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ABOUT Rybrook WOLVERHAMPTON BMW.

Find out more about what we do and our team.

Meet the team

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Jason Bailey

BMW Used Car Business Manager

Matt Haslam

BMW New Car Sales Manager

David Yeomans

BMW Aftersales Manager

Sarah Fereday

BMW HR Manager

Dominic Anson

BMW Used Car Sales Executive

Steve Riggs

BMW Used Car Sales Executive

Jason Westbury

BMW Used Car Sales Executive

Phil Howell

BMW Used Car Sales Executive

Kyle Smith

BMW Used Car Sales Executive

Dinesh Rai

BMW Used Car Sales Executive

Tom Hawthorne

BMW New Car Sales Executive

Steve Turner

BMW New Car Sales Executive

Christian Short

BMW New Car Sales Executive

Jake Fielding

BMW New Car Business Manager

Kelly Price

BMW Service Advisor

Yasmin Green

BMW Service Advisor

Andrew Stockley

BMW Workshop Controller

Louise Morris

BMW Service Administrator

Mark Hales

BMW Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Aftersales manager Mr David Yeomans made sure I was kept upto date with the progress of my car, and put my mind at ease that my car was getting attended to with a sense of urgency.

Service

The lady that served me went over and above to deliver great service

Service

Because no complaints

Service

Very professional

Service

Fully satisfied

Service

Jordan was very knowledgeable and kept me informed as to what was to be done.

Service

on time service & fully health checks

Service

Good service

Service

Jordan looked after the whole process for me very well

Service

Even during the lockdown period customer service was outstanding. I felt very safe at the dealership. All staff from the receptionist to the service advisor were customer focused and great ambassadors for the BMW brand.

Service

Recent showroom visit- very covid safe and well organised with social distancing in place. Excellent after sales service.

Service

Cannot fault the service

Service

Kept me informed throughout

Service

I was given an outstanding service from my first meeting to collecting the car. Supper friendly staffs from the car park attendant through the reception to the service desk, everything was 5stars.

Service

Good communication and kept informed all the time. Car was washed upon return.

Service

Staff are courteous and engaging, keeping you well informed of the progress of the job in the work shop.

Service

great service and covid safe

Service

No issues

Service

It's always been very good

Service

Jordan the Service Advisor I dealt with was professional and attentive and the work was completed to my satisfaction. Jordan went that extra mile to ensure that I was totally happy with service and he is a great ambassador for both Rybrook and BMW.

Service

The service advisor kept me informed through out

Service

Great service video and advice regarding a 'non-urgent' issue with my car's engine. This really assured me as a customer that I was being looked after with the customer being at the heart of the enquiry.

Service

dealt with Jordan Checkley who explained everything that was done to my car and kept me informed.

Service

After discussing my problems the work carried out was to my satisfaction

Service

Staff are friendly , professional and efficient. With the new covid regulations in effect, I felt completely safe.

Service

Very pleased.

Service

When our BMW went in for its service everything was done to our satisfaction and we were happy with everything.

Service

All work done quickly and car cleaned as well.

Service

Work completed on time

Service

The service was conducted in just a few hours and my car was nice and clean when I picked it up

Service

Got to meet the service engineer - very helpful

Service

dealt with competent and professional staff throughout at this visit

Service

Face to face contact was with Jordan Checkley. He was very professional in his dealings with me and explained all the procedures perfectly both Checking in and out. I think he deserves a raise in Salary.

Service

Yasmin and the team did a great job to keep me informed of all progress with regular updates and a generally smooth, hassle-free service.

Service

Simple process from start to finish

Service

Excellent service

Service

The work was completed on time at the price quoted

Service

All jobs carried out with a great service

Service

My X5 went in for an air suspension fault. It was there for approximately 5 days. From start to finish I was updated by Kelly, a customer service executive, with details of what stage my car was at. Highly recommended, Thanks for all your help!

Service

My car was serviced on time and all details explained. Furthermore, it's great to see a brief video explaining their findings.

Service

Very good service by Will Parsons.

Service

Jason was fantastic he has a good understanding of people. He knows I don't like to mess about he gets it done with ease and expertise

Service

Greeted by friendly and courteous staff in a Covid- Safe environment. On collection I was greeted by a helpful and very friendly Yasmin Green who explained what work had been done to the car. The problems had been dealt with in a highly efficient way

Service

everything done as promised

Service

I have used the Wolverhampton site several times and have always received good service .

Service

No complaints

Service

I always receive helpful answers to my enquiries.

Service

Every time I need to use your service it's never let me down ????

Service

Carried out quickly and effectively

Service

I was completely satisfied with the service I was given especially that what was provided by Will the service manager. He kept me informed with daily updates and progress reports which reassured me that my car was in good hands.

Service

Very short waiting time, drop off and pick up was a breeze...no fuss

Service

Resolved the problem with the new car i brought

Service

A limited service option was given to me, no weekend servicing and no courtesy car. As I work, I had to book a day's holiday and get my daughter to take me to the service centre. Aimee Round looked after me otherwise the rating would have been 1 star

Service

Vehicle ready for collection at time advised, all work completed in efficient manner.

Service

Very good service

Service

The Rybrook staff were extremely helpful

Service

Yasmin the service advisor was friendly, efficient and well organised. She contacted me for updates on the car when it was ready and followed up post service. She even tried to get me a coffee when I collected my car in the evening.

Service

Very satisfied they couldn't do enough for me.Reception staff very polite and proffesional.

Service

All of my complaints were dealt with efficiently and with a personal touch. Highly recommend Vicky, she's is so lovely an made me feel very comfortable during my experience at rybrook Wolverhampton

Service

Theres never any drama and they are always professional

Service

First rate service!

Service

Amazing service, quick and efficient. All my issues were resolved on the day with professionalism. Thank you to the whole service team

Service

Tom Hawthorne provided us with an excellent service. He was very professional and he had good knowledge of the processes. We found Tom to be very courteous. He was very particular about infection control and hand hygiene throughout our visit.

Sales

Very straight forward and welcoming with out being pushy

Sales

All staff were friendly and professional, felt comfortable from the second I stepped into the building. I was talked through every stage in a way that I understood.

Sales

The professionalism and salesmanship of Thomas Hawthorne is second to none , at Ryebrook's Wolverhampton .He is the sole reason for our custom with the showroom . We as a family have purchased two cars for our household .

Sales

provided us with good guide and support

Sales

Very satisfied. Purchase and delivery went smoothly.

Sales

Great service by Christian short at Wolves BMW

Sales

Great help revived with my purchase

Sales

Christian was fab very professional and incredibly helpful

Sales

Fantastic service! Tom was very helpful and always there to answer any questions during the process.

Sales

Good open communication

Sales

Again they looked after me very well and better than other garages I have been to, Rybrook are my best experience of customer care

Sales

Exceptional experience and service

Sales

Jake Fielding was always very helpful .

Sales

From understanding why we wanted a new vehicle (due to a new family addition) to working within our budget and helping via video calls during difficult times due to covid, the process was seamless and easy to understand.

Sales

Jake was knowledgeable and easy to talk to and was able to explain everything easily to me without being a pushy salesman (a real skill!) He called when he said he would and did what he said he would do, sounds simple but not always the case!

Sales

Very positive feedback, everything was ready and I appreciated how quickly I was able to pick up my new vehicle

Sales

Everything was quick, smooth, and done to a high standard

Sales

No issues and easy transaction

Sales

Super attentive staff - a smooth process overall

Sales

Excellent service

Sales

Superb service from Sam

Sales

Consistently high standard of customer service, keeping me informed throughout the process.

Sales

COVID restrictions followed correct making me feel safe and secure. Christian Short was helpful knowledgable attentetive and not in any way pushy

Sales

the sales team were brilliant, very friendly and helpful

Sales

Lauren was very helpful and continues to be now.

Sales

Been to Rybrook Wolverhampton a few times and always get good service from Tom

Sales

very good service kept us informed all the time

Sales

Excellent. All went smooth from start to completion

Sales

Tom and Matt were excellent, easy to deal with from start to finish. I have dealt with Matt previously and I can be demanding and awkward, the guys made sure they met my demands and got my custom back, I actually can't find anything to moan about at

Sales

The sales person (Sam Hole) was one of the best sales persons that I have ever dealt with over the years.

Sales

Attention to detail and informed knowledgeable staff

Sales

Everything was simple and straight forward and relatively easy to understand.

Sales

Sales was very good especially considering Covid rules

Sales

Sam and Matt have been brilliant and they've sorted every query. The continued support from Sam has exceeded all expectations.

Sales

I was very pleased as I was able to choose the date of collecting my car which meant I was able to have the new reg.

Sales

BMW have provided our last three cars and we cannot fault the customer service

Sales

Very satisfied thank you

Sales

Through the whole process Jake Fielding was excellent keeping me updated of progress answering all my questions etc. Pick up was very smooth and easy, an enjoyable experience from start to finish!

Sales

I would definitely recommend BMW and I have done to a lot of people and confirmed the person to speak to is jake, I had a good experience and cannot thank him enough for everything he has helped me with

Sales

No problem parking and sales service.

Sales

From start to finish we felt at ease.. No pressure selling or being rushed into a decision. We were explained everything from start to finish. Complete satisfaction..

Sales

Fantastic customer service during a very difficult period for all. Tom Hawthorne was excellent. Very happy with the experience.

Sales

was made to feel very safe and had excellent service

Sales

Treated as a valued customer. Christian kept me updated and ensured everything went smoothly. The handover process was very smooth. The car was sitting in the showroom and I had the great experience of driving it out of the showroom, so memorable.

Sales

Extremely satisfied the whole experience was quick painless professional and what can I say about the car wow everything I exspected and more.

Sales

Nothing was too much trouble and everything was made easy for me with good technical and consumer advice given

Sales

Always receive friendly service at Rybrook Wolverhampton. The staff are very friendly. Tom always provides competitive deals coupled with professional advice.