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The service experience was completely fine and being dealt with in the branch again was fine. The only downside was that I have asked twice in a week about the price match terms on tyres but still haven't received a call back 2 weeks on.
Repair done well and friendly staff . The only thing I can say in a negative sense is the time estimate was way out . I was told it would be 4 days and you had it 9 because of the bank holiday . A realistic time estimate at the start would be better
the best dealership in the area for BMW
Forgot to reset my service light then when i took back they have put 2 services on the log.
After the service the my car washed and vacuumed
Friendly & efficient service. Car was ready on time.
I was kept up to date with work progress which was completed on time.
Sales staff great
Professional, polite service and great coffee.
Sorted my hire car and very helpful in explaining what's happening with my car
They did a software update and handed the car back with fault lights on which should have been seen if they had checked properly
Best customer service experience ever
The mini was assessed and problem gone for now. The leather seal replacement for the X6M requires a bit more attention to detail i.e. trim not quite fitted correctly.
Customer service side of things was great and the car is amazing.
Because the young lady (Kelly Price) looking after my claim was very helpful, very polite and always ready to help.
Car was collected and returned as arranged, enabling me to attend to other business.
Car was not finished on the day (I've only been twice and this has happened both times) and then I had to wait 45 minutes to get the keys when I collected it
I was kept in the loop with what was been carried out and the next visit to Rybrook will make my life mush easier as my car will be collected and returned back to my home when finished as I have difficulty getting about without my car.
Everything explained and work done to high standard
Effective and efficient customer service
When I came to drop my car off I was advised there was no car for me to use, I was travelling to Devon the next day so I had to have a replacement, I was then advised it's only been a week since the fault was reported I wasn't going to get a car???
Car went in for a repeat of a problem already put right
Great responsive service
Vehicle was kept an additional day as they had damaged the part whilst replacing it. Had to stay in a hotel which was not covered by dealership and no courtesy vehicle given.
As above answer
See previous answer.
I had to wait 10 minutes in the coffee area before a service assistant was free when I collected my car.
received phone call to say the vehicle was ready for collect within 8 hours of dropping off for a replacement boot. I ask for her to confirm the vehicle was ready as the insurance company quoted 7 days turn around. vehicle was not ready.......
All O.K. But was kept a fairly long time waiting to be handed my car when I knew that it was ready.
Initial engagement wasn't good but since contacting the service manager (Lydia) she has been engaging and professional and hopefully the problems with my car are now resolved.
Dominic was very helpfull during the sale to secure my business.I discovered faults with the car whilst driving home that should have been picked up if the car had been meticulously checked as advertised and the car had supposedly had a full service.
Serviced professionally and ready ahead of suggested time. At one point it was thought a software upgrade might have needed an overnight retention of the car, which made me think a pre service call should have been made to prepare me just in case.
My Car was in for repair which took 4 days, unfortunately I wasn't kept informed on the progress and I ended up calling BMW to find out what was happening.
Fixed the main problem, the oxygen sensor and kept me informed. Did not fix the boot opening problem. They simply lubricated the rubber seals which was not required. Clearly the Service Team missed the point of my description of the fault.
I would have liked an exact list of things serviced and replaced but was told it's all on the car key
Dominic was excellent during the sale extremely helpful
4 New wheels fitted
Because of the above comment.
Roadside assistance experience was very good. Dealership feedback was lacking. I had to make the enquiries and had no phone call on updates. Service advisor appeared to be limited in mechanical and or technical knowledge.
My plans had changed, having been told by the 'central booking team' that it was not possible to change the time of my appt I called the dealership, they offered to let me come in earlier, saw to my car immediately and had me on my way in 90 minutes
Dropped car off at 08:15, having booked a month in advance. Work (oil change service + MoT) wasn't finished until 17:10. If told at time of booking that work wouldn't start till late afternoon, I would have brought car in at lunchtime
I was told that my car would be ready for 11am but 11am came and went and no one came to advise me that it was delayed. I waited until 12pm and then had to prompt reception to go and find out about my car.
Total lack of understanding or logic, just wanted cross sell rather than address my concerns. The "service advisors' on the service desk don't have a clue about cars and can not explain the technicalities of the notes provided by the mechanics
Work was completed on time and to a very high stand with good communication
Kelly was great, price was told upfront great value.
When collecting car, dealership asked if i knew about recall, which i had not been contacted about. Service book missing, still waiting for replacement
Comments as above together with a very long wait to either book a Saturday service or receive a loan car despite contacting dealership in good time
The car was collected, the work was carried out to a high standard and then car was returned promptly and efficiently.
The service overall was excellent!
An issue whereby recall software update not being able to be applied for the second time because of a supported change to enable a after market camera. Both times they attempted the update, both times they have caused issues with the camera.
A very bland experience to be honest. Another money making opportunity for BMW.
Very good service, but took quite a long time (they had the car for almost 10 hours) for something that should have been relatively quick to fix
rybrook were instructed to not wash the 7 but the car was washed extremely poorly and the areas where they did wipe a debris filled rag onto my car, it scratched it. My car had been extensivley detailed previously and now my car is damaged.
new modern dealership, Smart and friendly staff and efficient service.
See previous comments. Also my bmw dust caps have gone following my tyre change.
Went in for simple service came away with key fob discharged service indicators coming on warning indicator on joke!??
Job done. Didn't book my car in, turned up and I was seen and dealt with professionally
Lydia is awesome. So helpful and friendly, empathetic to my problems and simply made the whole experience worth while. Because of Lydia, I'd come back for another BMW.
My last visit was trouble free
The problem I booked my car in for is still present and I now need to rebook it in
I've ended up in a car that suits my needs, on a flexible financial plan I can afford, and enjoy driving it no matter long or short the journey.
Smooth process throughout.
I had a brilliant sales and finance team take care of me and absolutely knew their stuff
Kept me up to date all the way through and pushed to ensure I had the car in time for when I needed it
would have been 5, save for I was charged £299 for your Protect, not sure what I got for this.
No issues and great service
Everything was smooth and simple. Car delivered in great time and love the car.
The staff so pleasant and efficient.
Despite missing out on a couple cars that matched my specification initially, Matt was able to find me something else that was a closely matched as possible. The purchase and delivery were also a fairly quick and simple process.
Delivery of new car was speedy and efficient
good experience with no problems