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ABOUT Rybrook WOLVERHAMPTON BMW.

Find out more about what we do and our team.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Prompt service. Friendly and welcoming staff.

Service

I was quoted on me price for the service on booking. Then upon arrival told a lot cheaper one from the keyfob. Then a phone call to state was higher as recommended by mechanic. Then a further call for more to be done. The price was now more the first

Service

The service I received was excellent I had a road test with a technician called Edd,WOW his knowledge.

Service

I took the car in for its final warranty check and MOT the car was there for several hours and when I went to collect it the MOT had been forgotten so I had to wait another half hour for it to be done Fortunately the warranty check had been completed

Service

The paying extra against £1000 excess isn’t great. I would like to be covered as I am on my own insurance. It makes me nervous, but I don’t want to pay more

Service

Staff was polite and helpful. They answered all my questions and gave me advices.

Service

see above

Service

Small job booked in at short notice was completed on time and entirely satisfied even though i was late delivering the car to the garage.

Service

There is only Alan that seems to know what he's on about. Everyone else over promising and under delivers

Service

Staff very friendly on arrival and ordered taxi for me. Only slight issue was the lack of communication during the day as to the progress and whether I would need to arrange a lift home.

Service

everything was carried out to the time requested

Service

Said they would wash the car and didn't

Service

See above.

Service

Car was serviced and MOT'd, but no explaining/advice given on non linear wear acrss surface of tyres, complementary valet only covered the outside, and car returned with service light (6k miles remaining) showing - no explaination.

Service

This was a follow-up repair from a previous problem. The response was quick and efficient and a courtesy car was provided.

Service

Having to pay other garage to put right after warranty work

Service

Because my problem with tyres was fixed within an hour.

Service

Dropping off the car was quick and easy. There was a delay in the collections and paying process.

Service

Service done in the time stated. Taxi home and back to collect car very much apreciated.

Service

I was told I could drop car early but no one there to accept the car.I was saved by a ni e young man from another department who took my keys and details

Service

From first speaking to the receptionist to receiving my car back, the experience was exemplary.

Service

Good

Service

As above

Service

I was very satisfied with the service although did feel like my knowledge was being tested- had an appt due to crackling of speakers and was told I wasn't connecting bluetooth properly- I know how to connect the phone to car.

Service

Not particular to this visit but on previous visits car has not been ready when requested.

Service

Very satisfied with their service. However, somewhat dissatisfied with BMW UK when the service team at Wolverhampton were waiting for BMW UK to respond to the problem with my car.

Service

VERY HAPPY INDEED

Service

Job completed promptly

Service

See above answer

Service

Professional staff and service

Service

See comments above.

Service

Really friendly

Service

Lengthy wait for a courtesy car & the charge applied to MOT testing was considerably more expensive then a recent test on another car I drive.

Service

Poor value for money, my vehicle needed two front tyres, I was quoted £289 each for a like for like basis. I have replaced my tyres elsewhere on a like for like basis for £191 each, quite a saving wouldn't you agree!!

Service

As above

Service

Good service.

Service

Work was all completed and to expected standard.

Service

no issues

Service

I had 2 recalls work completed so was happy with this. Previously I have had a bad experience with Benham BMW along with my members of my family.

Service

Your service dept are quite abrupt and not very proactive as the Oldbury Sytner service team. There seems to be old attitudes of Benham still lingering in the service dept. Hopefully under Rybrook this may change for the better.

Service

Car is always cleaned

Service

The service experience was good, the offer to wash the car was good but the extra time Involved caused me to decline the offer.

Service

Bmw group made it easy going and clear with everything I could have asked or enquired about.

Service

As above

Service

No hassle picked car up and delivered it back in record time

Service

See above comments..I pointed all of the above out when I collected my vehicle and was offered nothing. It was only when I put my thoughts into an email did the garage offer me a full valet free of charge

Service

Always been good service

Service

The car was not valeted at all and when this was pointed out the valeting was done in a hurry and not very well. I was also not advised regarding the expiry of my MOT on the day despite discussing it.

Service

Great job and service

Service

The car was alos valeted which helped me considerably. See above answer.

Service

No reason

Service

Great service ... washed and cleaned my vehicle to Kelly the service representative was warm friendly and welcoming explained everything I needed to know very helpful she was.

Service

It was a fast, efficient and courteous service.

Service

No hidden costs only necessary work required.

Service

Again although the new manager has only recently moved there the positive changes he has made are already noticeable

Service

Very pleasant and helpful staff, fitted me in at very short notice.

Service

I took the vehicle in for a run flat tyre change following a puncture. I had taken out aTyre Insurance policy but initially there was a problem with the claim as I had been sold the wrong policy. This was sorted by the staff and the tyre replaced

Service

Made me feel very welcoming!

Service

I returned my car to be inspected following a failure of a part fitted by Rybrook. I was told over the phone I could wait for my car as it would only take 1 hour.I actually waited 3 hours. I was not reliably informed of progress and just placated.

Service

Excellent reception staff completely made me feel welcome. Staff at this branch are so friendly and pleasant unlike your Birmingham branch. I will always continue to be a customer at Wolverhampton!

Service

it took longer than i was told as it was satrted later than i was told which was annoying as i had asked the day before to bring the car in later and was told no as there was a strict schedule

Service

As always the work taken out on my vehicle was exceptional.

Service

Happy

Service

Repairs were carried out as expected with no further issues and on time

Service

Vehicle condition report was not given on previous service - one tyre close to legal limit was not highlighted

Service

It is true to say that both the Service Receptionist and the Service Manager did their best to resolve the problematic issue raised by my MOT.

Service

Kept up to date with the progress of the car during manafacture, paperwork was explained throughly and the purchase was quite straightforward.

Sales

The deal and delivery of the car happened fairly smoothly although I did feel the pre delivery inspection of the car and its preparation prior to collection was a little rushed also I did wonder why I had to ask for the obligatory half a tank of fuel

Sales

Ditto above with the added comment that the sales staff explained all the various options fully and technical questions fully and in plain language.

Sales

The whole process was very quick, I was kept in the loop and got my new car promptly.

Sales

Tom bent over backwards for us to get the right car and within the desired time frame. Excellent sales person

Sales

The canter staff was very attentive and I was offered hot beverages

Sales

The whole process from finding a suitable car to arranging finance and collection was very good. Have to credit both Jon Perry and Jake Fielding for their friendliness, help and professionalism. Was pleasure to deal with them.

Sales

Ben Mewis was very efficient and welcoming

Sales

Ben Mewis is professional and knowledgeable making the purchase experience pain free. He is an asset to the company.

Sales

Very professional thought out t all.

Sales

Service was excellent, Matt Haslam was just great

Sales

They are still helping me even with after purchasing the car.

Sales

Salesman Matt handled everything extremely well.

Sales

The experience was fine and fairly easy

Sales

Tom Hawthorne's service was second to non, phenominal service one may say! Very passionate and knowledgable about the brand and managed to get me an absolutely outstanding deal on a stock vehicle.

Sales

Very professional.

Sales

steve turner and Jonathan were very helpful

Sales

Everything was on time and what we expected plus more.

Sales

There was a delay due to a problem installing the sat nav. This wasn't resolved but the centre offered a full tank of petrol in compensation for the inconvenience which I was happy to accept.

Sales

No issues arose

Sales

polite and efficient sales team

Sales

Great people at rybrook Wolverhampton. Matt Haslam was great help while i bought my first BMW. He responded to my emails very prompt! And made buying a car very easy.

Sales

Totally satisfied

Sales

I was carefully and sensitively guided through the whole process of purchasing my new car.

Sales

Salesman(Tom) was very knowledgeable and kept us informed every step of the way. The way he handled the sale and the handover was second to none. Overall an excellent experience.

Sales

Purchase and delivery of my new car was undertaken and completed andsatisfied my expectations.

Sales

As above. Right from walking through the door to driving away with my new car was a very positive experience

Sales

Again excellent customer service and always very welcoming.

Sales

Extremely good customer service provided by the sales executive throughout the purchase process.

Sales

Matt Haslam and Andy Gibbs were a pleasure to do business with.

Sales

Picking up the car was very good as I was made to feel special and it was a lovely feeling revealing the car myself from the protective cover

Sales

Kept informed of delivery, well prepared vehicle and excellent explanation of vehicle features and accessories

Sales

Very good experience all round

Sales

Ben Mewis was very helpful at the Wolverhampton branch

Sales

No problems and were able to change my pick up date at the last minute due to the birth of my granddaughter

Sales

Bought the best product

Sales

Tom who looked after me was very good, he really went that extra mile to ensure I was happy and had everything i wanted

Sales

Tom Hawthorne. This is my second purchase from BMW Benham/Rybrook in Wolves. The first car felt like a sales transaction. This time round, it felt like a personal service. Kudos to Tom; he was thorough and followed through with everything. Top man

Sales

Great service and problem resolution re faulty 7 series.

Sales

Everyone was very friendly, helpful and welcoming.