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Again although the new manager has only recently moved there the positive changes he has made are already noticeable
No hidden costs only necessary work required.
Excellent reception staff completely made me feel welcome. Staff at this branch are so friendly and pleasant unlike your Birmingham branch. I will always continue to be a customer at Wolverhampton!
I returned my car to be inspected following a failure of a part fitted by Rybrook. I was told over the phone I could wait for my car as it would only take 1 hour.I actually waited 3 hours. I was not reliably informed of progress and just placated.
I took the vehicle in for a run flat tyre change following a puncture. I had taken out aTyre Insurance policy but initially there was a problem with the claim as I had been sold the wrong policy. This was sorted by the staff and the tyre replaced
Made me feel very welcoming!
Very pleasant and helpful staff, fitted me in at very short notice.
it took longer than i was told as it was satrted later than i was told which was annoying as i had asked the day before to bring the car in later and was told no as there was a strict schedule
As always the work taken out on my vehicle was exceptional.
Repairs were carried out as expected with no further issues and on time
Vehicle condition report was not given on previous service - one tyre close to legal limit was not highlighted
It is true to say that both the Service Receptionist and the Service Manager did their best to resolve the problematic issue raised by my MOT.
As above Conflicking information given twice
Because when I visit the dealership it is always a pleasant experience.
The staff were very experienced
Well looked after all on time including car cleaning.
I enjoyed the thought of you trying to fit 4.9 into the grid :)Very good service.
Was told brackets had been fixed in a cracking door sills, when it was pretty obvious a lubricant was applied
The only reason I have given you four stars is because of the great customer service I received from the service manager Lydia. If it wasn't for her help I would have award one star.
Service is good, could be improvements with feedback when customer has bought in vehicle for a checkup.
Initially, courteous and efficient service from Philip Howell. However, a subsequent misunderstanding/failure of communication with a different member of staff led to our vehicle not being returned by the required date. Problem eventually solved.
Swift service check-in and courtesy car readily available. Phil called to advise that my vehicle was ready well within the time frame given.
I received a level of service that my german friends would have rated as good.
Very courteous and efficient. A pleasure to deal with.
At all times I was kept updated of all the developments regarding my vehicle and the staff were prepared to work around a personal timetable I was committed to.
Very well organised
Benhams Wolverhampton has offered poor service since i bought the car in 11/06/2017, such as incorrect advice, refused to carry out the brake fluid change service before the 5 year service plan ran out, carried out at Knights Stafford free of charge
Benham BMW had a terrible reputation, I am glad Rybrook have taken over this dealership
Dropped it off went shopping came back offered a coffee and everything was done the car ready and valet done all on time
As above and the hire car was very dirty.
AS stated above, i felt a bit down, and charged a lot money for a routine job.
Efficient & reliable
Staff were great and friendly
Courteous, friendly staff and everything about my recent experience came up to my expectations.
We had arranged for a loan car, but when we arrived the car was not available. We were told that a car would arrive in around 90 minutes. We decided to opt for a taxi back to our home address, and a taxi back the following morning to collect the car.
They didn't investigate a steaming up problem. So when I went back they said see how it goes. The car was not cleaned as requested.
When I went to collect my vehicle it was not ready, despite being told that it was. I had to return the following day.
as above and on arrival to collect my car was told it was being valeted , clearly this was not the case, the roof was dirty and inside of the car was too.
My car went in 26th for MOT and replacement rear pads. Whilst in they were asked to look at the 4 alloys wheels I had replaced under warranty April last year. Now it's the 13th June and after chasing it up SEVERAL times I still have no answer.
The car was looked after by Benham BMW Wolverhampton!Investigations completed and issue resolved in a timely manner.
Had issue with body repair recently carried out. Was told I would have to pay to fix the problem. Most staff unable and unwilling to help. Promised return calls never happened. Issue only resolved with Linda's help.
Easy booking system, accommodated my needs. Friendly staff, service carried out as required.
You can not get in touch
Seemed completed adequately if expensive
I had to wait longer than planned for my car to be ready. Spent time wandering around the showroom and drinking coffee which was disappointing.
Purchased the car from Benhams with a 3 year service pack. Received a call telling me that there was no service pack. They had to check with the sales guy who confirmed there was. System still not updated to show the service pack.
No problems and were able to change my pick up date at the last minute due to the birth of my granddaughter
Bought the best product
Tom who looked after me was very good, he really went that extra mile to ensure I was happy and had everything i wanted
Tom Hawthorne. This is my second purchase from BMW Benham/Rybrook in Wolves. The first car felt like a sales transaction. This time round, it felt like a personal service. Kudos to Tom; he was thorough and followed through with everything. Top man
Great service and problem resolution re faulty 7 series.
Everyone was very friendly, helpful and welcoming.
Matt haslam was brilliant from the word go..from ordering to delivery.,he always kept in touch and answered any questions i had and the whole process went smoothly.
Nice showroom, complimentary drink and fun unveiling of car!
Staff were exceptional on approach . Friendly and efficient. Showroom clean,functional and all needs caterd for.
As above, everything went to plan and regular updates helped also. My experiences with Benham (now Rybrook) had not always been good, this time they excelled.
Can't fault the service I received.
Matt Haslam understood exactly what I wanted and didn't try and sway me into looking at other products because he read exactly that I wasn't to be persuaded into something I didn't want. That is appreciated.
From time of ordering to collecting car quick professional service
Excellent all round service
Kept us informed with regular updates
Everything explained from start to finish
Has i have already said could'nt have had anymore polite peopleworking for me could'nt do enough for me
Tom Hawthorne was extremely helpful and ensure the whole experience was easy and pleasurable.
Everything went smoothly and on time. And explained in detail. The guy made us feel really welcome
The receptionist and Sales executive were friendly and informative about the product.
Made to feel welcome, and very polite staff
I was lucky enough to receive a fully professional, friendly and personable service by Tom Hawthorne. He was a credit to BMW, I never felt rushed when discussing a new deal and felt he had my best interests as his no 1 priority.
Matt Haslam from Benham BMW Wolverhampton kept me informed all the way from doing the deal right up to the point when I received my car. He gave great service and was a pleasure to deal with.
Miles and Matt at Bmw Benham wolverhampton were great to deal with