were no problems.sorry thought i had pressed 5 not 4.9 completely satisfied.
Every thing was done.Did not have to wait long either.Will was excellent. The video was very useful.
Prompt and efficient service
Will was very attentive throughout our interaction with him. Very helpful and knowledgeable. If he didn't know he was only to pleased to find out the answer.
Went the extra mile and were very friendly and professional
BMW. are. very. good. and. maintain. high. standards.
Rybrook Wolverhampton made us feel safe, welcome and were exceptionally professional.
Fantastic customer care - I wouldn't hesitate to return, Jason is a really good sale rep. Informative and supportive at every step.
Very positive feedback, everything was ready and I appreciated how quickly I was able to pick up my new vehicle
Everything was quick, smooth, and done to a high standard
No issues and easy transaction
Super attentive staff - a smooth process overall
Consistently high standard of customer service, keeping me informed throughout the process.
the sales team were brilliant, very friendly and helpful
COVID restrictions followed correct making me feel safe and secure. Christian Short was helpful knowledgable attentetive and not in any way pushy
Been to Rybrook Wolverhampton a few times and always get good service from Tom
Lauren was very helpful and continues to be now.
very good service kept us informed all the time
Excellent. All went smooth from start to completion
Tom and Matt were excellent, easy to deal with from start to finish. I have dealt with Matt previously and I can be demanding and awkward, the guys made sure they met my demands and got my custom back, I actually can't find anything to moan about at
The sales person (Sam Hole) was one of the best sales persons that I have ever dealt with over the years.
Attention to detail and informed knowledgeable staff
Everything was simple and straight forward and relatively easy to understand.
Sales was very good especially considering Covid rules
BMW have provided our last three cars and we cannot fault the customer service
Sam and Matt have been brilliant and they've sorted every query. The continued support from Sam has exceeded all expectations.
I was very pleased as I was able to choose the date of collecting my car which meant I was able to have the new reg.
I would definitely recommend BMW and I have done to a lot of people and confirmed the person to speak to is jake, I had a good experience and cannot thank him enough for everything he has helped me with
Treated as a valued customer. Christian kept me updated and ensured everything went smoothly. The handover process was very smooth. The car was sitting in the showroom and I had the great experience of driving it out of the showroom, so memorable.
Extremely satisfied the whole experience was quick painless professional and what can I say about the car wow everything I exspected and more.
From start to finish we felt at ease.. No pressure selling or being rushed into a decision. We were explained everything from start to finish. Complete satisfaction..
was made to feel very safe and had excellent service
Through the whole process Jake Fielding was excellent keeping me updated of progress answering all my questions etc. Pick up was very smooth and easy, an enjoyable experience from start to finish!
Always receive friendly service at Rybrook Wolverhampton. The staff are very friendly. Tom always provides competitive deals coupled with professional advice.
No problem parking and sales service.
Fantastic customer service during a very difficult period for all. Tom Hawthorne was excellent. Very happy with the experience.
Nothing was too much trouble and everything was made easy for me with good technical and consumer advice given
Very easy to deal with this BMW centre. My appointment with Tom Hawthorn who was very helpful and patient, we discussed the various vehicle available in my price range. At no point did I feel pressured into making a decision, which can be put off.
Smooth car buying service, secured a good price, and had a good relationship with point of sales.
Christian couldn't do enough for us. He even came in on his day off to ensure we were happy with car on hand over
Very well done. Everything well organised and ready for me on arrival at the garage, again compliments to Tom Hawthorne at Rybrook Wolverhamptonwho was excellent.
Very helpful staff who listened to the type of car I wished to purchase to my needs and gave consideration to my budget.
From the time of my ordered, and upon the delivery, my sales representative made everything run so smoothly for me!
I was very happy with the experience.
sam hole was fantastic let us know every stage of the car from germany to england by email and phone calls we have never been treated so good when we have had other cars from different dealerships a credit to rybrook bmw fantastic service
Been with Christian a couple of times now and wouldn't deal with anyone else for a new car.
They were all amazing! From ordering to updating me to handover the whole process was seamless. Special mention to Sam Hope for the professional service and Matt Haslam for the fantastic PCP deal. Will definitely be returning
Rybrook
Wolverhampton
