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ABOUT Rybrook WOLVERHAMPTON BMW.

Find out more about what we do and our team.

Meet the team

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Shahab Uddin

Head of BMW Sales

Andy Gibbs

BMW New Car Sales Manager

James Underwood

Used Car Sales Manager

Jason Bailey

BMW Used Car Business Manager

John Elston

BMW New Car Business Manager

Sarah Fereday

BMW HR Manager

Dominic Anson

BMW Used Car Sales Executive

Steve Riggs

BMW Used Car Sales Executive

Jason Westbury

BMW Used Car Sales Executive

Phil Howell

BMW Used Car Sales Executive

Kyle Smith

BMW Used Car Sales Executive

Sarah Westbury

Retention Manager

Joanne Newey

BMW Showroom Host

Rhiannon Bradley

Receptionist

Jayne Priest

BMW Receptionist

Tom Hawthorne

BMW New Car Sales Executive

Steve Turner

BMW New Car Sales Executive

Christian Short

BMW New Car Sales Executive

Jake Fielding

BMW New Car Sales Executive

Matt Haslam

BMW New Car Sales Executive

Lydia Seabridge

BMW Service Reception Manager

Linda Bradley

BMW Bodyshop Co-ordinator

Kelly Price

BMW Service Advisor

Verrinder Kumar

BMW Parts Advisor

Andrew Stockley

BMW Workshop Controller

Louise Morris

BMW Service Administrator

Mark Hales

BMW Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

4 New wheels fitted

Service

Dropped car off at 08:15, having booked a month in advance. Work (oil change service + MoT) wasn't finished until 17:10. If told at time of booking that work wouldn't start till late afternoon, I would have brought car in at lunchtime

Service

My plans had changed, having been told by the 'central booking team' that it was not possible to change the time of my appt I called the dealership, they offered to let me come in earlier, saw to my car immediately and had me on my way in 90 minutes

Service

Roadside assistance experience was very good. Dealership feedback was lacking. I had to make the enquiries and had no phone call on updates. Service advisor appeared to be limited in mechanical and or technical knowledge.

Service

Because of the above comment.

Service

Total lack of understanding or logic, just wanted cross sell rather than address my concerns. The "service advisors' on the service desk don't have a clue about cars and can not explain the technicalities of the notes provided by the mechanics

Service

Work was completed on time and to a very high stand with good communication

Service

Kelly was great, price was told upfront great value.

Service

The car was collected, the work was carried out to a high standard and then car was returned promptly and efficiently.

Service

Comments as above together with a very long wait to either book a Saturday service or receive a loan car despite contacting dealership in good time

Service

When collecting car, dealership asked if i knew about recall, which i had not been contacted about. Service book missing, still waiting for replacement

Service

Very good service, but took quite a long time (they had the car for almost 10 hours) for something that should have been relatively quick to fix

Service

A very bland experience to be honest. Another money making opportunity for BMW.

Service

An issue whereby recall software update not being able to be applied for the second time because of a supported change to enable a after market camera. Both times they attempted the update, both times they have caused issues with the camera.

Service

The service overall was excellent!

Service

rybrook were instructed to not wash the 7 but the car was washed extremely poorly and the areas where they did wipe a debris filled rag onto my car, it scratched it. My car had been extensivley detailed previously and now my car is damaged.

Service

new modern dealership, Smart and friendly staff and efficient service.

Service

Went in for simple service came away with key fob discharged service indicators coming on warning indicator on joke!??

Service

My last visit was trouble free

Service

The problem I booked my car in for is still present and I now need to rebook it in

Service

See previous comments. Also my bmw dust caps have gone following my tyre change.

Service

Lydia is awesome. So helpful and friendly, empathetic to my problems and simply made the whole experience worth while. Because of Lydia, I'd come back for another BMW.

Service

Job done. Didn't book my car in, turned up and I was seen and dealt with professionally

Service

I refer to the answer I gave some moments ago.

Service

only slight delay in booking car in on the day due to the business of the service team; otherwise was a quick handover and also pick up once MOT completed

Service

My car left the workshop with a clean bill of health, they found some issues and put them right, couldnt ask for more.

Service

Friendly professional service

Service

I wasn't informed of something that was picked up on the diagnostic and only found when I read the documents at home

Service

I was told my car would be ready at 12:30, I arrived at 14:30 and it still hadn't been washed and vacuumed. Due to the time I couldn't wait any longer but fairly disappointed they didn't do this!

Service

Amazing staff members and management

Service

Service : Very very poor already two service session and the problems remains same. Already waste of time , money and mileage, I started having doubts on the skills of service.

Service

If I could have got in and out quicker (e.g. you were busy at the time) would have been perfect Also, the back seats had not been clipped back in, thus when stopped they came crashing down Also, the settings on the car had gone back to default

Service

Uninformative to services they provide when you drop off vehicle. Also tried to keep my car for 3 days because they either done something wrong ordered wrong tyres or didnt listen to what I said about handbrake and didnt test it properly.

Service

Already explaned

Service

I rang up several times to speak to the technician who looked at it, and kept getting told I'd receive a call back. In the end I gave up because you won't fix it anyway, and as soon as my finance is up I'm buying an Audi.

Service

They dealt with our issue with excellent knowledge and professionalism. Car returned fully valeted. The facilities are excellent and the offer of a taxi home was very well received.

Service

Every time I visit Rybrook I get a very welcoming and accommodating experience.

Service

My car wasn't cleaned properly

Service

My issue is not resolved and the explanation given for the problem does not make sense to me and for that reason I am seeking a second opinion from an independent garage. I've had two visits within 2 weeks and my health check stats vary massively.

Service

The fault was found and have no problems since but the cleaning of the car was not to the standard usually given by B M W in fact 2 days later I took the car to be valeted elsewhere Roland Heap

Service

Great staff

Service

1. the person looking after my service when the car was brought back after 3 & half hours went into a meeting with my keys, I had to ask reception to get them for me. 2. Do not know if there was anything to know about my service as nothing explained

Service

This is on the basis that I am spending more time taking the car to be fixed when I am supposed to enjoy my free time. This includes Rybrook Shrewsbury who originally said there was no fault with the car.

Service

Efficient

Service

Service not complete

Service

Every time I've booked my car in for maintenance I've had to wait between 3 and 4 weeks for an appointment and then courtesy car to match current car is very rarely available

Service

after the service BMW said they would wash the car but the car was still dirty when I took it home.

Service

Not happy at all my car was filthy inside & out.No care was taken service was appalling not what I'd expect at BMW.

Service

The staff on the service desk never know the answer to anything vaguely technical, some come across flippant and others quite shy. Always some kind of issue too. One lady (Kelly) is excellent though; unfortunately she did not serve me this time.

Service

I told the lady when I dropped and picked up the car. the service pack was included at the point of sale. She said it wasn't and I have told them the sales rep and manager who sold me the car lied to me. But still I have no call.

Service

Always seems to be another service item required when vehicles are in the workshop

Service

Long delays to have car booked in and receive courtesy car - long delays to get car back and get away - I was told issues with recalls was clogging up the system - made complaint regarding this issue at the time.

Service

Problem repaired

Service

Time given for service was 1.5 hours They took 2 hours and the car was not washed or valeted

Service

Disappointed with the initial way that the matter was handled, but somewhat happy that it was managed in the end.

Service

Delay in getting my car

Service

Work was carried out efficiently and on time. Service costs are now very competitive. .

Service

Car returned four times for same problem ( still not resolved)

Service

So very professional and the attention to detail is amazing. The lady on the reception remembered my name when I went to collect the car. They also ordered my taxi home and paid for it. This level of care makes you feel very special.

Service

Weren't very quick and seemed in a hurry to get you out Had to ask if there were any issues with the car which I should have been told about rather than being prompted Otherwise got a courtesy car etc so made dealing with having a service simple

Service

Staff knowledgable, willing to help and put things right.

Service

Work completed on time and I was advised what further needed to be undertaken int he near future.

Service

Car not cleaned, lack of staff booking in and out, 35 minute wait each end to drop off keys and collect. No where available to park at 08.20.

Service

My car was collected and returned by a very polite driver, and I would have been completely satisfied if I hadn't had to wait so long for it to be booked in.

Service

very good overall, just lack of courtesy car even when booked in 6-7weeks in advance as the only negative

Service

Was a good experience. Not my centre of choice prefer worcester. I find wolverhampton not that hungry for my custom and a little bit complacent.

Service

They went out of their way to make my life easy.

Service

would have been 5, save for I was charged £299 for your Protect, not sure what I got for this.

Sales

Everything was smooth and simple. Car delivered in great time and love the car.

Sales

No issues and great service

Sales

The staff so pleasant and efficient.

Sales

Despite missing out on a couple cars that matched my specification initially, Matt was able to find me something else that was a closely matched as possible. The purchase and delivery were also a fairly quick and simple process.

Sales

Delivery of new car was speedy and efficient

Sales

good experience with no problems

Sales

Excellent service

Sales

Very well supported by Jake Fielding. Very helpful, and great communication.

Sales

Jake Fielding was a very helpful and polite young man who did everything possible to make sure my purchase was perfect for me.......and it certainly is!

Sales

Efficient engagement with all BMW Centre Staff

Sales

Steven Turner, John (finance man) and Sam (handover man) were all, without exception, very professional, knowledgeable, friendly and made our BMW Rybrook Wolverhampton experience enjoyable.

Sales

Enjoyable experience and nothing too much trouble

Sales

Everyone was very helpful and courteous. have used this garage before and will continue to do so. Excellent service

Sales

Christian was am excellent salesman and top guy who was very knowledgeable about the vehicle.

Sales

Good friendly service

Sales

Whole experience was great, Matt the salesman and Shaz the manager were really good and couldn't have done enough to help. They spent loads of time with me looking at the various options and when I collected the car they gave me loads of info.

Sales

The dealership is excellent. Service superb.

Sales

Everything explained, lots of info given

Sales

Great service, enjoyed dealing with John & Jake and importantly got the car I wanted at a price I was happy with.

Sales

It was very easy to purchase and got looked after really well.

Sales

Excellent service. Nothing too much trouble.

Sales

It would have been nice to have had the car delivered to my house.