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Prompt service. Friendly and welcoming staff.
I was quoted on me price for the service on booking. Then upon arrival told a lot cheaper one from the keyfob. Then a phone call to state was higher as recommended by mechanic. Then a further call for more to be done. The price was now more the first
The service I received was excellent I had a road test with a technician called Edd,WOW his knowledge.
I took the car in for its final warranty check and MOT the car was there for several hours and when I went to collect it the MOT had been forgotten so I had to wait another half hour for it to be done Fortunately the warranty check had been completed
The paying extra against £1000 excess isnt great. I would like to be covered as I am on my own insurance. It makes me nervous, but I dont want to pay more
Staff was polite and helpful. They answered all my questions and gave me advices.
Small job booked in at short notice was completed on time and entirely satisfied even though i was late delivering the car to the garage.
There is only Alan that seems to know what he's on about. Everyone else over promising and under delivers
Staff very friendly on arrival and ordered taxi for me. Only slight issue was the lack of communication during the day as to the progress and whether I would need to arrange a lift home.
everything was carried out to the time requested
Said they would wash the car and didn't
Car was serviced and MOT'd, but no explaining/advice given on non linear wear acrss surface of tyres, complementary valet only covered the outside, and car returned with service light (6k miles remaining) showing - no explaination.
This was a follow-up repair from a previous problem. The response was quick and efficient and a courtesy car was provided.
Having to pay other garage to put right after warranty work
Because my problem with tyres was fixed within an hour.
Dropping off the car was quick and easy. There was a delay in the collections and paying process.
Service done in the time stated. Taxi home and back to collect car very much apreciated.
I was told I could drop car early but no one there to accept the car.I was saved by a ni e young man from another department who took my keys and details
From first speaking to the receptionist to receiving my car back, the experience was exemplary.
I was very satisfied with the service although did feel like my knowledge was being tested- had an appt due to crackling of speakers and was told I wasn't connecting bluetooth properly- I know how to connect the phone to car.
Not particular to this visit but on previous visits car has not been ready when requested.
Very satisfied with their service. However, somewhat dissatisfied with BMW UK when the service team at Wolverhampton were waiting for BMW UK to respond to the problem with my car.
VERY HAPPY INDEED
Job completed promptly
See above answer
Professional staff and service
See comments above.
Lengthy wait for a courtesy car & the charge applied to MOT testing was considerably more expensive then a recent test on another car I drive.
Poor value for money, my vehicle needed two front tyres, I was quoted £289 each for a like for like basis. I have replaced my tyres elsewhere on a like for like basis for £191 each, quite a saving wouldn't you agree!!
Work was all completed and to expected standard.
I had 2 recalls work completed so was happy with this. Previously I have had a bad experience with Benham BMW along with my members of my family.
Your service dept are quite abrupt and not very proactive as the Oldbury Sytner service team. There seems to be old attitudes of Benham still lingering in the service dept. Hopefully under Rybrook this may change for the better.
Car is always cleaned
The service experience was good, the offer to wash the car was good but the extra time Involved caused me to decline the offer.
Bmw group made it easy going and clear with everything I could have asked or enquired about.
No hassle picked car up and delivered it back in record time
See above comments..I pointed all of the above out when I collected my vehicle and was offered nothing. It was only when I put my thoughts into an email did the garage offer me a full valet free of charge
Always been good service
The car was not valeted at all and when this was pointed out the valeting was done in a hurry and not very well. I was also not advised regarding the expiry of my MOT on the day despite discussing it.
Great job and service
The car was alos valeted which helped me considerably. See above answer.
Great service ... washed and cleaned my vehicle to Kelly the service representative was warm friendly and welcoming explained everything I needed to know very helpful she was.
It was a fast, efficient and courteous service.
No hidden costs only necessary work required.
Again although the new manager has only recently moved there the positive changes he has made are already noticeable
Very pleasant and helpful staff, fitted me in at very short notice.
I took the vehicle in for a run flat tyre change following a puncture. I had taken out aTyre Insurance policy but initially there was a problem with the claim as I had been sold the wrong policy. This was sorted by the staff and the tyre replaced
Made me feel very welcoming!
I returned my car to be inspected following a failure of a part fitted by Rybrook. I was told over the phone I could wait for my car as it would only take 1 hour.I actually waited 3 hours. I was not reliably informed of progress and just placated.
Excellent reception staff completely made me feel welcome. Staff at this branch are so friendly and pleasant unlike your Birmingham branch. I will always continue to be a customer at Wolverhampton!
it took longer than i was told as it was satrted later than i was told which was annoying as i had asked the day before to bring the car in later and was told no as there was a strict schedule
As always the work taken out on my vehicle was exceptional.
Repairs were carried out as expected with no further issues and on time
Vehicle condition report was not given on previous service - one tyre close to legal limit was not highlighted
It is true to say that both the Service Receptionist and the Service Manager did their best to resolve the problematic issue raised by my MOT.
Kept up to date with the progress of the car during manafacture, paperwork was explained throughly and the purchase was quite straightforward.
The deal and delivery of the car happened fairly smoothly although I did feel the pre delivery inspection of the car and its preparation prior to collection was a little rushed also I did wonder why I had to ask for the obligatory half a tank of fuel
Ditto above with the added comment that the sales staff explained all the various options fully and technical questions fully and in plain language.
The whole process was very quick, I was kept in the loop and got my new car promptly.
Tom bent over backwards for us to get the right car and within the desired time frame. Excellent sales person
The canter staff was very attentive and I was offered hot beverages
The whole process from finding a suitable car to arranging finance and collection was very good. Have to credit both Jon Perry and Jake Fielding for their friendliness, help and professionalism. Was pleasure to deal with them.
Ben Mewis was very efficient and welcoming
Ben Mewis is professional and knowledgeable making the purchase experience pain free. He is an asset to the company.
Very professional thought out t all.
Service was excellent, Matt Haslam was just great
They are still helping me even with after purchasing the car.
Salesman Matt handled everything extremely well.
The experience was fine and fairly easy
Tom Hawthorne's service was second to non, phenominal service one may say! Very passionate and knowledgable about the brand and managed to get me an absolutely outstanding deal on a stock vehicle.
steve turner and Jonathan were very helpful
Everything was on time and what we expected plus more.
There was a delay due to a problem installing the sat nav. This wasn't resolved but the centre offered a full tank of petrol in compensation for the inconvenience which I was happy to accept.
No issues arose
polite and efficient sales team
Great people at rybrook Wolverhampton. Matt Haslam was great help while i bought my first BMW. He responded to my emails very prompt! And made buying a car very easy.
I was carefully and sensitively guided through the whole process of purchasing my new car.
Salesman(Tom) was very knowledgeable and kept us informed every step of the way. The way he handled the sale and the handover was second to none. Overall an excellent experience.
Purchase and delivery of my new car was undertaken and completed andsatisfied my expectations.
As above. Right from walking through the door to driving away with my new car was a very positive experience
Again excellent customer service and always very welcoming.
Extremely good customer service provided by the sales executive throughout the purchase process.
Matt Haslam and Andy Gibbs were a pleasure to do business with.
Picking up the car was very good as I was made to feel special and it was a lovely feeling revealing the car myself from the protective cover
Kept informed of delivery, well prepared vehicle and excellent explanation of vehicle features and accessories
Very good experience all round
Ben Mewis was very helpful at the Wolverhampton branch
No problems and were able to change my pick up date at the last minute due to the birth of my granddaughter
Bought the best product
Tom who looked after me was very good, he really went that extra mile to ensure I was happy and had everything i wanted
Tom Hawthorne. This is my second purchase from BMW Benham/Rybrook in Wolves. The first car felt like a sales transaction. This time round, it felt like a personal service. Kudos to Tom; he was thorough and followed through with everything. Top man
Great service and problem resolution re faulty 7 series.
Everyone was very friendly, helpful and welcoming.