Loading...

ABOUT Rybrook WOLVERHAMPTON BMW.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Jason Bailey

BMW Used Car Business Manager

Matt Haslam

BMW New Car Sales Manager

David Yeomans

BMW Aftersales Manager

Sarah Fereday

BMW HR Manager

Steve Riggs

BMW Used Car Sales Executive

Jason Westbury

BMW Used Car Sales Executive

Phil Howell

BMW Used Car Sales Executive

Kyle Smith

BMW Used Car Sales Executive

Dinesh Rai

BMW Used Car Sales Executive

Tom Hawthorne

BMW New Car Sales Executive

Steve Turner

BMW New Car Sales Executive

Christian Short

BMW New Car Sales Executive

Jake Fielding

BMW New Car Business Manager

Kelly Price

BMW Service Advisor

Yasmin Green

BMW Service Advisor

Andrew Stockley

BMW Workshop Controller

Louise Morris

BMW Service Administrator

Mark Hales

BMW Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service was carried out in the timescale quoted and my car was returned in an immaculate condition

Service

As discussed every detail was completed the car also ready on time and handed over professionly

Service

The video I received showing the under body of the car is helpful, as it shows what they say the issues are. Also the courtesy call the next day to see if I had any problems with the car is much appreciated.

Service

All faults diagnosed and rectified fully, particularly the Spotify app abs software updates

Service

Good friendly service

Service

The service carried out was professional and courteous, which is what I expect from BMW.

Service

Completely satisfied and no problems when picking up car

Service

Extremely professional

Service

Straight forward drop off system when entering the reception area

Service

Happy with the service and attention given.

Service

Good effective service

Service

Overall informed me all the way with any issues

Service

Yasmine was especially helpful and recognized my concerns and got the issues with my vehicle sorted promptly and professionally. She also went out of her way to call me to check everything was to my satisfaction which I thought was really positive.

Service

Job done well. From leaving the car to collecting it everything no problems

Service

The whole process from booking in to collection was very good, plenty of information was sent by text during the service process.

Service

Kept up to date with what was going on with my car

Service

The customer service person dealing with my vehicle went over and above to get my service done within my service package.

Service

Very helpful professional and patient with my lack of technical knowledge

Service

great service from start to finish

Service

Everything I needed and more

Service

All good people .. sales executives and customer services

Service

Jason w was very helpful and explained everything

Service

Vehicle feels smoother.

Service

No problems

Service

Excellent customer service and support at all the time my vehicle was with them and kept me informed as well.

Service

Everything seemed fine.

Service

Kelly and Dave are always super helped. My warranty repair was sorted with no delays or issues. The service is always A* here. Thanks

Service

I knew that BMW . is very trustworthy and very reliable

Service

As always, very impressed with the service I experienced. The staff were knowlegable and helpful to my additional needs.

Service

Completely satisfied with the experience

Service

Very efficient and always good to deal with

Service

All work carried out was brilliant

Service

Friendly service, completed on time at reasonable cost.

Service

Constant updates while car is being fixed

Service

Very friendly sales people that are interested in you and not just trying to sell you something

Service

The customer service was excellent

Service

Everything easy

Service

Great bunch of people, really nice to deal with. Yasmin Green was also very helpful

Service

Louise was very polite & helpful. Her costumer service was great.

Service

As always staff were very efficient excellent communication overall very happy

Service

Great service

Service

Kept advised at all times

Service

They keep you updated

Service

FRIENDLY,EASY TO DEAL WITH AND ALL WORK COMPLETED UNDER WARRANTY

Service

Very satisfied with the service. Yasmin has been very supportive and understanding of my needs.

Service

Clean, comfortable and safe feeling place and friendly staff

Service

I was kept informed of every step of my repair and my car was cleaned before collection

Service

Easy to book a convenient time, quick drop off, informed throughout day

Service

Very good customer service.

Service

Excellent service all round!

Service

The advisor did everything right and made me feel special

Service

Provides good service overall.

Service

Excellent service.

Service

Did everything they was supposed to do

Service

Went like clockwork.

Service

First class service

Service

Service was swift and very friendly, staff were helpful and car was looked after meticulously

Service

Always a pleasure to deal with and their communication is fantastic. Allowed me to get my car serviced quickly and efficiently which is important as I have a very busy diary.

Service

Very welcoming and professional.

Service

Good service

Service

The work was carried out in a timely manner

Service

My experience at BMW Rybrook Wolverhampton was excellent! Very pleasure how there staff have help me.

Service

Great service made it easy from booking to completion

Service

Perfection

Service

Very good service

Service

The work was carried out on time and to an excellent level.

Service

Made things easy

Service

Fantastic service

Service

happy with the sevice

Service

Only slight issue was I had to wait for the part to be ordered - it wasn't in stock but otherwise perfect!

Service

Very professional.

Service

You never stop striving to be better

Service

Staff communication first class

Service

Very professional staff.

Service

used this centre for the past 3years for my three M cars and they have been great. on the rarest of occasions when there have been issue they have always been addressed and sorted efficiently and satisfactory. To me that's a sign of a good business

Service

Very quick and easy, all Covid safe. Contacted to discuss the issues. Video sent which was helpful.

Service

Happy with work carried out

Service

Good communication between client and company.

Service

Completed earlier than required

Service

Friendly staff and job was done on the same day along with car being washed and valeted

Service

I came away very impressed with the way I was looked after although Covid restrictions were in force.

Service

Always polite and courteous staff

Service

Service department rang twice with updates on the progress being made & to confirm collection time.

Service

Sam Hole and Chat went above and beyond to ensure the customer experience was not only swift, but memorable as it tied in with Birthday gifts as well. Chat also presented us with a bouquet of flowers to mark the occasion. Always a genial approach.

Sales

Such an exciting experience. I also had to take our 2 year old with due to an issue with childcare. Everything was done so he was made to feel comfortable- happy toddler - happy mummy! Nothing was rushed but just perfect.

Sales

Rybrook Wolverhampton were excellent from placing my order to delivery. They keep me updated throughout the process. Deadlines were kept and I took delivery as scheduled with the absolute no fuss.

Sales

Tom Hawthorn my salesman could not do enough for me extremely helpful

Sales

tom our adviser could not have been more helpfull

Sales

am Hole who looked after me from start to finish was simply amazing, taking time to build a relationship with me - nothing was too much trouble for him, and it was a pleasure to be dealing with Sam, and he is a credit and an asset to the BMW brand.

Sales

regular updates were given.

Sales

Always good communication from sales person, always returned calls and emails when asked.

Sales

Excellent service given by sales guy Tom, i was kept in the loop at all times with a very professional and polite manner. Nothing was ever too much trouble no matter how many questions i asked.

Sales

Sam and Matt are a pleasure todo business with

Sales

The experience was very good. I was kept up to date throughout the process. Very professional service and I would definitely recommend.

Sales

Excellent service from Tom Hawthorne and his colleagues.

Sales

Sales advisor was knowledgeable, professional and personable and also kept me informed throughout the process.

Sales

Brilliant sales rep

Sales

Kept up to date every step of the way very very happy

Sales

I understood every thing and was very happy with the deal.

Sales

Really appreciated the excellent service provided by Rybrook Limited, Wolverhampton.

Sales

Very polite, approachable and not too pushy.

Sales

Spot on again. Christian helped explain all optional extras and costs. Was kept upto date with the progress and delivery of my car and on the day was in and out in no time. Very happy with the service and I will be back again when my term is over

Sales

Was dealt with quickly in arrival and got the deal we wanted

Sales

Again Sam Hole excelled, I wasn't expecting a new car reveal in the main hand over bay!! My car was under the cover with some great lighting, I felt like id just spent £200,000 "THAT'S HOW SPECIAL" Sam Hole made me & my family feel

Sales

Professionalism and not pushy.

Sales

Very efficient.

Sales

Excellent service

Sales

Helpful team

Sales

Easy and quick. View day booked, car viewed, test drive, purchase, handover next week.

Sales

It was fast easy and they found me the perfect car for me

Sales

My sales advisor went through all my options and fully explained the cars shown to me. Nothing seemed to much trouble for him and I was not rushed into making my decision. I enjoyed my experience and was made to feel special.

Sales

I was dealt with promptly and professionally and with great courtesy by all staff at the dealership. The sales exec was excellent and my new car was presented to a very high standard.

Sales

Faultless everything was all in place ready to take delivery

Sales

Approachable and professional

Sales

Very friendly and attentive

Sales

Everything went to plan and salesperson did handover very well

Sales

Sam was brilliant from start to finish and kept me in the loop without me chasing.

Sales

Very satisfied with everything.

Sales

Totally professional even during pandemic

Sales

Christian short was exceptional. I've purchased my last two cars from him and he always provides honest service. He is a credit to Rybrook BMW and really goes above and beyond to assist wherever he can. He's calm and very patient. Top salesman!

Sales

Brilliant service from Matt and Christian they went above and beyond from start to finish. Helped me pick the model and were extremely knowledgeable about the new car even though it hadn't been launched yet, showed me pictures and colour samples.

Sales

Perfect service from start to finish.

Sales

Easy and efficient service from matt Haslam and jake fielding helping us get the car we were looking for, helpful and responsive with all emails, very happy and love our new car!

Sales

The preparation of the car was really good.