Quite surprised at having to pay for my own taxi home after dropping off the car. First time I've ever had to do that despite having had multiple minis and BMW's from here over last 8/9 years. Bit cheap considering I'd just spent £400+ on service.

I had to wait about 15mins for a service representative, to which they asked if I was dropping off or collecting a vehicle? I thought this would have been on the system as a prompt upon calling the next customer I.e. collecting?

Mr. Mark Chandler of BMW gave superb service throughout the whole transaction