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Car booked in for at service at 9am.Waiting for 20 mins before I was seen by adviser.Did not know how long service would take and had to check, I was told 1 1/2 - 2 hrs.At 11:15 I had to chase reception as I could see car parked up.SEEN AT11.30!!
Communication was brilliant
The recent visit started with a surly character with the bed side manner of a uncaring doctor, to say the least he could get me out of the showroom and away from his desk quick enough (disappointing to say the least) obviously not a morning person
On this visit I cannot give a top marking as I went in for tyres to be checked and as I drove off the same warning notice appeared so I had to return the following day when I was then completely satisfied.
I am always greeted with courtesy, kept informed as to what is happening and feel valued.
Quickly serviced the car. Kelly who i spoke to kept me updated throughout which was great.
Very professional approach from dropping car in to collection
Comfortable waiting area, professionally dealt with but the stained rear window, (no idea where this materialised from), that was reported, was told needed to be booked into the bodyshop. Not really happy with this but overall the experience was good
Service manager Lydia went the extra mile.
They sold us the car with wrong service information.
The staff there are very friendly and professional
had phone conversation regarding service - they told me £361 for major service, when took the car in said it would be £500, when I got the bill it was £571.. need to be clear and open about the costs associated over the phone.
The BMW experience is always first class expect the car cleaning.The wheels were not done properly.Parts of the car had been missed totally.Although the cleaning is a bonus the same high standard should be applied to the cleaning service.
Staff are always helpful
I had to wait 25 minutes before the car was returned to me. No other customers were being served in this time. I asked the receptionist what was happening she told me the advisor was just getting a price for me!! (Ridiculous and untrue!) There is ...
Rybrook always go the extra mile and the service team there go the extra mile to ensure you are satisfied
All the staff from reception to service and workshop were friendly and helpful, they put me at ease.
Just a bit painful having to keep speaking to the desk to see when I could get my car
Was quoted a service pack price for my car since this was the 1st service and once i had the work done was given a higher price than quoted over the phone.
Quick turn around and excellent communication.
We had issues changing our winter tyres
First class, I recently had a loan car while my car was being sorted, it was a BMW series 2 convertable fantastic car my Partner Beata thourght it was great. She is now thinking of buying a car from you.
great to know that you are performing MOTs. And of course the service is to a high professional standard.. as always......
dealt with promptly, courtesy car sorted, car repaired in 24 hours
Promised a call back from service but never received. It actually took a call from Steve in sales to instigate the service call. I have a serious issue with the fuel filling mechanism (330e) and had to wait for two and a half weeks for a call.
I expect more from a luxury car brand
The staff where friendly, professional and kept me informed during the service.
Good service and courteous staff
Tom who was dealing with me kept to his word that he would be in touch all the time and keep me updated with the progress of my car
I moved from Shrewsbury to Wolverhampton because I had previous dealings with the dealer principal who moved there, Gareth Thomas. I dealt primarily with John Elston and Tom Hawthorne who were both excellent.
John Elston and Steve Turner at rybrook were brilliant.
Never had to chase for updates. When collecting my vehicle felt taken care of at every stage.
All went well
kept up to date with progress and handover of car very well done.
Extremely satisfied always welcoming and happy to assist
I would've given the full 5 stars but i had a 4 week delay on my vehicle. With it being a Motability Vehicle I was affected by this.
Because I was very satisfied!
Outstanding service. The salesman, Jake and the business manager, John were very helpful and eager to make sure we were entirely happy with our purchase. Also on handover everyone, including the technician Sam couldnt do enough for us.
I was dealt with in a very friendly & professional manor
Absolutely first class service. The help during purchase and then the commitment and after sales support from Christian Short at Rybrooks was outstanding and better than Ive ever experienced anywhere ... period!