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Car returned on time, works completed, lovely & clean
all was good no problem with service
Good customer service staff, other issues address very well, but one issue I asked to be looked at on two different occasions was not addressed at all.
Oil change service took > 1hr longer than promised
I experienced an issue with the brakes and disc they replaced with, probably I need to go them again to sort braking system
Staff very accommodating
Kelly Price dealt with me. Her initial dealings were first class, l praised her for the professional conduct.However l feel she doesn't get the support from the workshop. The health check showed incorrect information. I am still awaiting a reply!
Very good service and very helpful.
just good customer service
Brilliant service, couldn't be happier. Friendly and professional, I would buy another BMW just for the Rybrook service.
Everyone was very pleasant and efficient
I'm happy with the service always go to Wolverhampton to have anything done to my car
Service completed and explained to me what was done
Done on time as expected. Also car valeted well
Service staff were rude, did not want to know and I found there knowledge of the job non existent. They did not want to know
Service done to car ok
Had no issues
Very easy to book online. Service advisor was not very efficient : a lot of time wasted on drop off and pick up.
Rybrook have been very good from the purchase date until know trying to deal with the issue on the car
waiting appointment became 3 hours because micro filter was not available
Quick turnaround. Pleasant to deal with.
Can't believe after how much my service was that my car was not washed. Previous services I have been given the choice. Not on this occasion
Service advisor Mohammed was fantastic, car was supposed to be washed and vacuumed. It wasn't. You shouldn't say to customers that vehicle will be vacuumed when it wasn't
The issue the car went in with was still there when I got back in the car at the garage, but due to being so late had no choice but to leave.
I was informed and updates ever step of my service.
Staff we're superb & gave regular updates
Asked for a service price on the wife's M2 Andy my Bluetooth on my M3 still faulty promise a call back to discuss never received one back.
Spoke to the technician who was dealing with my car and explained what needs doing with the price of doing it. It was completed at the given time too.
Excellent service from Lucy
very poor customer service from the service department. despite emailing and calling the service manager Kelly regarding an issue with my vehicle. nearly two weeks later still no response.
Told before hand about cost and other items that may be needed
The service team were not aware of the modification needed and recommended by the emergency call-out engineer. BMW customer services had to arrange for the engineer to email details of the mod. Had to wait one hour on collection plus car not washed
The service as usual even when it was Benhams has always been excellent and the service, MOT and winter wheel change was done in one day. A courtesy vehicle was given to me which was really a good help and most appreciated.
Quick, pleasant, porofessional service by all members of staff
Completed the work within the time specified and did a great job on the work.
You damaged the wheel and you have refused to replace it
1. The work undertaken on my vehicle I could not fault. 2. I asked the service agent to provide me with costs for extra work that my vehicle required but unfortunately no prices were offered. 3. The wash on my vehicle I was very disappointed with.
The problem was dealt with straight away and I was very well liked after .
Service fine but price for oil and pollen filter change seems excessive.
Car was given for MOT and alloy refurb - estimated time 3-4 days. There was issue with lock nut so had to wait for delivery of lock nut (2 weeks) - they told us on the first day which is fine but then took 4 days to do MOT. Unacceptable.
The service was carried out to my satisfaction.
So easy and stress free
Wrong details taken for fault, branch called to collect car, i enquired if the fault had been rectified and advised them they had looked at the wrong thing and car had to go back into workshop, staff rude and unprofessional to my parter.
There were not enough updates to when the part was going to arrive to complete the repair. I had to phone several times to extract any information from the service advisor.
Was told twice that my car was fixed, but it wasn't. Completely unacceptable for a big brand
Only issue I had was the car was booked in weeks in advance and I needed the car back due to a late afternoon appointment but one of the filters was not in stock on the day and so it was due to be finished at 6pm. Poor planning
Keeper me inform via video of the car and when it was instantly ready for collection.
Coustomer services is poor, communication is poor.
ABLE TO SPEAK TO THE TECHNICIAN WHO SERVICED MY M3
able to fit into my time
Everything was done and explained what had been done
The car was booked in for a Service and MOT, I received no notification that any parts needed to be replaced and was then informed upon the collection that a tyre actually needed replacing. This is not the service I expect from yourselves.
Efficient and friendly staff and competent service
On this one occasion only I had to wait much longer than expected but we read the papers and enjoyed the lovely coffee!
I arranged to collect the vehicle on Saturday 28th September. I waited 1 hour 5 minutes for the keys to be handed back.
Good job , ps plus cleaned my car.
Amazing customer service from Lydia. She went above and beyond to offer me the best service.
Kelly on the service team was most helpful along with all the other members of staff I came into contact with.
Staff are very polite and extremely professional.
Everything was done as agreed
Very good , everything was explained clearly
When the car finally had its MOT the lady asked me beforehand if I wanted it hoovering & washed I said yes! This wasn't done yet had been left with you for several hours.
No feedback regarding work carried out.No call regarding work carried out.Still waiting for a call.Service really bad.
High standard of attention maintained. Very courteous reception from all service staff.
Booked in for a brake fluid service as confirmed via phone call Phoned separately to confirm service hours, given wrong information Surprised to be told on arrival needed full service Since leaving service warning light still showing Now needs mot
Issue dealt with little fuss and straight forward process
Better experience than last time
My front r/hand (Drivers) seat position moved and not returned to original position.
Two particular issues that arose, which will be documented with the garage. However, Lydia Seabrook who I have dealt with previously was fantastic and resolved everything that she could and took ownership throughout.
Kelly and Lisa was brilliant, After paying the £427 for check and service you should feel that this has been done to a high standard not wondering if its been done at all. 50% refund should be offered minimum.
Rybrook resolved my issue very quickly however i was dissapointed with the cost of fixing the issue as it wasn't something that i had broken. The issue was regarding my car media system,it kept rebooting itself. The cause was due to DAB signals.
Attention was given to detail
The car wasn't clean when returned...prints on the exterior and interior of car.
I wasn't happy with the service advisor who dealt with me initially. Usually, this branch and others have excellent customer service however, this individual did not. They did not reply to emails, or feel welcoming at all.
Drop off service was OK but i have used the service drop off at the new BMW at Tamworth which is more slicker Was disappointed with the service when i picked up the car, staff seemed Disinterested More than likely use BMW Tamworth for future :-(
Everything done first time and done well
I had confidence in the information given to me and the explanations provided in addition. The whole experience was fitted into my day which is to me a sign that the customer comes first at BMW in Wolverhampton. You even re-connected my blue tooth.
Mot and warranty inspection complete foc and in good time.
Hassle free service
Very Professional and helpful
The service advisor was completely inexperienced/incompetent and couldn't find my registration first of all. Very aspect of the service handover was incorrect and so had to correct the advisor at every stage.
The car was returned without being cleaned. The wait time in the reception area was excessive. The car was not located in the parking bay advised.
On both occasions the car has been booked in we asked for a dent repair quote. First occasion this was not done, apology given. Second occasion promised multiple times this would be done, advised waiting for quote to be emailed, again never received.
I finished work at half 5 that day and rang up the dealership to see what was happening with my car. I was informed no work had been carried out, I needed my car the next day for work. (Please see next text box as character limit reached).
My car came in re a fault that Rybrook were supposed to have rectified earlier this year - clearly this was not done properly!
The sales executive was excellent and catered for all my needs
I was kept updated throughout the process and our car sales advisor went through instructions on the car for us which was invaluable
We were kept informed about the purchase and updated regarding delivery dates and arrangements
Confident professionals in an impressive building.
Very good service pre-order but following contract average
They made my experience special
Sam Hole sales manager was great to deal with, polite, pleasant, and enthusiastic
Very satisfied with whole procedure from first time I visited to taking delivery of my new car with the help of Jake
Because we had no issues whatsoever. Our dealer also delivered the new car direct to our home as I had only returned from holiday the day before.
An excellent experience again with excellent input from Tom the sales consultant.
The big thing for me was I did not have to spend hours in BMW whilst purchasing my new car. I have experienced other premium brand dealers and I spent half a day in there. BMW sales process and Tom Hawthorne are way above anything I have experienced.
Everything went smoothly
Car was clean and everything was explained in detail.
As above, the service we received from Mark was excellent. A far cry from the attention we received from a local Land Rover dealer, who were uninterested in their potential customers. Collecting our new car was made very special.
Kids thought it was their second home
The sales executive was excellent (Christian Short) at the Wolverhampton Dealership
The car was ready and sparkling. The hand over covered all aspects of the controls and the staff were very patient in explaining everything
Extremely satisfied from start to finish, Christian Short was very focused on my specifications and needs and made sure they were addressed. With delivery it was also just as smooth, everything was explained & left when I was 100% happy.
No complaints everything was great
First class service and very helpful staff.
Very happy with the service they provided
Always made to feel welcome.
The service I received from start to completion of the deal was excellent I would also just like mention Christian Short who guided me the process kept me informed as the sale progressed he and the team involved provided the perfect customer service
Again, good people, made me feel special, and a great product.