Quite surprised at having to pay for my own taxi home after dropping off the car. First time I've ever had to do that despite having had multiple minis and BMW's from here over last 8/9 years. Bit cheap considering I'd just spent £400+ on service.
I had to wait about 15mins for a service representative, to which they asked if I was dropping off or collecting a vehicle? I thought this would have been on the system as a prompt upon calling the next customer I.e. collecting?
Your service department from front desk all the way to the technicians are fantastic.
Work carried out was all great and time wise. Only problem was been kept waiting the last 2 times to see a service personnel to collect the car.
I think you are to expenceive
Issue with tyre Advised and resolved in one day ??
Job done in time specified.
Everything I expected was delivered
Very satisfied,plus my car was valeted.
Seamless process. Slight improvement would be the knowledge of staff when collected vehicle. Couple of points made by technician on paperwork and when Discussed with adviser wasn't too sure what they were and answers were a little flustered.
I was given the price at Rybrook Wolverhampton for my car service and map update more than what you show on BMW website. I was smart enough to look at the website while at the shop and challenged. Then the advisor price matched it then.
Cost of service was excessive, I was charged £285.47 labour for 1.5 hours, my car was only off the road and in the garage for about 1.5 hours including the wash! (Using vehicle connect app)
Longer wait than suggested when booking
Very happy the service team were very accommodating and kept ourselves updated
Good friendly service especially in the morning. When collecting my car I did get the impression that the advisor thought I should grateful that the had replaced the part for free.
appointment time and service was carried out in time frame agreed
I waited a week for new tyres
Very easy and professional
There was a problem with fitting new tyres. I was told that I needed 4 new tyres after 12,000 miles on my first service. There was confusion as to whether the tracking was OK and I was eventually told it was not. Did this cause the tyre wear?
Good service from start to finish.
Good service and very professional staff that knew what they were taking about.
As above to much waiting around
had to wait for replacement part to be ordered
As per above. Receptionists were also friendly.
Dealing with After sales was the best and most responsive I've had with Rybrook so far, however: - I was overcharged £45 in error - don't know what you do with them, but every time I get my car back from you I get a "charge key battery" warning
Excellent efficient service and great knowledge from technician I spoke to Alex
Most of the things went well . I was called on more than one occasions post service asking to book which was annoying.
Brilliant service Diagnosed and fixed same day after only casting in with the issue in the morning
Rybrook Wolverhampton has provided me a great service experience.
Would be 5 stars if I had not been contacted the next day to ask for the payment I had already made. Sort it out.
My experience was as you would expect of high quality. Also, the lady I dealt with, Lucy Humphries, was extremely pleasant and helpful.
I was hoping third time lucky but no since I had my wheels refurbished there has been a constant problem with tyre pressure needing more air every two weeks by instruction of the on board computer Car booked in again on December this time I hope
Completely satisfied very helpful and friendly everyone makes you feel very welcome. Thank you very much ??
the seating area catered well for all sort of your seating problems
Having brought my car to this dealership numerous times to resolve my issues, I have had no success in having my car returned to me with the problem fixed.
Car returned on time, works completed, lovely & clean
Second visit, job now done, I think, but it appears the job could have been done on the first visit, so saving me a lost half day of work
Oil change service took > 1hr longer than promised
all was good no problem with service
Good customer service staff, other issues address very well, but one issue I asked to be looked at on two different occasions was not addressed at all.
I experienced an issue with the brakes and disc they replaced with, probably I need to go them again to sort braking system
Kelly Price dealt with me. Her initial dealings were first class, l praised her for the professional conduct.However l feel she doesn't get the support from the workshop. The health check showed incorrect information. I am still awaiting a reply!
Very good service and very helpful.
just good customer service
Everyone was very pleasant and efficient
Brilliant service, couldn't be happier. Friendly and professional, I would buy another BMW just for the Rybrook service.
I'm happy with the service always go to Wolverhampton to have anything done to my car
Service completed and explained to me what was done
Done on time as expected. Also car valeted well
Service staff were rude, did not want to know and I found there knowledge of the job non existent. They did not want to know
Quick turnaround. Pleasant to deal with.
waiting appointment became 3 hours because micro filter was not available
Can't believe after how much my service was that my car was not washed. Previous services I have been given the choice. Not on this occasion
Very easy to book online. Service advisor was not very efficient : a lot of time wasted on drop off and pick up.
Rybrook have been very good from the purchase date until know trying to deal with the issue on the car
The issue the car went in with was still there when I got back in the car at the garage, but due to being so late had no choice but to leave.
Service advisor Mohammed was fantastic, car was supposed to be washed and vacuumed. It wasn't. You shouldn't say to customers that vehicle will be vacuumed when it wasn't
Excellent service from Lucy
Staff we're superb & gave regular updates
I was informed and updates ever step of my service.
Spoke to the technician who was dealing with my car and explained what needs doing with the price of doing it. It was completed at the given time too.
very poor customer service from the service department. despite emailing and calling the service manager Kelly regarding an issue with my vehicle. nearly two weeks later still no response.
Asked for a service price on the wife's M2 Andy my Bluetooth on my M3 still faulty promise a call back to discuss never received one back.
Told before hand about cost and other items that may be needed
The service team were not aware of the modification needed and recommended by the emergency call-out engineer. BMW customer services had to arrange for the engineer to email details of the mod. Had to wait one hour on collection plus car not washed
The service as usual even when it was Benhams has always been excellent and the service, MOT and winter wheel change was done in one day. A courtesy vehicle was given to me which was really a good help and most appreciated.
1. The work undertaken on my vehicle I could not fault. 2. I asked the service agent to provide me with costs for extra work that my vehicle required but unfortunately no prices were offered. 3. The wash on my vehicle I was very disappointed with.
Completed the work within the time specified and did a great job on the work.
You damaged the wheel and you have refused to replace it
Quick, pleasant, porofessional service by all members of staff
The problem was dealt with straight away and I was very well liked after .
Service fine but price for oil and pollen filter change seems excessive.
Car was given for MOT and alloy refurb - estimated time 3-4 days. There was issue with lock nut so had to wait for delivery of lock nut (2 weeks) - they told us on the first day which is fine but then took 4 days to do MOT. Unacceptable.
Mr. Mark Chandler of BMW gave superb service throughout the whole transaction
Went out of their way to undestand and help.
The service is second to none and the staff are always very helpful
Mark chandler was great, he wasnt pushy and listened to what i wanted. He also appreciated i am busy with work etc so didnt hound me with calls following my enquiry.
The car arrived on time and the service we received from Christian was exceptional.
From conception to completion of purchasing my new car
Always kept upto date through the process
Very friendly staff who answered all our questions
Regular updates from Tom Hawthorne, always felt reassured that our new car would be deeon time.
The sales executive was excellent and catered for all my needs
I was kept updated throughout the process and our car sales advisor went through instructions on the car for us which was invaluable
We were kept informed about the purchase and updated regarding delivery dates and arrangements
Rybrook
Wolverhampton
