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Service advisor was impossible to get hold off (numerous phone calls) she was always with a custom and when we collected the car we were left in the waiting area for 10 minutes, when a gentleman appeared he literally had to just give us the keys
Not the best to communicate to customer when dropping cars off for service etc. Receptionist confirmed that the car will be available same day but once the service team called back they said needed to keep for another day due to tire not being in sto
Work undertaken within timescale given i.e. two hours
What i feel
The wheels on the car where not cleaned very well
The service during the MOT was fine however after not receiving any reminder for my MOT, I emailed 4 different people who neither of them took the time to respond. I only got a reply from your Facebook page, followed by a phone call.
Charged £35 for telling me my tyres were legal and that discs were not worn.Obvious in a car having done only 6000 miles. Also told car needed safety check only on arrival. Then told needed a spare part which you didn't have so needed overnight stay.
Tyre monitor RDC failure still not fixed. Changed receiver no effect. Had to wait until after 6 on both occasions in last 2 weeks when said it would be done by a certain time.
Took them over 3 weeks to book me in for my AC to be fixed when I had only had the car a month and it wasn't working in the first place when the whole car is meant to be checked over before its sold and I had my family cooking in the car for a month
Completely satisfied a credit to the brand
Was called to say it needed work, while they were waiting they offered to valet it. Picked it up no valet despite it being offered and agreed and the car there all day. This is the 3rd time now valet has been offered and not done!!
Carried out my service and texted me when car was ready, but parking can be something of a problem.
Excellent customer service
because 5 stars help you guys look good
the sales service was spot on but the after service and care was terrible. I wouldn't use Rybrook Wolverhampton again.
Rear brake pads were not changed on service when the mot was carried out after the service an advisory note was recorded as the rear brakes had 3 mm left
The service experience was completely fine and being dealt with in the branch again was fine. The only downside was that I have asked twice in a week about the price match terms on tyres but still haven't received a call back 2 weeks on.
Repair done well and friendly staff . The only thing I can say in a negative sense is the time estimate was way out . I was told it would be 4 days and you had it 9 because of the bank holiday . A realistic time estimate at the start would be better
the best dealership in the area for BMW
Forgot to reset my service light then when i took back they have put 2 services on the log.
After the service the my car washed and vacuumed
Friendly & efficient service. Car was ready on time.
I was kept up to date with work progress which was completed on time.
Sales staff great
Professional, polite service and great coffee.
Sorted my hire car and very helpful in explaining what's happening with my car
They did a software update and handed the car back with fault lights on which should have been seen if they had checked properly
Best customer service experience ever
Customer service side of things was great and the car is amazing.
The mini was assessed and problem gone for now. The leather seal replacement for the X6M requires a bit more attention to detail i.e. trim not quite fitted correctly.
Car was collected and returned as arranged, enabling me to attend to other business.
Because the young lady (Kelly Price) looking after my claim was very helpful, very polite and always ready to help.
Car was not finished on the day (I've only been twice and this has happened both times) and then I had to wait 45 minutes to get the keys when I collected it
I was kept in the loop with what was been carried out and the next visit to Rybrook will make my life mush easier as my car will be collected and returned back to my home when finished as I have difficulty getting about without my car.
Everything explained and work done to high standard
Effective and efficient customer service
Car went in for a repeat of a problem already put right
When I came to drop my car off I was advised there was no car for me to use, I was travelling to Devon the next day so I had to have a replacement, I was then advised it's only been a week since the fault was reported I wasn't going to get a car???
Vehicle was kept an additional day as they had damaged the part whilst replacing it. Had to stay in a hotel which was not covered by dealership and no courtesy vehicle given.
Great responsive service
As above answer
See previous answer.
I had to wait 10 minutes in the coffee area before a service assistant was free when I collected my car.
received phone call to say the vehicle was ready for collect within 8 hours of dropping off for a replacement boot. I ask for her to confirm the vehicle was ready as the insurance company quoted 7 days turn around. vehicle was not ready.......
All O.K. But was kept a fairly long time waiting to be handed my car when I knew that it was ready.
Initial engagement wasn't good but since contacting the service manager (Lydia) she has been engaging and professional and hopefully the problems with my car are now resolved.
Dominic was very helpfull during the sale to secure my business.I discovered faults with the car whilst driving home that should have been picked up if the car had been meticulously checked as advertised and the car had supposedly had a full service.
Serviced professionally and ready ahead of suggested time. At one point it was thought a software upgrade might have needed an overnight retention of the car, which made me think a pre service call should have been made to prepare me just in case.
My Car was in for repair which took 4 days, unfortunately I wasn't kept informed on the progress and I ended up calling BMW to find out what was happening.
Fixed the main problem, the oxygen sensor and kept me informed. Did not fix the boot opening problem. They simply lubricated the rubber seals which was not required. Clearly the Service Team missed the point of my description of the fault.
I would have liked an exact list of things serviced and replaced but was told it's all on the car key
As previously stated the experience was presented in a friendly manner but in a professional way
Excellent service, could not have been better.
We were kept up to date with the delivery date and had a follow up call after delivery to check on how things were going.
Christian our sales guy was a dream to deal with and Sam stepped in on the collection day. Great people .
Very easy experience, we purchased the car due to Mark Chandler being back at the dealership. Mark has either sold or been involved in the purchase of our other cars, due to him we purchased our new BMW.
We were kept informed all the way with no issues
Very friendly and welcome. I think the guys could do with loosing the ties on suits or give them an option
I've ended up in a car that suits my needs, on a flexible financial plan I can afford, and enjoy driving it no matter long or short the journey.
Smooth process throughout.
I had a brilliant sales and finance team take care of me and absolutely knew their stuff
Kept me up to date all the way through and pushed to ensure I had the car in time for when I needed it