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Lydia, the manager, is excellent. She is aware I am terminally ill and always makes things easier for me. She is an excellent communicator and smooths everything over.
I am very disappointed with the service I have received there. I purchased the vehicle around May and since then I have been having issues with the repairs and no follow up communication. the car has been in a few times.
Car was booked in for a brake fluid change and health check The car was returned not washed or vacuumed
I would have expected rybrook to address the concerns raised when the car was dropped off
always a smile they always recognise me plenty of coffee and chat with the brilliant on site genius gentleman who always has time to talk about the types of car i like and my purchase in the future i always look forward to going to rybrook
Vehicle came in for safety recall Work was completed over a 2 day period, no detail as to what was replaced, on the car.
Service could have been better, the salesman was not aware of the customer he was dealing with. Having a disability no additional car features was given or suggested and was not stated who not come with the car I.e parking sensors and camera.
kelly is great at what she does
Because I was very satisfied with my service experience
Excellent customer service
Better than sytner, how they can be the face of bmw I never know
Did all that was required.
Yes you did the warranty work but I asked for the air conditioning be looked at as I felt it wasn't very cold. There was no communication if this was done and as I have access to a machine, I checked myself to find it was 175 grams too low
Was not offered a curtesy car, found out when I collected the car after the services that I could of had one (I live 10 miles away) and had to arrange lifts! I was also offered a valet to which I collected the car and it more of a mess than when drop
As specified in above answer to point 1, no diagnosis provided and was asked to leave car for minimum additional four hours with no diagnosed promise.
Professional service, a good experience
Very happy I do like the video sent to me explaining what was wrong And fixing the problem
Polite staff. No hassle. Did what I asked.
I booked my car in for a brake upgrade. I personally ordered the parts from bmw directly and I asked Bmw rybrook wolverhampton to fit them. Rybrook didn't handle me very well . Usually they are good this time they were not
Very disappointed that the arrangements relating to transport have changed with the taxi service without anyone informing me at my time of booking. No issue that it changed but someone should have told me. Collection customer service was also poor.
Have always been helpful and informative
I was handing my key did not explain what they have done do my vehicle. Need to speak to you about the thing they have done before handing you keys back.
From Drop off to collection Shanelle was brilliant kept up to date with the progress of my car and even got it washed for me, brilliant service will defiantly come back
Great service, easy to get my issues resolved without prior booking. Courtesy car provided as well.
Again every thing was made clear to me throughout process.
Not the best to communicate to customer when dropping cars off for service etc. Receptionist confirmed that the car will be available same day but once the service team called back they said needed to keep for another day due to tire not being in sto
Service advisor was impossible to get hold off (numerous phone calls) she was always with a custom and when we collected the car we were left in the waiting area for 10 minutes, when a gentleman appeared he literally had to just give us the keys
Work undertaken within timescale given i.e. two hours
What i feel
The wheels on the car where not cleaned very well
The service during the MOT was fine however after not receiving any reminder for my MOT, I emailed 4 different people who neither of them took the time to respond. I only got a reply from your Facebook page, followed by a phone call.
Charged £35 for telling me my tyres were legal and that discs were not worn.Obvious in a car having done only 6000 miles. Also told car needed safety check only on arrival. Then told needed a spare part which you didn't have so needed overnight stay.
Tyre monitor RDC failure still not fixed. Changed receiver no effect. Had to wait until after 6 on both occasions in last 2 weeks when said it would be done by a certain time.
Took them over 3 weeks to book me in for my AC to be fixed when I had only had the car a month and it wasn't working in the first place when the whole car is meant to be checked over before its sold and I had my family cooking in the car for a month
Completely satisfied a credit to the brand
Was called to say it needed work, while they were waiting they offered to valet it. Picked it up no valet despite it being offered and agreed and the car there all day. This is the 3rd time now valet has been offered and not done!!
because 5 stars help you guys look good
Excellent customer service
Carried out my service and texted me when car was ready, but parking can be something of a problem.
the sales service was spot on but the after service and care was terrible. I wouldn't use Rybrook Wolverhampton again.
Rear brake pads were not changed on service when the mot was carried out after the service an advisory note was recorded as the rear brakes had 3 mm left
The service experience was completely fine and being dealt with in the branch again was fine. The only downside was that I have asked twice in a week about the price match terms on tyres but still haven't received a call back 2 weeks on.
Repair done well and friendly staff . The only thing I can say in a negative sense is the time estimate was way out . I was told it would be 4 days and you had it 9 because of the bank holiday . A realistic time estimate at the start would be better
the best dealership in the area for BMW
After the service the my car washed and vacuumed
Please see answer to question 1.
I have recently had my summer wheels put back onto the vehicle which I waited for but was surprised when I was told it was now ready for me but it had not had its complementary wash, which had never happened before and which was rectified immediately
Forgot to reset my service light then when i took back they have put 2 services on the log.
Same as above cant fault staff
Friendly & efficient service. Car was ready on time.
Great people, very passionate and knowledgeable. High standard of service
At every step I was advised professionall
Everybody explained everything patiently so we fully understood.
I was allowed to look at al the cars without any hassle
From the minute when I walked in to the showroom to the time of purchasing and driving away, the staff were faultless in their pursuit to make this experience one that I'll remember. Their friendless, professionalism and personality was exemplary!
Excellent customer service received from Christian Short.
From beginning to end of my buying experience, I felt I had received the very best customer experience.
Sales person approach from start to after sales support.
Extremely satisfied with overall experience
No pressure sales approach and genuine desire to help make the right choice of vehicle.
As mentioned the sales Executive was very helpful and professional in helping me with my purchase. I am so happy with the car
Very satisfied. Jason was not pushy but genuinely wanted me to make the right decision and buy the right car.
As above, couldn't fault the service. Everything was explained. Thank you Christian.
A very easy and relaxed experience, didn't feel like we were being sold too, very consultative.
As previously stated the experience was presented in a friendly manner but in a professional way
Excellent service, could not have been better.
We were kept up to date with the delivery date and had a follow up call after delivery to check on how things were going.
Very easy experience, we purchased the car due to Mark Chandler being back at the dealership. Mark has either sold or been involved in the purchase of our other cars, due to him we purchased our new BMW.
Christian our sales guy was a dream to deal with and Sam stepped in on the collection day. Great people .
We were kept informed all the way with no issues
Very friendly and welcome. I think the guys could do with loosing the ties on suits or give them an option
The whole team were brilliant but Matt went above and beyond, even helping me figure out how to connect my smartphone after I had taken delivery of my car.
I've ended up in a car that suits my needs, on a flexible financial plan I can afford, and enjoy driving it no matter long or short the journey.