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ABOUT Rybrook WOLVERHAMPTON BMW.

Find out more about what we do and our team.

Meet the team

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Shahab Uddin

Head of BMW Sales

Andy Gibbs

BMW New Car Sales Manager

Dominic Anson

BMW Used Car Sales Executive

Jason Westbury

BMW Used Car Sales Executive

Jason Bailey

BMW Used Car Business Manager

Joanne Newey

BMW Showroom Host

Linda Bradley

BMW Bodyshop Co-ordinator

Kelly Price

BMW Service Advisor

Paul Noyce

BMW Used Car Sales Manager

Verrinder Kumar

BMW Parts Advisor

Rhiannon Bradley

Receptionist

Jayne Priest

BMW Receptionist

Andrew Stockley

BMW Workshop Controller

Louise Morris

BMW Service Administrator

Matt Haslam

BMW New Car Sales Executive

Jake Fielding

BMW New Car Sales Executive

Richard Davies

BMW Enquiry Manager

Sarah Fereday

BMW HR Manager

Sarah Westbury

BMW Local Business Development Manager

Charlotte Rees

BMW Accounts Assistant

Tom Hawthorne

BMW New Car Sales Executive

Mark Hales

BMW Parts Advisor

Steve Riggs

BMW Used Car Sales Executive

Lydia Seabridge

BMW Service Reception Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car booked in for at service at 9am.Waiting for 20 mins before I was seen by adviser.Did not know how long service would take and had to check, I was told 1 1/2 - 2 hrs.At 11:15 I had to chase reception as I could see car parked up.SEEN AT11.30!!

Service

Communication was brilliant

Service

The recent visit started with a surly character with the bed side manner of a uncaring doctor, to say the least he could get me out of the showroom and away from his desk quick enough (disappointing to say the least) obviously not a morning person

Service

On this visit I cannot give a top marking as I went in for tyres to be checked and as I drove off the same warning notice appeared so I had to return the following day when I was then completely satisfied.

Service

I am always greeted with courtesy, kept informed as to what is happening and feel valued.

Service

Quickly serviced the car. Kelly who i spoke to kept me updated throughout which was great.

Service

Very professional approach from dropping car in to collection

Service

Comfortable waiting area, professionally dealt with but the stained rear window, (no idea where this materialised from), that was reported, was told needed to be booked into the bodyshop. Not really happy with this but overall the experience was good

Service

Service manager Lydia went the extra mile.

Service

They sold us the car with wrong service information.

Service

The staff there are very friendly and professional

Service

had phone conversation regarding service - they told me £361 for major service, when took the car in said it would be £500, when I got the bill it was £571.. need to be clear and open about the costs associated over the phone.

Service

The BMW experience is always first class expect the car cleaning.The wheels were not done properly.Parts of the car had been missed totally.Although the cleaning is a bonus the same high standard should be applied to the cleaning service.

Service

Staff are always helpful

Service

Very helpful

Service

I had to wait 25 minutes before the car was returned to me. No other customers were being served in this time. I asked the receptionist what was happening she told me the advisor was just getting a price for me!! (Ridiculous and untrue!) There is ...

Service

Rybrook always go the extra mile and the service team there go the extra mile to ensure you are satisfied

Service

All the staff from reception to service and workshop were friendly and helpful, they put me at ease.

Service

Just a bit painful having to keep speaking to the desk to see when I could get my car

Service

Was quoted a service pack price for my car since this was the 1st service and once i had the work done was given a higher price than quoted over the phone.

Service

Quick turn around and excellent communication.

Service

We had issues changing our winter tyres

Service

First class, I recently had a loan car while my car was being sorted, it was a BMW series 2 convertable fantastic car my Partner Beata thourght it was great. She is now thinking of buying a car from you.

Service

great to know that you are performing MOTs. And of course the service is to a high professional standard.. as always......

Service

dealt with promptly, courtesy car sorted, car repaired in 24 hours

Service

Promised a call back from service but never received. It actually took a call from Steve in sales to instigate the service call. I have a serious issue with the fuel filling mechanism (330e) and had to wait for two and a half weeks for a call.

Service

I expect more from a luxury car brand

Service

The staff where friendly, professional and kept me informed during the service.

Service

Good service and courteous staff

Service

Tom who was dealing with me kept to his word that he would be in touch all the time and keep me updated with the progress of my car

Sales

I moved from Shrewsbury to Wolverhampton because I had previous dealings with the dealer principal who moved there, Gareth Thomas. I dealt primarily with John Elston and Tom Hawthorne who were both excellent.

Sales

John Elston and Steve Turner at rybrook we’re brilliant.

Sales

Never had to chase for updates. When collecting my vehicle felt taken care of at every stage.

Sales

All went well

Sales

kept up to date with progress and handover of car very well done.

Sales

Extremely satisfied always welcoming and happy to assist

Sales

I would've given the full 5 stars but i had a 4 week delay on my vehicle. With it being a Motability Vehicle I was affected by this.

Sales

Because I was very satisfied!

Sales

Outstanding service. The salesman, Jake and the business manager, John were very helpful and eager to make sure we were entirely happy with our purchase. Also on handover everyone, including the technician Sam couldn’t do enough for us.

Sales

I was dealt with in a very friendly & professional manor

Sales

Absolutely first class service. The help during purchase and then the commitment and after sales support from Christian Short at Rybrooks was outstanding and better than I’ve ever experienced anywhere ... period!