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Staff knowledgable, willing to help and put things right.
Work completed on time and I was advised what further needed to be undertaken int he near future.
Car not cleaned, lack of staff booking in and out, 35 minute wait each end to drop off keys and collect. No where available to park at 08.20.
very good overall, just lack of courtesy car even when booked in 6-7weeks in advance as the only negative
My car was collected and returned by a very polite driver, and I would have been completely satisfied if I hadn't had to wait so long for it to be booked in.
Was a good experience. Not my centre of choice prefer worcester. I find wolverhampton not that hungry for my custom and a little bit complacent.
They went out of their way to make my life easy.
Professional and empathetic from the staff
I have couple of reasons for this, first of all they made me wait between 30/40 mins and when I went to the reception they have said. Your has not been picked up by any consultant. Secondly, I booked over the phone for courtesy car and couldnt provid
1 , Called to say car was ready wasnt! then car was returned to me dirtier than when brought in for service. 2, on one occassion a CD had been removed from the car! 3) The last occasion a boot print was left on the back seat of my X5!!!
The staff are always friendly but during the service it was asked about an issue with the front wheel/brake system that was not fixed correctly on a special previous visit. Today I found the vehicle still seems to have the same issue.
You did not wash and clean it properly after mot.
As above. Brilliant service and very professional. Will definately be using their services again in the future regarding MOT's + Services etc.
The front facing people are very good. But I shouldnt have had issues with oil leaks and tyre pressures.
Didnt realise adblue was chargesblecwith a Service Plan and less than 9000 milesWould have given 5
The service operative was friendly, knowledgeable, professional and helpful. What more could I ask.
The process seemed to take longer that I was expecting for a minor fluid top up.
so easy to deal with.
Not a very personal service. left me somewhat underwhelmed
Bookings dont show on BMW app - no reminder text
They did what they said they would and in the time quoted.
Made very welcome with coffee and soft drinks available, and a comfortable waiting area.
Car collected for service ,
Has good has their word when they say 2.5 hrs it was 2.5hrs
Very happy but there seemseems to be a minor software glitch on the car after service, which I require about with yourselves after Christmas
Additional work was found to be required, all work was completed on the day
For the above reasons plus if I hadn't come when I did everyone would have gone home.
As above, very efficient staff
Very satisfied with the service & The Mini Cooper loaned to me was excellent! However being contacted some 5 hours after collection asking when would I be collecting today? Did leave me thinking... do they not know my car and keys were not on site?
I thought they would clean the car a bit better at the end of the service. It was nice and quick however and I didn't need to wait long
Mostly all good but they didnt wash my car as said When I arrived to drop the car and then I couldnt find my car on my way out so was walking in the rain with my daughter car seat trying looking for my car ..
The customer service is personable and first class and regular updates are always provided throughout the deliverable.
Excellent service, use of hot desk office with WiFi while waiting is a huge help.All staff are ver helpful and friendly.
Not this time round and felt a bit let down maybe because we had an older car! We are thinking of changing our car in March and this whole process at Rybrook has left a soar taste!
Front passenger seat leaver came back broken. Back seatbelt no longer registering. Was working all fine before service. Phoned to rectify the issue and told it was my problem
friendly and helpful staff
Because they did all the work I asked for and also washed and vacummed my car
I always receive very good service at Wolverhampton
Exceptional service, from Joanne at the front reception desk to Kelly in service. She introduced me to Ed the technician working on my car who was so happy to help, top guy! Cant sing Rybrook Wolverhamptons praises enough, brilliant service! *****
I got regular updates and the car was fixed and spotless on the agreed time.Efficient reliable service.
What was requested was done at the first attempt, no having to book the car in again because something was missing.
Kelly is extremely dedicated to her job, very polite, very helpful, cares for the customer. An asset to BMW.
Professional. Quick. Kept promises.
Great service fast and efficient had the pleasure of speaking to a technician Alex he was very knowledgeable.
Long wait at service desk. When we rang we were not called back as promised.We asked for a mirror to be checked but have no idea if it was actually done. Quote for tyres was promised the next day but 2 weeks later has not arrived.
After service my car started giving me problems. Don't know what they did to it.
It would have been nice to have had the car delivered to my house.
Whilst Wolverhampton is not my nearest dealership, they have always offered a personal service that I have not found anywhere else. Whenever I make contact they are always extremely helpful and enthusiastic to resolve anything.
good rapport with all staff
The deal that was put together for this purchase was excellent and as previously the attention from Tom Hawthorne and John the Sales Manager was exemplary.
Sales executive very knowledgeable.
best centre for bmw I have used I had over 20 cars
Recieved the car sooner than expected
Treated as though I was doing BMW a favour buying a car, not the other way round.
The staff were friendly and knowledgable, explaining all the details of the car and paperwork.
Everything went smoothly and I was kept fully informed of my cars progress from being built in Germany to it being enroute to garage
Everything went swimmingly
I was appraised of the order of the vehicle from the start all the way to collection
The Customer Associate was great he kept us informed all the way through, the outside of the Car was not in showroom Condition, had some Dirt on the under side, some was cleaned off still some on when we left.
Amazing service from Steve, Sam, Andy and John!
Matt was very nice, compared to the others Ive seen
Actually listened to what I wanted