About Your Local BMW Retailer | Rybrook Wolverhampton

01902 457000

OUR CUSTOMER REVIEWS

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

309 ratings and 121 comments received in the last 90 days.

26 December 2021

very good person

13 December 2021

Great experience, everything setup and explained very well.

11 December 2021

Everything was completed satisfactorily

11 December 2021

Jake was very helpful and attentive and made the process easy.

06 December 2021

We could not fault the salesman in any way .Mr Sam Hole was friendly and helpful throughout.

05 December 2021

Great well informed friendly staff

04 December 2021

Was kept informed regularly and any queries i had were answered straight away. During delivery of the car, Christian was very informative. At all times he was polite and courteous.

30 November 2021

Test drive arranged as agreed. Salesman was very courteous and available throughout to answer questions and sort things out.

30 November 2021

I am completely satisfied with the experience I received at BMW. All my needs were accommodated.

30 November 2021

Jake helped me to choose right car and informed me regularly on the progress

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30 November 2021

Brilliant from start to finish

30 November 2021

Quick and great service

29 November 2021

Very happy from start to finish. Christian kept me updated regularly and came across very professionally.

29 November 2021

Everything was perfect

29 November 2021

The staff went above and beyond our expectations and made us feel welcome and valued customers. They were knowledgeable, helpful and took time to ensure we were happy and confident with our new BMW.

26 November 2021

All the staff catered for mr every need right through the experience, excellent.

24 November 2021

Great service very Satisfied

24 November 2021

The whole process went smoothly.

23 November 2021

Completely satisfied with the service and vehicle provide by Rybrook Wolverhampton.

23 November 2021

Everything went perfect

21 November 2021

The service from BMW's staff (sales, commercial and production) has been great, as they have been informative and very helpful whenever I needed assistance, or any queries to be answered.

21 November 2021

Very happy.

19 November 2021

Tom was excellent kept us informed throughout the process and answered every question.

18 November 2021

The sales and after service was enjoyable and complete. I felt I was being looked after the whole time including up dating emails.

17 November 2021

I was extremely satisfied as everything was taken care of and I didn't really have to do anything but pick my brand new car up.

09 November 2021

Felt were treated extremely well by Christian on the day we picked up our car.

07 November 2021

Prompt service and friendly staff

06 November 2021

Great purchasing experience

06 November 2021

Tom Hawthorne was superb in keeping me informed, the transaction was smooth and avoided unnecessary dialogue during negotiations. Handover was seamless

04 November 2021

Friendly service and easy to complete purchase

30 October 2021

Steve Turner did an excellent job from start to finish

12 October 2021

Everyone was helpful

12 October 2021

Great service

02 January 2022

No problems

02 January 2022

Happy with the service and the work that was carried out

01 January 2022

Must commend William Parsons. Excellent listener and clear communicator. Kept me up to date at all stages of the service process.

01 January 2022

Quick and simple

01 January 2022

Service done on time and staff were very helpful and friendly

29 December 2021

SERVICE GOOG

28 December 2021

Everything was explained very clearly

27 December 2021

mot and service completed with no issues. car ready when i was told it would be

27 December 2021

Excellent service. Laura Beadows service manager provides individualised excellent service

27 December 2021

Prompt, efficient and informative

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27 December 2021

Perfect

27 December 2021

The attention and help given by Laura Beddows (Customer Service ) was exceptional and underlined how important personnel contact is in a relaxed and confident manner.

25 December 2021

Had no problems with them and got everything and more than I expected from having my car serviced at a BMW dealer. Top service.

25 December 2021

Service really good. Kept updated

21 December 2021

again I had a friendly welcome and it was clearly explained what would happen next.

20 December 2021

I was very satisfied with the service provided by your team.

20 December 2021

Good service

20 December 2021

Did a good job looked after me

19 December 2021

Everything from the hand off to collection of my car, it was perfect

19 December 2021

good service

17 December 2021

Great fast check in process with self checkin. Very courteous post sales rep allocated to me , quick to respond and help. Easy to access and deal with.

14 December 2021

Very positive except the wait for a courtesy car, it was well over a month from dining with my problem until the appointment due to the need for a courtesy car.

14 December 2021

Always received great service

13 December 2021

Brilliant

13 December 2021

STRAIGHT FORWARD

11 December 2021

Good prompt service

11 December 2021

Everything was carried out in a timely manner. Car returned cleaned.

10 December 2021

Service Manager just wanted to satisfy a customer

10 December 2021

Perfect service from start to finish.

07 December 2021

Efficient service

06 December 2021

No problems. Will managed the situation well

06 December 2021

I gave this answer because I felt that my queries regarding a problem were taken seriously and the software update of which the car was booked in for was carried out at the sametime.

06 December 2021

They did an excellent job

04 December 2021

The service given was faultless .

03 December 2021

Job done

01 December 2021

I always have excellent service from BMW

30 November 2021

Customer service was perfect

29 November 2021

Booking in was easy and simple and I was welcomed upon entering into the building.

29 November 2021

Very good service experience. Answered my questions completely. Good report back from service and requirements.

28 November 2021

Great service

28 November 2021

As above, good service

28 November 2021

Kept informed

26 November 2021

Work was completed at time stated.

26 November 2021

They were professional and fairly quick

25 November 2021

Sam in the service department was great. Yasmin was brilliant.

24 November 2021

Will and Mo where incredibly helpful and made it very easy for me.

24 November 2021

Everyone was very kind and assisted me throughout as disabled motorbility customer

23 November 2021

I was kept informed of my vehicle from start to finish. I had booked a particular item from the choices however I was contacted to inform I didn't need the work I had picked and that the cost would be far less which is always wonderful

22 November 2021

The services was very good, an issue occurred and yasmin sorted it.

21 November 2021

Everything went great

21 November 2021

Again got the work done kept me informed very professional company

20 November 2021

I was at bmw Wolverhampton, I was happy with the service provided by Vicky Paxton especially, and also the the technicians to sort my car on time. Great job

18 November 2021

Agent I dealt with first class

18 November 2021

Received a text to confirm booking.was greeted by staff waiting for me to hand my car over.

16 November 2021

I was well looked after by the service team

16 November 2021

No issues

16 November 2021

Good communications, work completed in time

14 November 2021

Will was amazing. Polite and professional and kept me up to date throughout. An absolute credit to your business

13 November 2021

The work was carried out has promised

09 November 2021

Service was brilliant very pleased

09 November 2021

Done on time

08 November 2021

Good service

08 November 2021

Because they completed exactly what I wanted and washed and vacuumed my car too!!

08 November 2021

I have complete faith in the service I receive at Rybrook Peace of mind is worth a lot

08 November 2021

could not be any better

07 November 2021

Ran it smooth like clock work.

07 November 2021

I was satisfied because every thing was done satisfactorily regarding the problem.

06 November 2021

Fast and efficient service very happy

05 November 2021

Hassle free

05 November 2021

All staff were polite and efficient

03 November 2021

My car was ready when I requested & the follow up warranty work explained well. Service team member that handed my car over to me very helpful & pleasant

02 November 2021

The staff were Polite and helpful. They were efficient ensuring that the car was ready on time and the paperwork was completed quickly.

02 November 2021

Staff very friendly and the work was completed in a timely manner. The service advisor who dealt with me (Laura) was very customer focused and knowledgeable. She is a great ambassador for BMW and Rybrook.

01 November 2021

Great service

30 October 2021

Everything was covered by the service pack or the warranty so I had no issues or complaints

24 October 2021

Very polite friendly staff Can't fault them I recommend this service garage to any bmw owner

24 October 2021

They listened to what issues I had and dealt with them

23 October 2021

Philip was very polite and very experienced salesman.

18 October 2021

100% perfect

18 October 2021

Professional - friendly - explain things clearly - send me a video of the vehicle inspection

18 October 2021

The level of service and attention was outstanding. Having recently switched from a VW I immediately felt the difference in attention to detail.

18 October 2021

Explained the job and results

17 October 2021

Service was excellent from start of process to completion

17 October 2021

I was kept up to date with the progress of the work on my car, there were no hidden costs and staff were very friendly.

14 October 2021

The issue/fault was diagnosed and fixed with no fuss

14 October 2021

Laura sorted out a high spec courtesy vehicle for me while mine was at the centre.

13 October 2021

They sorted out my car problem same day

12 October 2021

Service staff going the extra mile by coming out to vehicle to make sure all issues were covered.

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