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Very smooth transition
I was in and out of the store within 25 mins and given all the details of my service and obtained a loan car also, to allow me to carry on with my normal day.
The servicing staff are super polite and knowledgeable the whole experience feels as high end as you'd hope for a BMW.
Work always completed on time and always fully satisfied.
service was a 10 bmw assist was a 10 but enterprise car rental was a 0 you can get manager to call me ?
Dealer failed to call me to advise service had been completed (the second time this dealer has failed in this regard)
Because I was completely satisfied......
Had a fault that wasn't easy to diagnose I was kept up to date by service at all times and also had courtesy car
Lydia on the service desk was very good and kept me informed and answered any questions. Even when the left wiper blade was removed/stolen whilst the care was in the car park it was replaced immediately before i left.
good communication and good job
you did what you said you would
Do what they say they are going to do within an agreed timescale.
Kelly offered me a discount for the service when I visited in July but still upheld the offer when I returned in December to book the car in which was good to see.
Service completed in agreed time and satisfactory
Again no issues & satisfied with the service.
Very efficient service and car cleaned to perfection
3 attempts to adjust a hand brake is perplexing to me for factory trained staff i would expect a back street garage to get it right the first time and definitely a second time
This is not a "criticism" but why does it take so long to perform a service.Im just a bit peeved that it took more time than I would wish.... The member of staff who dealt with me was superb in his dealings.He kept me informed at all times.
Excellent service from Alan Holmes as my service advisor.
All works were carried out to my satisfaction within the timescale they indicated.
Service was done quickly, but was quoted over the phone for a cheaper service, when entering the price had gone up.
I was charged £99 just to be told that the rear washer pump had failed. I was quoted £174 for a replacement pump on top of the initial charge which I refused.
small problem with rear offside rear window.may need futher check.passenger restraint light indicates fault since service.will check after holiday.
Given specific courtesycar arranged Tim H. Asked if I could havefor 24 hours which was agreed. Hwever car was required bk on same day therefore had to closedown a pharmacy. Loss of earnings and ruined reputation. No explaination on tyre wear on 1tyre
Issues raised and not investigated, car taken to another dealer. Felt that the garage was incapable/unwilling to resolve problems raised with them.
Had a voucher for an MOT which said was complimentary, however, when I asked the service rep he said there was a discount off the maximum price of it which I was not expecting. So reluctantly paid £35.00.
It took considerably longer than advertised, I was on the premises for 2.5 hours rather than 90 mins.
Quick, very efficient and welcoming
They did what was needed, no fuss, excellent service
They havent turned the service light off on my car, so i have got to go back.Not impressed
Staff very attentive and courteous
This is the 4th brand new BMW I have purchased from Tom and every time he has gone above and beyond to find me the perfect stock vehicle at the perfect price. What a guy!
I felt like a VIP throughout the whole experience. The service was impeccable.
Excellent treatment. And a curtesy car was made available to me while waiting for delivery
Efficient and friendly service with knowledgeable professional approach.
The car was handed over with no major issues.
I do really like the brand
Elizabeth Topp was superb, the whole of Rybrook Wolverhampton is wonderful, the help and support you get is second to none and they look after you.
Completely satisfied with the sales team. I have mentioned several times, no one dept speaks to another so there is no continuity of care. Joined up information from one to another is impressive to a customer!
For the reasons given in the above answers.
I thoroughly enjoyed the whole experience. The reveal was very special.
Very. Car was revealed nicely and lovely and clean. As i had stated i was going to get the car detailed Tom had the protective stickers on the sill covers left on so that it would keep them protected. A great touch.
Tom was brilliant and went through everything.
Everyone was helpful and friendly and I am confident we got the best deal possible
We are completely satisfied with our purchase
Would have had completely satisfied but due to telephone system sales person miss heard the reg number I had chosen so ended up with a different one than my choice.
From start to end the service has been outstanding.
Steve turner was very attentive and went the extra mile to find a stock vehicle which ticked most of the boxes on our list of required options