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I had to wait longer than planned for my car to be ready. Spent time wandering around the showroom and drinking coffee which was disappointing.
My car went in 26th for MOT and replacement rear pads. Whilst in they were asked to look at the 4 alloys wheels I had replaced under warranty April last year. Now it's the 13th June and after chasing it up SEVERAL times I still have no answer.
The car was looked after by Benham BMW Wolverhampton!Investigations completed and issue resolved in a timely manner.
Seemed completed adequately if expensive
You can not get in touch
Had issue with body repair recently carried out. Was told I would have to pay to fix the problem. Most staff unable and unwilling to help. Promised return calls never happened. Issue only resolved with Linda's help.
Purchased the car from Benhams with a 3 year service pack. Received a call telling me that there was no service pack. They had to check with the sales guy who confirmed there was. System still not updated to show the service pack.
Easy booking system, accommodated my needs. Friendly staff, service carried out as required.
Extremely polite and efficient staff from front of house to the mechanics.Service staff kept you updated at times and with information as promised.
Time scale and quality was first class
I'm completely happy with the service
The only disappointment was the price of a replacement tyre which was 40% more expensive than I was able to buy the same tyre in Stafford.
booked in no hassle courtesy car waiting for me all done in a day perfect
Jobs not complete very expensive.
Service good but courtesy car dirty
Had car been cleaned as promised I would give 5 stars. Everything else was spot on.
Did everything wanted and a bit more in fixing minor scratches FOC where I was expecting to need new paint job.
All went somthly I was kept informed
ok but l was told the wrong information on an advisory MOT namely a low tread tyrebeing on the wheel that had recently had a new one , this was picked up after informing the customer service team of this.The new tyre may have been changed!
Helpful staff, efficient and great communication
Fantastic service fixed the rattles promptly
The chap that dealt with me was very open and honest about finding the puncture on my tyre and also about another tyre that had a cut in it.
After organising the repair for some time I was met with a higher bill upon collection because the wrong part was quoted. Check phone records as I specified the part a great number of times. Car wasn't cleaned very well and they lost my keyring
Bentham were as professional as ever
The service was a extremely good and seamless
Took longer than the time I gave them so kept waiting. Apart from that, service was good. Wood like better communication if a delay.
Great, fast and efficient!
Work carried out quickly with no problems
I was welcomed in a friendly and business like manner, taken to the desk of the service adviser, who confirmed with me the service requirements and asked if there were any issues that they should investigate. An office was offered for me to work in.
I was not always kept informed when I could collect my car, appreciate issues with diagnostics meant it took longer, not a big issue as I had a loan car. I had to return days later as the bonnet would not latch correctly as the mechanic had removed
All fine, although I had to wait longer than the '90 minute service' said I would
I received the exceptional level of service that I have come to expect from Benham BMW.
Pricing was very high. 2 requests made for a breakdown. Still waiting.
Friendly reception, good service updates
Didn't do anything to exceed my expectations..vehicle was not washed on it's return as you didn't have time
Everything went smoothly and on time. And explained in detail. The guy made us feel really welcome
Made to feel welcome, and very polite staff
The receptionist and Sales executive were friendly and informative about the product.
I was lucky enough to receive a fully professional, friendly and personable service by Tom Hawthorne. He was a credit to BMW, I never felt rushed when discussing a new deal and felt he had my best interests as his no 1 priority.
Miles and Matt at Bmw Benham wolverhampton were great to deal with
Matt Haslam from Benham BMW Wolverhampton kept me informed all the way from doing the deal right up to the point when I received my car. He gave great service and was a pleasure to deal with.
I found everyone at BMW very helpful and polite and every question I asked was answered well. I delt with Jake fielding if it hadn't been for him telling me about the new X1 I wouldn't have gone for a BMW. Jake was great.
Everything went really smooth!! Matt assisted me to get my first BMW and made me feel real comfortable !!
easy dealing from the start to the finish.
The service we received from Benham, and principally the Sales Executive Thomas Hawthorne was efficient and professional, and showed a desire to do business with me.
Professional, responsive, attentive and informative service throughout the sale experience.
The service given was excellent and very friendly, nothing was too much trouble.
Because staff were helpful and friendly and got a brilliant car
I didn't realise when I was looking for a new car how good the experience would be. The sales executive was superb and did everything possible for me to purchase my new car. During the busiest time of year everything done well and I'm so happy.
Matt Haslam was very informative throughout the process and made for a good buying experience.
Elizabeth Topp has been very easy to work with. She is friendly and helpful, as well as acting on questions and requests very promptly.
Friendly, courteous and knowledgeable staff. Tom spent time explaining all aspects of the products I was interested in and the full purchase process including moving private number plates.
Because a really nice place
Good sales person
Fantastic service from start to finish, lovely welcoming reception and was greeted by Steve the salesman
good overall experience with sales person no pressure easy to deal with.
Excellent advice and service from Matt Haslam.
Overall excellent service, some parts felt a little rushed e.g. handover. Very well organised and kept me informed of order progress regularly.
Cant fault the whole process. Staff at Benham made the whole process simple but detailed enough. In particular Mr Matt Haslam. He never put a foot wrong and was very upfront about the whole journey.
Great customer service
I was given excellent customer service from the sale person from the very first day I entered the centre right the way through me driving away my car.
knowledgeable staff. welcoming atmosphere. test drive arranged with minimum fuss. appointments always kept and return phone calls always made. kept informed at all stages of the build and delivery.
Customer service, price, support, responsive, friendly, enjoyable, adaptable, not pushy, clean, professional, good extensive display range.
This is the third car that I have bought from them and cannot praise them highly enough. I went to bmw leamington where I have now moved to purchase a car and due to their apathy ended up back at Wolverhampton
Andy Gibbs and Ben were absolutely fantastic - excellent service
Great knowledge about the cars on sale also kept in contact with myself about the delivery of my vehicle and it was presented in a great way immaculate is all I can say
Good service and care.
Great service from Benhams. BMW at Shrewsbury were not interested, if it were not for Benhams I would not have bought another BMW
Excellent customer service and the necessary information and updates surrounding my new vehicle purchase.
Everyone was very helpful and polite. Kept me updated as to delivery and progress.
We were very happy with the purchase and delivery as they managed to find the car before April.