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The video link of works compete was great. Again quick and easy to book in and time slots were good
Evacuated twice while I was there trying ti collect car due to fire slarm fault. I accept this was unfortunate but it took way too long for the service desk staff to return to their desks/work after the event was over.
Very friendly staff
No problems with booking or dealing with questions. However see below, not enough space here.
Excellent service provided in getting alloy repairs carried out to return my vehicle at the end of the lease agreement. All work carried out as promised to a very high standard
Booking car in took an hour which resulted in me being late for work. The advisor was surly and didn't seem interested in my problems. Upon receiving the car back I was told if I wanted my washers fixed 'properly' it would cost me £148!
Although service department was short staffed ( one person unable to get into work) leaving only one person to book vehicles in, the handover before and after was efficient. I even received a call when the work was completed.
Seems to take a number of visits to solve a problem - unfortunately still have issues.
Excellent service. Employees are courteous, helpful and efficient.
Having dropped my car off the night before my Service was due and picking up at 17.30 the next day and paying £600 I was very disappointed to find that the vehicle had not been valeted, I will be considering using another dealership in future
not all service work carried out on car due to mileage. Not informed of software update which affected sat nav and radio stations, which were lost.
The service department did not understand that I need my vehicle returned the same day - I can not keep making multiple trips from Telford.
Service carried out on the appointed day and finished for collection as prior agreement.p.s Car had a welcome valet !
Satisfy the service. More detail explanation on what theyve done is even better.
I was allocated a 9am "Fastlane" service which was supposed to take 90mins. I eventually left at approximately 11.55am with updated finish times missed and no apology. The work was completed.
The service and work that needed to be done was swift and thorough.
Job was done on time and my car was washed and cleaned from the inside as well.
Great. Even got my car back early
My car went in for an oil leak and headlights that 'wobble' over certain type of bumps and mist up in wet weather. Since I've had the car back, I still have an oil leak and headlights that wobble. Not checked headlights in wet weather.
My car was given back to my initially with the fault supposedly repaired but as soon as the car was started the error message was still there
Provision of free taxi to station after delivering car for service. Provision of loan car when warranty work could not be completed immediately and delivery of my car back to my home. Excellent car wash and valeting.
An extremely professional service delivered in a friendly and efficient manner
Superb team at Wolverhampton who really work hard to make sure the customer has a great experience - every time.
On arrival you are instantly greeted by the reception ladies and made to feel welcomed and at ease with the offer of seating and the service of a drink.
Very helpful. Sorting out issues with my car.
Rybrook staff were fine
Nothing to fault
THey did the service I wanted at the agreed price, with no attempted extra sales
Booked my car in for a running in service on a Saturday and just waited for it
Curtious staff & plenty of refreshments.
I met with 4 staff members, all were assured and gave me a feeling of confidence in their system. And my car runs extremely well!
Kept informed and when I went to pick the car up the service lady spent time explaining to me what they had done
Lydia Seabridge a real credit to the business. Workshop staff completely reliant on computer diagnostics and have no attention to detail. Including fitting my mirror wonkey, and failing to complete the job correctly on numerous occasions!
Following the service the dashboard lights still told me the car needed a service so I had to return to get the light reminder reset. This was a basic omission that caused inconvenience. Quality assurance didn't work!
The work that had to be done was completed in a professional way my only grumble is that when I picked the car up in the front headrest was lying on the backseat and the radio totally all over the place do not know how they drove it like this
The problem the car had developed was solved on first vist.
The professional and courteous approach by Rybrook gave me the confidence to leave the car in their capable hands.
I do not look for faults, but I could not find any, anyway. It is so nice to deal with people who do exactly what they say they will, in the time they promised.
Drop off - No Issues all very ProfessionalComms to say ready to collect - ExcellentPick Up - Very Poor - Incorrect Mileage on Invoice questioned if serviced the correct car? Poor answer and no run through of work carried out. Wash and Vac Poor.
Friendly and hospitable staff
Very good service
Compared to some dealerships I have dealt with before, the experience at Rybrook is just better in every way. The service is brilliant and cant fault anyone there at all.
Everything I needed to know was explained to me.
Because the service could not have been any better
My car was ultimately roadworthy by the end after over 5 hours of waiting and receiving rude service.
Its always done correctly the first time
Everything was seamless and got car back when I needed it. Good communication also from service department
good attentive service
Very happy with 1st visit to Rybrook for MOT. Yet to be seen if THEY can fix oil level measuring issue.
Excellent service provided by Kelly Price on the service desk.
Very Good. Arranged a Car for a day while car was serviced. They phoned when Car was available.
Got the job sorted first time
Everything was satisfactory but had to wait a while longer than expected during a "waiting" appointment
Car booked in for at service at 9am.Waiting for 20 mins before I was seen by adviser.Did not know how long service would take and had to check, I was told 1 1/2 - 2 hrs.At 11:15 I had to chase reception as I could see car parked up.SEEN AT11.30!!
Communication was brilliant
On this visit I cannot give a top marking as I went in for tyres to be checked and as I drove off the same warning notice appeared so I had to return the following day when I was then completely satisfied.
Can not praise Christian Short enough for his calm & professional manner during the purchase process. He fully explained all the car options available on my budget to help me make an appropriate choice, without unnecessary pressure
Excellent service couldnt fault it
The whole process was perfect, everybody was friendly and my car is stunning.
professional and it felt as if I the customer mattered
All round excellent service. They really made an effort to make everything perfect.
Matt Haslem is an excellent salesman.
We saw and bought and had the car delivered within the space of 2 weeks.
A thoroughly enjoyable experience.All staff were professional and knew the product very well - kept informed of the progress fromplacing the order to delivery.
The best main dealer experience I have every had, attentive, courteous, professional staff. I would recommend this particular dealership to anyone wishing a car.
Salesman and sales manager were both very helpful, courteous and professional.
Everything simplified and well explained by my salesman Matt Haskell,no questions left unanswered.
Very helpful and efficient service throughout
Good friendly knowledgeable service
It was done professionally and in a friendly manner. Overall it was a happy experience.
Excellent. Matt listened to what I wanted and most importantly what I didnt want, answered emails quickly, sourced the car quickly...great experience. Everyone at Dealership always friendly and polite
Very attentive, giving all the information I needed to choose the right car for me updated all the way through . Very pleased.
The dealer was great, this is our second car we have brought from here and we are always looked after when ever we come back for service or sales.
I was completely satisfied. I was given a test drive on the car i was looking to purchase and given a good overall view of the car spec. I was kept up-to-date on the progress throughout the build and upto the delivery at the dealership.
As I wasnt sure what car I was looking for , many makes and models were shown
The salesmen were very professional and straight forward with the purchase of my bmw.
No pushy sales techniques
very smooth hand over process. the sales exec and his manager jointly handled the process. There was a problem with the quality of the external valeter company. the dealer principal dealt with this and arranged for a complete valet
My sales person Tom spent all the time I needed, explaining in detail all I needed to know. Super efficient a credit to the company.
Excellent, personable and professional service from all involved
Tom who was dealing with me kept to his word that he would be in touch all the time and keep me updated with the progress of my car