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Staff are always helpful
I had to wait 25 minutes before the car was returned to me. No other customers were being served in this time. I asked the receptionist what was happening she told me the advisor was just getting a price for me!! (Ridiculous and untrue!) There is ...
Rybrook always go the extra mile and the service team there go the extra mile to ensure you are satisfied
All the staff from reception to service and workshop were friendly and helpful, they put me at ease.
Was quoted a service pack price for my car since this was the 1st service and once i had the work done was given a higher price than quoted over the phone.
Just a bit painful having to keep speaking to the desk to see when I could get my car
Quick turn around and excellent communication.
We had issues changing our winter tyres
great to know that you are performing MOTs. And of course the service is to a high professional standard.. as always......
First class, I recently had a loan car while my car was being sorted, it was a BMW series 2 convertable fantastic car my Partner Beata thourght it was great. She is now thinking of buying a car from you.
I expect more from a luxury car brand
dealt with promptly, courtesy car sorted, car repaired in 24 hours
Good service and courteous staff
The staff where friendly, professional and kept me informed during the service.
Promised a call back from service but never received. It actually took a call from Steve in sales to instigate the service call. I have a serious issue with the fuel filling mechanism (330e) and had to wait for two and a half weeks for a call.
Like to know why it takes all day to complete a tyre change, surely a garage the size of Rybrook would stock a few tyres,
Had to wait longer than expected for my car
Nothing was any trouble
car was not washed when they it was
Linda Bradley who dealt with my problem was very helpful and efficient
Yasmin on the service desk was very professional, welcoming and knowledgeable on BMW.A credit to the BMW team.
very good customer care. options to drop us at the place of work in a taxi and then pick up from the place of work by taxi was very helpful
On one occasion I had mistakenly not booked a Fast Lane Service and I was in a hurry but they managed to get me turned around really quickly.
All requested work not completed
Very satisfied quickly booked in , phone call to let me know what would be happening. Estimated time was about right
My car had a £40 valet before I dropped it off. Upon collection, advisor told me they had cleaned the car. It was actually worse when I left it. Rattling can be heard under the car since picking up.
Customer service was excellent
Did everything we requested and then went the extra mile
Please refer to my first answer. I believe the young man who dealt with me is called Graham.
Terrible first impression. Transporter parked in the entrance on arrival making it very difficult to access the car park, then no parking spaces, had to park my car in the roadway, then a 15 minute wait before I was served.
Great service from the service department
Friendly professional flexible service which satisfied all my reqirements
Very friendly and professional service staff. All queries dealt with immediately and corrected, call back given before pick up time agreed. Happy customer.
Service costs are high enough but being advised to have more work done than my cars mileage suggests it really needed made the experience feel like an opportunity for the service team to try to make as much out of me as possible!
Very good. Only thing is had to go back again because they didnt have the part. A little inconvenient. Tyre replaced which was a bit more than local garage for exact same tyre. But the ongoing relationship is excellent.
Always exceptional service, friendly and honest.
Had recently had my car serviced there and I'm really impressed with the pick up and deliery service
mix-up with telephone callscar valet looked like it had been done by boy scouts
The service department was very accommodating of my situation. However, my car was not cleaned despite being told it would be.
Again - great communication, staff very polite and helpful
Problem was rectified in a timely fashion with communication throughout
Availability of parts and time taken to complete all work
Great service and personal attention.
All aspects excellent.
They did exactly what they said they would in a timely and professional manner.
As above sprouts great experience
All issues were dealt with, and parts obtaned next day.
Again, waiting time for an mot excessive.
Very well looked after and kept informed throughout
Had a couple of faults develop on the car and were quickly diagnosed and fixed.
The staff took the time to listen and then took care of the car without drama.
Pleasant friendly staff
Everything done in a nice friendly manor
hassle free and friendly
I have been a faithful customer for many years at this centre and I can honestly say the service experience at Rybrook Wolverhampton is second to none! Kelly Price & Lydia Seabridge were superb and its always nice to see my salesman Tom while there!
Extremely satisfied always welcoming and happy to assist
I would've given the full 5 stars but i had a 4 week delay on my vehicle. With it being a Motability Vehicle I was affected by this.
Because I was very satisfied!
I was dealt with in a very friendly & professional manor
Outstanding service. The salesman, Jake and the business manager, John were very helpful and eager to make sure we were entirely happy with our purchase. Also on handover everyone, including the technician Sam couldnt do enough for us.
Absolutely first class service. The help during purchase and then the commitment and after sales support from Christian Short at Rybrooks was outstanding and better than Ive ever experienced anywhere ... period!
Matt Haslam was very good both purchase and delivery.
Christian was very natural, had excellent product knowledge, and not pushy but professional. The Sales Manager understood my needs and both made the whole process easy and straightforward - I will certainly return when i am looking for my next car
Salesperson was top notch, very knowledgeable about the cars.
Elizabeth kept in touch through the whole process and made all the paperwork easy. Sam spent time with us showing us every detail about the car when we picked it up. It was beautifully clean.
Great team at Wolverhampton; friendly and knowledgeable
Cannot fault the centre
The only slight issue was the cleanliness as above
Very from the moment I walked in I was treated like a VIP from the offer of drinks to the customer service on offer,everyone I encountered was a joy to be around.
Would have been excellent but slight delay on car bieng delivered. However did arrive in time before i went on hols.
Matt and John were great to deal with and knew their stuff!
I'm not always the easiest person to deal with, and can be quite pushy, Matt Haslam, dealt with me very well and I can't fault the service he provided.
Friendly and helpful service.
From our initial conversation Jake was helpful and knowledgable about the vehicles and kept us fully informed regarding our order during the build and shipping processes.
Team are excellent snd professional but friendly and above all patient. They made efforts to secure good package for me
All I can really say is that the service from Tom Hawthorne was first class
Amazing vehicle and so so pleased
Nothing was to much trouble for Jake , sometime we asked the same questionbut he explained it all again ,he did not rush us he gave us time to think and talk just great
Very pleasant experience
Courteous, free from hassle and friendly. Product Genius is a great concept.
We needed a quick turnaround time for which they were able to work to.
Very satisfied with sale and service.The proffesional approach and support given by Steve turner and John elston was brilliant
Brilliant service from John an Matt, couldnt have asked for any more from the two of them. Thank you John an Matt.
Alll staff were professional and courteous
Would highly recommend the team to anyone looking to buy a new BMW.
Both the salesman and business manager were extremely helpful, very patient and showed interest in not just wanting the business but a long term relationship.
Lovely transaction always kept informed not many people like Elizabeth
Matt was the best
The transaction was handled very professionally from the outset .The salesman was very knowledgeable in terms of his presentation and was able to answer any question in respect of the particular vehicle I was interested in purchasing.
Matt treated us as special
Good people, who knew their stuff and the product and keen on ensuring I had all The information needed to make an informed decision, without the pressure - you get from some other car dealers.
See question No: 1
No problems at all
No problems at all.What they promised was delivered.
Excellent delivery and care for new car. Very strong experience
Matt Haslam at Rybrook was exceptional - very good communication and knowledge about the vehicle we bought
All as the question - v good
Could not fault service recieved
Car was presented well(indoors) and the Genius went through a great hand over.
Salesman was excellent and the BMW Centre was a great place to be.
Best BMW dealer we have visited