Dropped car off at 08:15, having booked a month in advance. Work (oil change service + MoT) wasn't finished until 17:10. If told at time of booking that work wouldn't start till late afternoon, I would have brought car in at lunchtime
My plans had changed, having been told by the 'central booking team' that it was not possible to change the time of my appt I called the dealership, they offered to let me come in earlier, saw to my car immediately and had me on my way in 90 minutes
Roadside assistance experience was very good. Dealership feedback was lacking. I had to make the enquiries and had no phone call on updates. Service advisor appeared to be limited in mechanical and or technical knowledge.
Because of the above comment.
Total lack of understanding or logic, just wanted cross sell rather than address my concerns. The "service advisors' on the service desk don't have a clue about cars and can not explain the technicalities of the notes provided by the mechanics
Work was completed on time and to a very high stand with good communication
Kelly was great, price was told upfront great value.
The car was collected, the work was carried out to a high standard and then car was returned promptly and efficiently.
Comments as above together with a very long wait to either book a Saturday service or receive a loan car despite contacting dealership in good time
When collecting car, dealership asked if i knew about recall, which i had not been contacted about. Service book missing, still waiting for replacement
Very good service, but took quite a long time (they had the car for almost 10 hours) for something that should have been relatively quick to fix
A very bland experience to be honest. Another money making opportunity for BMW.
An issue whereby recall software update not being able to be applied for the second time because of a supported change to enable a after market camera. Both times they attempted the update, both times they have caused issues with the camera.
The service overall was excellent!
rybrook were instructed to not wash the 7 but the car was washed extremely poorly and the areas where they did wipe a debris filled rag onto my car, it scratched it. My car had been extensivley detailed previously and now my car is damaged.
new modern dealership, Smart and friendly staff and efficient service.
Went in for simple service came away with key fob discharged service indicators coming on warning indicator on joke!??
My last visit was trouble free
The problem I booked my car in for is still present and I now need to rebook it in
See previous comments. Also my bmw dust caps have gone following my tyre change.
Lydia is awesome. So helpful and friendly, empathetic to my problems and simply made the whole experience worth while. Because of Lydia, I'd come back for another BMW.
Job done. Didn't book my car in, turned up and I was seen and dealt with professionally
I refer to the answer I gave some moments ago.
only slight delay in booking car in on the day due to the business of the service team; otherwise was a quick handover and also pick up once MOT completed
My car left the workshop with a clean bill of health, they found some issues and put them right, couldnt ask for more.
Friendly professional service
I wasn't informed of something that was picked up on the diagnostic and only found when I read the documents at home
I was told my car would be ready at 12:30, I arrived at 14:30 and it still hadn't been washed and vacuumed. Due to the time I couldn't wait any longer but fairly disappointed they didn't do this!
Amazing staff members and management
Service : Very very poor already two service session and the problems remains same. Already waste of time , money and mileage, I started having doubts on the skills of service.
If I could have got in and out quicker (e.g. you were busy at the time) would have been perfect Also, the back seats had not been clipped back in, thus when stopped they came crashing down Also, the settings on the car had gone back to default
Uninformative to services they provide when you drop off vehicle. Also tried to keep my car for 3 days because they either done something wrong ordered wrong tyres or didnt listen to what I said about handbrake and didnt test it properly.
I rang up several times to speak to the technician who looked at it, and kept getting told I'd receive a call back. In the end I gave up because you won't fix it anyway, and as soon as my finance is up I'm buying an Audi.
They dealt with our issue with excellent knowledge and professionalism. Car returned fully valeted. The facilities are excellent and the offer of a taxi home was very well received.
Every time I visit Rybrook I get a very welcoming and accommodating experience.
My car wasn't cleaned properly
My issue is not resolved and the explanation given for the problem does not make sense to me and for that reason I am seeking a second opinion from an independent garage. I've had two visits within 2 weeks and my health check stats vary massively.
The fault was found and have no problems since but the cleaning of the car was not to the standard usually given by B M W in fact 2 days later I took the car to be valeted elsewhere Roland Heap
1. the person looking after my service when the car was brought back after 3 & half hours went into a meeting with my keys, I had to ask reception to get them for me. 2. Do not know if there was anything to know about my service as nothing explained
This is on the basis that I am spending more time taking the car to be fixed when I am supposed to enjoy my free time. This includes Rybrook Shrewsbury who originally said there was no fault with the car.
Every time I've booked my car in for maintenance I've had to wait between 3 and 4 weeks for an appointment and then courtesy car to match current car is very rarely available
after the service BMW said they would wash the car but the car was still dirty when I took it home.
Not happy at all my car was filthy inside & out.No care was taken service was appalling not what I'd expect at BMW.
The staff on the service desk never know the answer to anything vaguely technical, some come across flippant and others quite shy. Always some kind of issue too. One lady (Kelly) is excellent though; unfortunately she did not serve me this time.
I told the lady when I dropped and picked up the car. the service pack was included at the point of sale. She said it wasn't and I have told them the sales rep and manager who sold me the car lied to me. But still I have no call.
Always seems to be another service item required when vehicles are in the workshop
Long delays to have car booked in and receive courtesy car - long delays to get car back and get away - I was told issues with recalls was clogging up the system - made complaint regarding this issue at the time.
Time given for service was 1.5 hours They took 2 hours and the car was not washed or valeted
Disappointed with the initial way that the matter was handled, but somewhat happy that it was managed in the end.
Work was carried out efficiently and on time. Service costs are now very competitive. .
Car returned four times for same problem ( still not resolved)
So very professional and the attention to detail is amazing. The lady on the reception remembered my name when I went to collect the car. They also ordered my taxi home and paid for it. This level of care makes you feel very special.
Weren't very quick and seemed in a hurry to get you out Had to ask if there were any issues with the car which I should have been told about rather than being prompted Otherwise got a courtesy car etc so made dealing with having a service simple
Staff knowledgable, willing to help and put things right.
Work completed on time and I was advised what further needed to be undertaken int he near future.
Car not cleaned, lack of staff booking in and out, 35 minute wait each end to drop off keys and collect. No where available to park at 08.20.
My car was collected and returned by a very polite driver, and I would have been completely satisfied if I hadn't had to wait so long for it to be booked in.
very good overall, just lack of courtesy car even when booked in 6-7weeks in advance as the only negative
Was a good experience. Not my centre of choice prefer worcester. I find wolverhampton not that hungry for my custom and a little bit complacent.
They went out of their way to make my life easy.
would have been 5, save for I was charged £299 for your Protect, not sure what I got for this.
Everything was smooth and simple. Car delivered in great time and love the car.
No issues and great service
The staff so pleasant and efficient.
Despite missing out on a couple cars that matched my specification initially, Matt was able to find me something else that was a closely matched as possible. The purchase and delivery were also a fairly quick and simple process.
Delivery of new car was speedy and efficient
good experience with no problems
Very well supported by Jake Fielding. Very helpful, and great communication.
Jake Fielding was a very helpful and polite young man who did everything possible to make sure my purchase was perfect for me.......and it certainly is!
Efficient engagement with all BMW Centre Staff
Steven Turner, John (finance man) and Sam (handover man) were all, without exception, very professional, knowledgeable, friendly and made our BMW Rybrook Wolverhampton experience enjoyable.
Enjoyable experience and nothing too much trouble
Everyone was very helpful and courteous. have used this garage before and will continue to do so. Excellent service
Christian was am excellent salesman and top guy who was very knowledgeable about the vehicle.
Whole experience was great, Matt the salesman and Shaz the manager were really good and couldn't have done enough to help. They spent loads of time with me looking at the various options and when I collected the car they gave me loads of info.
The dealership is excellent. Service superb.
Everything explained, lots of info given
Great service, enjoyed dealing with John & Jake and importantly got the car I wanted at a price I was happy with.
It was very easy to purchase and got looked after really well.
Excellent service. Nothing too much trouble.
It would have been nice to have had the car delivered to my house.
Rybrook
Wolverhampton
