Loading...

ABOUT Rybrook WOLVERHAMPTON BMW.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Shahab Uddin

Head of BMW Sales

Andy Gibbs

BMW New Car Sales Manager

Dominic Anson

BMW Used Car Sales Executive

Jason Westbury

BMW Used Car Sales Executive

Jason Bailey

BMW Used Car Business Manager

Joanne Newey

BMW Showroom Host

Linda Bradley

BMW Bodyshop Co-ordinator

Kelly Price

BMW Service Advisor

Paul Noyce

BMW Used Car Sales Manager

Verrinder Kumar

BMW Parts Advisor

Rhiannon Bradley

Receptionist

Jayne Priest

BMW Receptionist

Andrew Stockley

BMW Workshop Controller

Louise Morris

BMW Service Administrator

Matt Haslam

BMW New Car Sales Executive

Jake Fielding

BMW New Car Sales Executive

Richard Davies

BMW Enquiry Manager

Sarah Fereday

BMW HR Manager

Sarah Westbury

BMW Local Business Development Manager

Charlotte Rees

BMW Accounts Assistant

Tom Hawthorne

BMW New Car Sales Executive

Mark Hales

BMW Parts Advisor

Steve Riggs

BMW Used Car Sales Executive

Lydia Seabridge

BMW Service Reception Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The video link of works compete was great. Again quick and easy to book in and time slots were good

Service

Evacuated twice while I was there trying ti collect car due to fire slarm fault. I accept this was unfortunate but it took way too long for the service desk staff to return to their desks/work after the event was over.

Service

Very friendly staff

Service

No problems with booking or dealing with questions. However see below, not enough space here.

Service

Excellent service provided in getting alloy repairs carried out to return my vehicle at the end of the lease agreement. All work carried out as promised to a very high standard

Service

Booking car in took an hour which resulted in me being late for work. The advisor was surly and didn't seem interested in my problems. Upon receiving the car back I was told if I wanted my washers fixed 'properly' it would cost me £148!

Service

Although service department was short staffed ( one person unable to get into work) leaving only one person to book vehicles in, the handover before and after was efficient. I even received a call when the work was completed.

Service

Seems to take a number of visits to solve a problem - unfortunately still have issues.

Service

Excellent service. Employees are courteous, helpful and efficient.

Service

Having dropped my car off the night before my Service was due and picking up at 17.30 the next day and paying £600 I was very disappointed to find that the vehicle had not been valeted, I will be considering using another dealership in future

Service

not all service work carried out on car due to mileage. Not informed of software update which affected sat nav and radio stations, which were lost.

Service

The service department did not understand that I need my vehicle returned the same day - I can not keep making multiple trips from Telford.

Service

Service carried out on the appointed day and finished for collection as prior agreement.p.s Car had a welcome valet !

Service

Satisfy the service. More detail explanation on what they’ve done is even better.

Service

I was allocated a 9am "Fastlane" service which was supposed to take 90mins. I eventually left at approximately 11.55am with updated finish times missed and no apology. The work was completed.

Service

The service and work that needed to be done was swift and thorough.

Service

Job was done on time and my car was washed and cleaned from the inside as well.

Service

Great. Even got my car back early

Service

My car went in for an oil leak and headlights that 'wobble' over certain type of bumps and mist up in wet weather. Since I've had the car back, I still have an oil leak and headlights that wobble. Not checked headlights in wet weather.

Service

My car was given back to my initially with the fault supposedly repaired but as soon as the car was started the error message was still there

Service

Provision of free taxi to station after delivering car for service. Provision of loan car when warranty work could not be completed immediately and delivery of my car back to my home. Excellent car wash and valeting.

Service

An extremely professional service delivered in a friendly and efficient manner

Service

Superb team at Wolverhampton who really work hard to make sure the customer has a great experience - every time.

Service

On arrival you are instantly greeted by the reception ladies and made to feel welcomed and at ease with the offer of seating and the service of a drink.

Service

Very helpful. Sorting out issues with my car.

Service

Rybrook staff were fine

Service

Nothing to fault

Service

THey did the service I wanted at the agreed price, with no attempted extra sales

Service

Booked my car in for a running in service on a Saturday and just waited for it

Service

Curtious staff & plenty of refreshments.

Service

I met with 4 staff members, all were assured and gave me a feeling of confidence in their system. And my car runs extremely well!

Service

Kept informed and when I went to pick the car up the service lady spent time explaining to me what they had done

Service

Lydia Seabridge a real credit to the business. Workshop staff completely reliant on computer diagnostics and have no attention to detail. Including fitting my mirror wonkey, and failing to complete the job correctly on numerous occasions!

Service

Following the service the dashboard lights still told me the car needed a service so I had to return to get the light reminder reset. This was a basic omission that caused inconvenience. Quality assurance didn't work!

Service

The work that had to be done was completed in a professional way my only grumble is that when I picked the car up in the front headrest was lying on the backseat and the radio totally all over the place do not know how they drove it like this

Service

The problem the car had developed was solved on first vist.

Service

The professional and courteous approach by Rybrook gave me the confidence to leave the car in their capable hands.

Service

I do not look for faults, but I could not find any, anyway. It is so nice to deal with people who do exactly what they say they will, in the time they promised.

Service

Drop off - No Issues all very ProfessionalComms to say ready to collect - ExcellentPick Up - Very Poor - Incorrect Mileage on Invoice questioned if serviced the correct car? Poor answer and no run through of work carried out. Wash and Vac Poor.

Service

Friendly and hospitable staff

Service

Very good service

Service

Compared to some dealerships I have dealt with before, the experience at Rybrook is just better in every way. The service is brilliant and can’t fault anyone there at all.

Service

Everything I needed to know was explained to me.

Service

Because the service could not have been any better

Service

My car was ultimately roadworthy by the end after over 5 hours of waiting and receiving rude service.

Service

It’s always done correctly the first time

Service

Everything was seamless and got car back when I needed it. Good communication also from service department

Service

good attentive service

Service

Very happy with 1st visit to Rybrook for MOT. Yet to be seen if THEY can fix oil level measuring issue.

Service

Excellent service provided by Kelly Price on the service desk.

Service

Very Good. Arranged a Car for a day while car was serviced. They phoned when Car was available.

Service

Got the job sorted first time

Service

Everything was satisfactory but had to wait a while longer than expected during a "waiting" appointment

Service

Fantastic

Service

Car booked in for at service at 9am.Waiting for 20 mins before I was seen by adviser.Did not know how long service would take and had to check, I was told 1 1/2 - 2 hrs.At 11:15 I had to chase reception as I could see car parked up.SEEN AT11.30!!

Service

Communication was brilliant

Service

On this visit I cannot give a top marking as I went in for tyres to be checked and as I drove off the same warning notice appeared so I had to return the following day when I was then completely satisfied.

Service

Can not praise Christian Short enough for his calm & professional manner during the purchase process. He fully explained all the car options available on my budget to help me make an appropriate choice, without unnecessary pressure

Sales

Excellent service couldn’t fault it

Sales

The whole process was perfect, everybody was friendly and my car is stunning.

Sales

professional and it felt as if I the customer mattered

Sales

All round excellent service. They really made an effort to make everything perfect.

Sales

Matt Haslem is an excellent salesman.

Sales

We saw and bought and had the car delivered within the space of 2 weeks.

Sales

A thoroughly enjoyable experience.All staff were professional and knew the product very well - kept informed of the progress fromplacing the order to delivery.

Sales

The best main dealer experience I have every had, attentive, courteous, professional staff. I would recommend this particular dealership to anyone wishing a car.

Sales

Salesman and sales manager were both very helpful, courteous and professional.

Sales

Everything simplified and well explained by my salesman Matt Haskell,no questions left unanswered.

Sales

Very helpful and efficient service throughout

Sales

Good friendly knowledgeable service

Sales

It was done professionally and in a friendly manner. Overall it was a happy experience.

Sales

Excellent. Matt listened to what I wanted and most importantly what I didn’t want, answered emails quickly, sourced the car quickly...great experience. Everyone at Dealership always friendly and polite

Sales

Very attentive, giving all the information I needed to choose the right car for me updated all the way through . Very pleased.

Sales

The dealer was great, this is our second car we have brought from here and we are always looked after when ever we come back for service or sales.

Sales

I was completely satisfied. I was given a test drive on the car i was looking to purchase and given a good overall view of the car spec. I was kept up-to-date on the progress throughout the build and upto the delivery at the dealership.

Sales

As I wasn’t sure what car I was looking for , many makes and models were shown

Sales

The salesmen were very professional and straight forward with the purchase of my bmw.

Sales

No pushy sales techniques

Sales

very smooth hand over process. the sales exec and his manager jointly handled the process. There was a problem with the quality of the external valeter company. the dealer principal dealt with this and arranged for a complete valet

Sales

My sales person Tom spent all the time I needed, explaining in detail all I needed to know. Super efficient a credit to the company.

Sales

Excellent, personable and professional service from all involved

Sales

Tom who was dealing with me kept to his word that he would be in touch all the time and keep me updated with the progress of my car