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ABOUT Rybrook WOLVERHAMPTON BMW.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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CURRENT VACANCIES

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Shahab Uddin

Head of BMW Sales

Andy Gibbs

BMW New Car Sales Manager

Dominic Anson

BMW Used Car Sales Executive

Jason Westbury

BMW Used Car Sales Executive

Jason Bailey

BMW Used Car Business Manager

Joanne Newey

BMW Showroom Host

Linda Bradley

BMW Bodyshop Co-ordinator

Kelly Price

BMW Service Advisor

Paul Noyce

BMW Used Car Sales Manager

Verrinder Kumar

BMW Parts Advisor

Rhiannon Bradley

Receptionist

Jayne Priest

BMW Receptionist

Andrew Stockley

BMW Workshop Controller

Louise Morris

BMW Service Administrator

Matt Haslam

BMW New Car Sales Executive

Jake Fielding

BMW New Car Sales Executive

Richard Davies

BMW Enquiry Manager

Sarah Fereday

BMW HR Manager

Sarah Bassett

BMW Local Business Development Manager

Charlotte Rees

BMW Accounts Assistant

Tom Hawthorne

BMW New Car Sales Executive

Mark Hales

BMW Parts Advisor

Steve Riggs

BMW Used Car Sales Executive

Lydia Seabridge

BMW Service Reception Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

great service

Service

Very good. Only thing is had to go back again because they didn’t have the part. A little inconvenient. Tyre replaced which was a bit more than local garage for exact same tyre. But the ongoing relationship is excellent.

Service

Did everything we requested and then ‘went the extra mile’

Service

Hassle free

Service

Service costs are high enough but being advised to have more work done than my cars mileage suggests it really needed made the experience feel like an opportunity for the service team to try to make as much out of me as possible!

Service

mix-up with telephone callscar valet looked like it had been done by boy scouts

Service

Friendly professional flexible service which satisfied all my reqirements

Service

Had recently had my car serviced there and I'm really impressed with the pick up and deliery service

Service

Always exceptional service, friendly and honest.

Service

Terrible first impression. Transporter parked in the entrance on arrival making it very difficult to access the car park, then no parking spaces, had to park my car in the roadway, then a 15 minute wait before I was served.

Service

Very friendly and professional service staff. All queries dealt with immediately and corrected, call back given before pick up time agreed. Happy customer.

Service

The service department was very accommodating of my situation. However, my car was not cleaned despite being told it would be.

Service

Great service from the service department

Service

Please refer to my first answer. I believe the young man who dealt with me is called Graham.

Service

Again - great communication, staff very polite and helpful

Service

Problem was rectified in a timely fashion with communication throughout

Service

Availability of parts and time taken to complete all work

Service

COMMUNICATION EXCELLENT

Service

Great service and personal attention.

Service

Good service

Service

All aspects excellent.

Service

They did exactly what they said they would in a timely and professional manner.

Service

All issues were dealt with, and parts obtaned next day.

Service

As above sprouts great experience

Service

Had a couple of faults develop on the car and were quickly diagnosed and fixed.

Service

The staff took the time to listen and then took care of the car without drama.

Service

Very well looked after and kept informed throughout

Service

Again, waiting time for an mot excessive.

Service

Everything done in a nice friendly manor

Service

Pleasant friendly staff

Service

hassle free and friendly

Service

As above.

Service

I have been a faithful customer for many years at this centre and I can honestly say the service experience at Rybrook Wolverhampton is second to none! Kelly Price & Lydia Seabridge were superb and its always nice to see my salesman Tom while there!

Service

Thoroughly professional.

Service

Terrible

Service

I would like to have been told that my sat as memory would be wiped very inconvenient

Service

they did what they said they would do

Service

The issue was dealt with professionally and efficiently! However, they nearly missed a crucial piece of information! If it wasn’t for Lydia Seabridge’s attention to detail the issue would never have been resolved!

Service

All agreed items completed at pre-agreed prices and good communication achieved.

Service

Cars been back in 2/3 times as they changed one caliper at a time. Would have preferred it if they change both calipers/bads/discs all in one go and I wouldn't have had the inconvenience of taking back and forth.

Service

The staff are very polite, friendly and helpful

Service

The problem was covered under warranty at no cost

Service

Loan car was dirty and no fuel at all, when I mentioned this to the service advisor on my return to dealership he dismissed it and gave me some lame excuse and no offer of a refund of fuel, I wasn't happy with his attitude.

Service

Always helpful

Service

Fitted me in at short notice and made me feel welcome

Service

Liked how they cleaned my car

Service

Very efficient customer and technical service.Appointment time to suit a busy life, MOT carried out at 4pm! Excellent.Competitively priced too.

Service

Made to feel welcome and valued.

Service

Very efficient.

Service

Again everything we spoke about was done to a high standard

Service

Great staff

Service

Very smooth transition

Service

The servicing staff are super polite and knowledgeable the whole experience feels as high end as you'd hope for a BMW.

Service

As above

Service

I was in and out of the store within 25 mins and given all the details of my service and obtained a loan car also, to allow me to carry on with my normal day.

Service

service was a 10 bmw assist was a 10 but enterprise car rental was a 0 you can get manager to call me ?

Service

Work always completed on time and always fully satisfied.

Service

Because I was completely satisfied......

Service

Dealer failed to call me to advise service had been completed (the second time this dealer has failed in this regard)

Service

Had a fault that wasn't easy to diagnose I was kept up to date by service at all times and also had courtesy car

Service

Lydia on the service desk was very good and kept me informed and answered any questions. Even when the left wiper blade was removed/stolen whilst the care was in the car park it was replaced immediately before i left.

Service

good communication and good job

Service

you did what you said you would

Service

Do what they say they are going to do within an agreed timescale.

Service

Kelly offered me a discount for the service when I visited in July but still upheld the offer when I returned in December to book the car in which was good to see.

Service

All I can really say is that the service from Tom Hawthorne was first class

Sales

Amazing vehicle and so so pleased

Sales

Very pleasant experience

Sales

Nothing was to much trouble for Jake , sometime we asked the same questionbut he explained it all again ,he did not rush us he gave us time to think and talk just great

Sales

Brilliant service from John an Matt, couldn’t have asked for any more from the two of them. Thank you John an Matt.

Sales

We needed a quick turnaround time for which they were able to work to.

Sales

Courteous, free from hassle and friendly. Product Genius is a great concept.

Sales

Lovely transaction always kept informed not many people like Elizabeth

Sales

Both the salesman and business manager were extremely helpful, very patient and showed interest in not just wanting the business but a long term relationship.

Sales

Matt was the best

Sales

As above.

Sales

The transaction was handled very professionally from the outset .The salesman was very knowledgeable in terms of his presentation and was able to answer any question in respect of the particular vehicle I was interested in purchasing.

Sales

Good people, who knew their stuff and the product and keen on ensuring I had all The information needed to make an informed decision, without the pressure - you get from some other car dealers.

Sales

Matt treated us as special

Sales

See question No: 1

Sales

No problems at all

Sales

No problems at all.What they promised was delivered.

Sales

Excellent delivery and care for new car. Very strong experience

Sales

Matt Haslam at Rybrook was exceptional - very good communication and knowledge about the vehicle we bought

Sales

good contact

Sales

All as the question - v good

Sales

Could not fault service recieved

Sales

Car was presented well(indoors) and the Genius went through a great hand over.

Sales

Salesman was excellent and the BMW Centre was a great place to be.

Sales

Best BMW dealer we have visited

Sales

very polite

Sales

Everything was customer focused

Sales

we could not pick up the car on the day given to us due to the weather but we arranged a different date and the staff were very helpful the car was there waiting for us all shiny and new.

Sales

See response to question1.

Sales

Professional, knowledgeable staff.

Sales

It didn't feel like I was dealing with a sales person at all, just someone that answered all my queries, offered insights into various items and best of all was as far from the archetypal 'car salesman' that blight your industry as possible!

Sales

Matt haslam and John elston at rybrook bmw wolverhampton are absolutely brilliant..they do everything within there power to help and get you the best possible deal with the least possible fuss and now i would go no where else to buy a car...BRILLIANT

Sales

This is the 4th brand new BMW I have purchased from Tom and every time he has gone above and beyond to find me the perfect stock vehicle at the perfect price. What a guy!

Sales

I felt like a VIP throughout the whole experience. The service was impeccable.

Sales

Excellent treatment. And a curtesy car was made available to me while waiting for delivery